I misplaced my AGR card and figured I'd just request another one while I see if I can locate it anywhere. I called the dedicated AGR S+/SE line and had the following conversation:

Me: I've lost my AGR membership card and would like to request a new one. I sent something online but haven't gotten any kind of confirmation so figured I'd call.
She: What kind of card do you mean?
Me: The AGR membership card? So I can get into the Metropolitan Lounge.
She: Oh, you want a lounge pass.
Me: No, the membership card?
She: They don't send those out anymore.
Me: I get one every year. In February. It's good until the following February.
She: So you want a pass to get into the lounge?
Me (getting frustrated): NO. That's a onetime paper pass. This is plastic and is the size of a credit card and you hold onto it.
She (sounding doubtful): I guess I could ask to have it sent to you but it will take a while!
Me: I know, I have heard 3-6 weeks but if that's what it takes, that's what I'll have to wait.
She: OK. But everything is taking longer now so it might be longer than that.

It was completely bizarre. She didn't sound new or she wouldn't have said they hadn't sent them out in years. But she clearly had no idea what I was talking about and then when I told her she seemed as though she was discouraging me from getting mine replaced! I just hope she actually sends it or I find mine. I'm rarely in the Met Lounge these days as I have little time to spare from arriving via subway to getting straight on the train in Penn Station, but there might be a time or two, who knows.