I misplaced my AGR card and figured I'd just request another one while I see if I can locate it anywhere. I called the dedicated AGR S+/SE line and had the following conversation:

Me: I've lost my AGR membership card and would like to request a new one. I sent something online but haven't gotten any kind of confirmation so figured I'd call.
She: What kind of card do you mean?
Me: The AGR membership card? So I can get into the Metropolitan Lounge.
She: Oh, you want a lounge pass.
Me: No, the membership card?
She: They don't send those out anymore.
Me: I get one every year. In February. It's good until the following February.
She: So you want a pass to get into the lounge?
Me (getting frustrated): NO. That's a onetime paper pass. This is plastic and is the size of a credit card and you hold onto it.
She (sounding doubtful): I guess I could ask to have it sent to you but it will take a while!
Me: I know, I have heard 3-6 weeks but if that's what it takes, that's what I'll have to wait.
She: OK. But everything is taking longer now so it might be longer than that.

It was completely bizarre. She didn't sound new or she wouldn't have said they hadn't sent them out in years. But she clearly had no idea what I was talking about and then when I told her she seemed as though she was discouraging me from getting mine replaced! I just hope she actually sends it or I find mine. I'm rarely in the Met Lounge these days as I have little time to spare from arriving via subway to getting straight on the train in Penn Station, but there might be a time or two, who knows.

You don't need to show your physical AGR card to get into the Metropolitan Lounge. Just show them your ticket & they can see your status. And if you are entering without an Amtrak ticket, they can look you up by name & see your status.

I've been denied before without the card, no matter what my ticket said. If they've changed that policy, I'm glad to hear it.

How do you enter without an Amtrak ticket? It's now (sadly) required you have a same-day ticket. No more waiting for the commuter train in the lounge.

FWIW, when I was upgraded from S+ to SE a few months ago, the SE card arrived within two weeks of making the status.

She was probably getting confused with the cards they used to send to everyone that they stopped sending out ages ago.

I've been an AGR member since 2013... was it before that? Because this is the only card I've ever had. It's just so odd that she had no idea about a card they've been sending out for at least eight years.