Lifemiles website down for award travel search?
Jul 28, 2023, 11:52 am
#17
Join Date: Jul 2007
Location: ADQ
Programs: Alaska Air
Posts: 456
I was getting frustrated. No dice on the laptop in chrome browser the last couple of days, including today. Tried searching on my phone and it worked. Oddly, that is also a chrome browser. Very weird.
Jul 29, 2023, 7:42 pm
#20
Join Date: Jun 2015
Posts: 10
I have been trying for days, even tried in Spanish based on a comment a few years ago, no help. Vivalidi, Chrome, Edge, private mode or normal, nada. Tried on my phone, opera, chrome, all hang. Boy is this annoying. Go figure all the best options are Avianca.
Jul 30, 2023, 9:42 am
#22
Join Date: Jun 2015
Posts: 58
Jul 30, 2023, 3:02 pm
#24
Original Poster
Join Date: Apr 2010
Posts: 23
It worked for me on the 25th/26th and then been down for the last 4 days again, July 26th through today (30th).
I see the space available when I search via United but I want to redeem lifemiles that have been stuck in my account.
Real shady system, usually never works and your miles expire after 1 year?!
I see the space available when I search via United but I want to redeem lifemiles that have been stuck in my account.
Real shady system, usually never works and your miles expire after 1 year?!
Aug 1, 2023, 9:06 am
#27
Join Date: Jun 2005
Location: New Orleans, LA
Programs: AA Platinum, SPG Gold, Marriott Gold, Hilton Diamond
Posts: 272
I havent experienced any of the issues mentioned above over the same time period but for the last 8 hours I have not been able to get past the date selection screen. Site just hangs and doesn't show options even when the date selected is highlighted in blue. Anyone else have this happen?
Aug 1, 2023, 10:39 am
#28
Original Poster
Join Date: Apr 2010
Posts: 23
This program is a JOKE! Been down for 5 days, cannot redeem miles, need to book a ticket, the call center and email people say it will be "back up in 3 hours", canned response.
They don't call you back when you manually make a booking over the phone.
So they make it really difficult for you to redeem your lifemiles but they strictly enforce them expiring after one year.
They don't call you back when you manually make a booking over the phone.
So they make it really difficult for you to redeem your lifemiles but they strictly enforce them expiring after one year.
Aug 1, 2023, 11:16 am
#29
Join Date: Jun 2005
Location: New Orleans, LA
Programs: AA Platinum, SPG Gold, Marriott Gold, Hilton Diamond
Posts: 272
I was told to fill out the help form. This is the response I received. "Screenshot of the error message"? There is none. Those 3 red dots keep moving forever.
Ticket number:
Status: Solved
Solution Description:
Regarding your inquiry, if you want to book a flight with Lifemiles but the website doesn't allow you, we can escalate your case with our internal area for checking the availability and doing the manual booking, for being able to escalate your request, we need the following information:
Keep in mind, for being able to book a flight through our web LifeMiles, it is necessary to have at least the %40 of mileage required for the ticket available to redeem in your account, otherwise, the system will not allow you.
Ticket number:
Status: Solved
Solution Description:
Regarding your inquiry, if you want to book a flight with Lifemiles but the website doesn't allow you, we can escalate your case with our internal area for checking the availability and doing the manual booking, for being able to escalate your request, we need the following information:
- Screenshot of the error message. (It is mandatory for validating the inconvenience).
- Screenshots of the flights that you want to book, including the route, departure date and the amount of miles required.
- A phone number to contact you directly, please include the area and country code.
- Remember the availability and the mileage are subject to changes.
- Your account number.
Keep in mind, for being able to book a flight through our web LifeMiles, it is necessary to have at least the %40 of mileage required for the ticket available to redeem in your account, otherwise, the system will not allow you.
Last edited by tormapleaf; Aug 1, 2023 at 11:25 am
Aug 1, 2023, 3:28 pm
#30
Join Date: Feb 2019
Posts: 138
Just got off the call with LifeMiles because I wasn't able to get past the three red dots. The agent was able to manually book my itinerary over the phone, but their payment system was down so I now need to wait for Avianca to call me back within 24-72hrs to complete payment before they ticket. They said the flights were already held for me (I already received a PNR).