twoner32

I had a great, amazing experience with the AMX plat. concierge. Usually at hotels when this happens, I give a large tip to the concierge. How do I tip the person at AMX plat concierge or is it even necassry?

Thanks

stevens397

Don't know how to do it, but I know that a letter to the head of customer service extolling the praises of the concierge is always appropriate and appreciated.

nutternet

I have heard that others have sent in gifts to the Circles offices FAO the particular concierge.

ConciergeMike

It's always necessary to tip the concierge if you as the guest feel that the service warranted such. Too many people fail to grasp this.

QuietLion

And I can't believe the number of people who don't know it's necessary to tip FlyerTalkers who make valuable posts. The nerve of some people!

QL

gamer83

How do you even go about tipping a phone concierge?

ConciergeMike

See Post #3. In the case of AmEx, whatever the user wants to send can be sent to the attention of the concierge via the Circles offices.

estnet

QL

CM - perhaps you have a personal interest in this

ConciergeMike

Indeed I do.

DMDortho

This past Saturday while in NYC, I tried to reach Centurion Concierge at around 6pm and it took well over 10 minutes for them to answer. Not only that, I had asked for reservations to a restaurant and never got the call back from the concierge after waiting another 15 minutes. I called back, waited again for 10 more minutes to connect to another concierge and this time I told her I wanted to hold while she calls the restaurant. Five minutes later, she saids they are book solid and could not find anything for that restaurant. Altogether, I had wasted over 40 minutes waiting and being put on hold... Not only that, she did not even apologize about what happened to the other concierge that was suppose to call me back. Somehow she did know that I had called for that particular reservation and was able to retrieve the restaurants info from that without me repeating again. Centurion concierge certainly improved on tracking calls...but, in terms of service...it is still lacking.

I think tipping is the last thing on my mind...

ConciergeMike

Tipping should be the last thing on your mind after that story. Were you staying at a hotel at the time? Go downstairs and get the table in person if so, no?

gamer83

But if he has Cent and wants them to make the reservation, it's their job do do so isn't it? I just think it's odd for concierges to expect tips when they aren't fulfilling simple requests. Now if you have a personal concierge via Cent, and maybe over the course of the year they have been stellar, I could see sending a nice Christmas gift.

ConciergeMike

Sure. I'm not saying that it isn't. But if you're encountering a problem with Centurion, why not make use of another source that may be able to help?

Which is precisely why I said:

Did I make it sound like someone who doesn't get the job done should be deserving of a tip? No, I didn't.

Indeed, I would agree. Same goes for the stellar service you receive if you frequent one particular hotel or have an apartment building concierge.

BLV

Only on one occasion I felt that a concierge went above and beyond what I had requested and I ended up sending her flowers.

merrickdb

Did you call her (or a different concierge) to arrange the flowers?