Amex Skyguide Executive Privilege Club
Jul 3, 2019, 9:39 pm
#586
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,441
I was really hoping to get some answers asap as I'm out four months of reimbursements so far and really do not want to continue sending any more without some clarification. I only visit the lounges because of this membership. I would not waste $200 on lounge visits except for the expectation that I would be receiving reimbursements in good faith.
What exactly do they want? What exactly do they actually want to see to meet these made up T&Cs that are no where to be found in writing? What is anyone else sending in with success in the last few months? For years, my ebay receipts and the filled out form sufficed, now it doesn't, so what do they want to see? As I mentioned, United scans a barcode, they don't give out receipts saying "pass used" and a date. Any recent success stories would be greatly helpful.
What exactly do they want? What exactly do they actually want to see to meet these made up T&Cs that are no where to be found in writing? What is anyone else sending in with success in the last few months? For years, my ebay receipts and the filled out form sufficed, now it doesn't, so what do they want to see? As I mentioned, United scans a barcode, they don't give out receipts saying "pass used" and a date. Any recent success stories would be greatly helpful.
February, I visited the Plaza Premium First in HKG. Submitted a receipt printed at the time of visit for 300 HKD.
March, I used my Delta SkyMiles card to purchase a single visit pass at the Sky Club front desk for $29 and was given a receipt with that day's visit that I submitted.
April, I purchased the United Club trip pass in association with one of my trips DCA-ORD-DEN for $50. Submitted the email receipt from United with the single valid date.
May, I purchased a single visit for a single date on LoungeBuddy for $49. Submitted that email receipt and was reimbursed.
What's common, though, is that each of these purchases was for a date-specific visit.
Jul 30, 2019, 1:57 pm
#589
Formerly known as pmclean
Join Date: Jul 2013
Posts: 140
i got a voice mail from customer service telling me they were approving my submissions. Followed up a few days later with an email stating the same. True to their word, I received two checks for all fours months this weekend.
Last edited by parismama; Jul 30, 2019 at 1:58 pm Reason: typo
Sep 12, 2019, 8:23 am
#590
Join Date: Feb 2014
Posts: 318
two questions :
1. is anyone out there reading this an actual current and active member of skyguide? my membership expired and there was no option to renew or even to start a new membership.
2. does anyone know of a similar club to skyguide (specifically regarding lounge pass reimbursement or discount) that currently exists?
thanks!
1. is anyone out there reading this an actual current and active member of skyguide? my membership expired and there was no option to renew or even to start a new membership.
2. does anyone know of a similar club to skyguide (specifically regarding lounge pass reimbursement or discount) that currently exists?
thanks!
Oct 14, 2019, 11:27 pm
#591
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,465
I looked around 2-3 years ago for an alternative and didn't find one. Ultimately, I ended up signing up for a Chase Sapphire Reserve and using the Priority Pass. It's good enough for me.
Oct 15, 2019, 7:54 am
#592
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,968
The economics of this program never made sense. When it was launched Skyguide was owned by American Express. I think it was market research for what we now know as Centurion lounges. This program served its purpose, and Skyguide has been sold off, along with other American Express periodicals.
Dec 20, 2021, 5:40 pm
#594
Join Date: Dec 1999
Location: WN Companion, DL Diamond, AA Platinum
Posts: 714
Dec 22, 2021, 6:00 am
#595
Formerly known as pmclean
Join Date: Jul 2013
Posts: 140
They say it was discontinued in august, yet no notice. Tell me I should check the website for their current offerings, yet the lounge program is published on the website! Talk about false advertising. Refused to reimburse me for the 5 lounge visits I’ve sent in.