Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Feb 5, 2022, 12:23 pm
#196
Join Date: Jul 2010
Posts: 61
Business Platinum renewed for $595 Dec 2021. Online chat today, was offered $350 with no spend requirement. I didn't push back, accepted right away. Have been able to get Dell and Airline credits posted as of late to my advantage, so I feel good about this.
Personal Plat renewal coming up in a couple months--curious to see if I could be eligible for a retention offer after just 1yr.
Personal Plat renewal coming up in a couple months--curious to see if I could be eligible for a retention offer after just 1yr.
BBP: $50
3 Biz Plat's: $695. For 2 of these first offer was $300. I declined & waited a few weeks. Tried again recently and got $695. For one Biz Plat that I got $300 retention last year, was offered $100 due to 13 month rule. Canceled that one. For the 2 Biz Plat's $695, AF is due in April & Aug this year.
Feb 5, 2022, 8:19 pm
#197
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,349
My assumption would be that they did because they didn't state that they declined. But I very well may be wrong. Only the OP can confirm if they accepted or declined.
Feb 6, 2022, 10:30 am
#198
Join Date: Apr 2015
Programs: Wyndham Diamond
Posts: 875
Schwab Platinum - annual spend prob about $7k. Got the $3k spend in 3 months, 40k MR points offer. I took it.
Amex Gold. $12k annual spend. No offer available.
Amex Gold. $12k annual spend. No offer available.
Feb 7, 2022, 11:36 am
#199
Join Date: Apr 2018
Posts: 102
Hilton Surpass
10,000 Hilton pts for $1,000 spend in 3 months
Downgraded
10,000 Hilton pts for $1,000 spend in 3 months
Downgraded
Feb 7, 2022, 3:19 pm
#200
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
Amex Gold. Last retention offer was 14 months ago. Spent about $10k last year.
Offered 20,000 points after spending $2k. Accepted it.
Offered 20,000 points after spending $2k. Accepted it.
Feb 8, 2022, 7:51 am
#201
Join Date: Nov 2007
Programs: Hyatt Globalist, BonVoy Platinum, Hilton Diamond, AA Exec Plat, BA Gold
Posts: 78
Amex Platinum personal. Spent ~$20k last year.
Offered 40,000 points after spending $3k. Accepted it.
Offered 40,000 points after spending $3k. Accepted it.
Feb 8, 2022, 1:01 pm
#202
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
Amex Platinum a few years old. Got a retention in 2020 then another one 2021 (13 month afterwards) and wouldn't been able to ask for another regular one as the AF would be due before another 13 month would be over.
Decided to ask 2 month before renewal for a retention offer. Result was $150 (to keep 12 month open) - I accepted as this leaves a bigger offer on the table for 2023 and I opened a lot of cards in 2021 and don't want to upset the algo.
Decided to ask 2 month before renewal for a retention offer. Result was $150 (to keep 12 month open) - I accepted as this leaves a bigger offer on the table for 2023 and I opened a lot of cards in 2021 and don't want to upset the algo.
Feb 9, 2022, 12:13 pm
#203
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,321
Point of order: the poster wrote “Offered 55k points after $7k in spend over 3 months.“, the poster did not write anything about accepting or declining the offer.
Please expound. Are you implying that $60K annual spend level is too MUCH for a retention offer or too LITTLE for a retention offer? Could it be that spending at or above that level implies to the issuer that the cardholder likes the card and is unlikely to cancel and therefore does not warrant a retention offer? Could it be that spending at or below that level implies to the issuer that the cardholder account is not profitable and therefore not deserving of a retention offer? Thank you.
Please expound. Are you implying that $60K annual spend level is too MUCH for a retention offer or too LITTLE for a retention offer? Could it be that spending at or above that level implies to the issuer that the cardholder likes the card and is unlikely to cancel and therefore does not warrant a retention offer? Could it be that spending at or below that level implies to the issuer that the cardholder account is not profitable and therefore not deserving of a retention offer? Thank you.
Feb 9, 2022, 5:03 pm
#204
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
It might be either; $60K times roughly 3% amounts to $1800 for Amex. Is that enough to spend money to keep the customer? In general people assume the more they spend the higher the probability of a retention offer. I think that assumption is too simplistic. The question the algorithms are trying to answer is "How much will the customer spend in the future". As they say, past performance is no guarantee for future results, they look at all kinds of data and patterns, including your zip code.
Feb 10, 2022, 1:44 pm
#205
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Here's a few data points for retention offers my wife and I accepted on both of our personal cards and both of our business cards this month.
- Platinum Biz: $695 statement credit, no performance requirement.
- Bonvoy Biz: $225 statement credit, no performance requirement.
- Bonvoy Brilliant: 2 Free night awards up to 50k points (valid for 1 year from date of posting), $3000 spend within 90 days.
- Gold Personal: 30000 points for $3000 spend within 90 days.
Feb 10, 2022, 3:43 pm
#206
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
Here's a few data points for retention offers my wife and I accepted on both of our personal cards and both of our business cards this month.
- Platinum Biz: $695 statement credit, no performance requirement.
- Bonvoy Biz: $225 statement credit, no performance requirement.
- Bonvoy Brilliant: 2 Free night awards up to 50k points (valid for 1 year from date of posting), $3000 spend within 90 days.
- Gold Personal: 30000 points for $3000 spend within 90 days.
Feb 10, 2022, 4:11 pm
#207
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Feb 10, 2022, 5:37 pm
#208
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
How often does a retention offer disappear? I wasn’t ready to make a decision two weeks ago. Now I am.
Update: offer was still there two weeks later. 40k MR or $400 for $3k spend. Took it. Seriously would’ve canceled otherwise. After 10 years. The $695 is absurd.
Update: offer was still there two weeks later. 40k MR or $400 for $3k spend. Took it. Seriously would’ve canceled otherwise. After 10 years. The $695 is absurd.
Last edited by Stgermainparis; Feb 12, 2022 at 8:48 pm
Feb 12, 2022, 3:06 pm
#209
Join Date: Feb 2001
Location: Fairfax, VA
Posts: 164
Recently accepted an offer for 7500 miles after $1000 on Delta Gold card. That comes pretty close to covering the $99 fee on a card I only use for the free checked bags when flying Delta.
Feb 14, 2022, 10:46 am
#210
Join Date: Nov 2016
Programs: UA*S, AA Plat, HH Diamond, Bonvoy Gold, Hyatt Explorist
Posts: 256
Personal Gold - 20K MR/$2k Spend. Took it