Originally Posted by
neiku
I rented an avis car to florida. I'm pretty sure (not 100% though) I paid all tolls in cash. However, avis charged me $1*3 toll fees + $10/week*2week convenience fees w/ an email saying I ran 3 tolls: OKEECHOBEE, BIRD ROAD NB ORT LITE, and HOMESTEAD NB.
Can I ask for proof from avis? If I really ran tolls, is it possible for avis to partially waive the convenience fees? Anybody could share some experience? Thanks in advance!
I just called avis e-toll. They told me the 3 tolls I ran didn't have a cash lane. The csr said he would credit $15 back to me and only charged $2.5*2 convenience fees for the days I used.