Amex Concierge UK - how do you use them?
Oct 16, 2023, 7:44 am
#31
Join Date: Jan 2023
Location: North West, UK
Posts: 16
> would like to discover those places only the locals know
I rang PTS the other day to see if they could recommend a few resturants in London as I don't know it at all, they gave me a list of the ones from the Plat restaurant list (fair enough) and said that they didn't have a map showing all of them, even internally, and how useful that would be; I'm not 100% convinced about the local knowledge bit.
I rang PTS the other day to see if they could recommend a few resturants in London as I don't know it at all, they gave me a list of the ones from the Plat restaurant list (fair enough) and said that they didn't have a map showing all of them, even internally, and how useful that would be; I'm not 100% convinced about the local knowledge bit.
Dec 24, 2023, 9:33 am
#33
Join Date: Jan 2013
Location: UK
Programs: BAEC
Posts: 267
So I’ve been silently reading this thread and I fear now that the concierge will be useless.
I’m trying to get 2 seats for my wife and myself at a sushi restaurant in London. At Endo to be precise. I was once so close to book it but had no luck.
After having read so much in this thread it sounds like the concierge might not be as useful now. What do you think? Are there any success stories to be reported?
I’m trying to get 2 seats for my wife and myself at a sushi restaurant in London. At Endo to be precise. I was once so close to book it but had no luck.
After having read so much in this thread it sounds like the concierge might not be as useful now. What do you think? Are there any success stories to be reported?
Dec 24, 2023, 10:01 am
#36
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,727
Asked chat concierge the same this year, no dice. On top of that, they didn't seem very professional (spelling mistakes, not very polite, delayed response).
I'd go with a call, and maybe try more than once (over days, since availability isn't static). Good luck.
Dec 24, 2023, 11:59 am
#37
Join Date: Jan 2023
Location: North West, UK
Posts: 16
So I’ve been silently reading this thread and I fear now that the concierge will be useless.
I’m trying to get 2 seats for my wife and myself at a sushi restaurant in London. At Endo to be precise. I was once so close to book it but had no luck.
After having read so much in this thread it sounds like the concierge might not be as useful now. What do you think? Are there any success stories to be reported?
I’m trying to get 2 seats for my wife and myself at a sushi restaurant in London. At Endo to be precise. I was once so close to book it but had no luck.
After having read so much in this thread it sounds like the concierge might not be as useful now. What do you think? Are there any success stories to be reported?
Dec 24, 2023, 9:22 pm
#38
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,727
FWIW: Endo isn't listed on here: https://www.americanexpress.com/en-g...diningbenefit/ and last time I booked through [Plat] Concierge, they'd only deal with restaurants listed on their partner directory. Let us know how you get on
Dec 25, 2023, 4:17 am
#40
Join Date: Dec 2023
Location: London, United Kingdom
Posts: 3
So I’ve been silently reading this thread and I fear now that the concierge will be useless.
I’m trying to get 2 seats for my wife and myself at a sushi restaurant in London. At Endo to be precise. I was once so close to book it but had no luck.
After having read so much in this thread it sounds like the concierge might not be as useful now. What do you think? Are there any success stories to be reported?
I’m trying to get 2 seats for my wife and myself at a sushi restaurant in London. At Endo to be precise. I was once so close to book it but had no luck.
After having read so much in this thread it sounds like the concierge might not be as useful now. What do you think? Are there any success stories to be reported?
I had to wake up at 9 AM on the 1st of December and as I was looking at the booking options available, slots started disappearing real-time (no doubt being booked up by concierge services).
Therefore less to do with the AMEX Concierge and more to do with the fact that slots at Endo are impossible to secure within short notice.
Dec 25, 2023, 7:54 am
#41
Join Date: Dec 2004
Posts: 7,905
FWIW: Endo isn't listed on here: https://www.americanexpress.com/en-g...diningbenefit/ and last time I booked through [Plat] Concierge, they'd only deal with restaurants listed on their partner directory. Let us know how you get on
Dec 25, 2023, 4:04 pm
#42
Join Date: Jan 2013
Location: UK
Programs: BAEC
Posts: 267
Endo is impossible, on the basis that slots are extremely in demand (thus is the nature of Omakase) and slots open up every two months.
I had to wake up at 9 AM on the 1st of December and as I was looking at the booking options available, slots started disappearing real-time (no doubt being booked up by concierge services).
Therefore less to do with the AMEX Concierge and more to do with the fact that slots at Endo are impossible to secure within short notice.
I had to wake up at 9 AM on the 1st of December and as I was looking at the booking options available, slots started disappearing real-time (no doubt being booked up by concierge services).
Therefore less to do with the AMEX Concierge and more to do with the fact that slots at Endo are impossible to secure within short notice.
Jan 2, 2024, 7:13 am
#43
Join Date: Jan 2013
Location: UK
Programs: BAEC
Posts: 267
Update 02.01.24: so I asked for the concierge telephone number via chat today and was offered to be transferred by chat. Ok so did that. To cut a long story short.
Amex’ answer was:
“Unfortunately, we can only assist with bookings for restaurants on our preferred list, as this service is attached to the dining offer.
You can check the list in the following link
https://www.americanexpress.com/en-g...iningbenefit/“
So no luck for me. Thought to update everybody here.
In the meantime I’ve added myself to the waitlist at Endo.
Amex’ answer was:
“Unfortunately, we can only assist with bookings for restaurants on our preferred list, as this service is attached to the dining offer.
You can check the list in the following link
https://www.americanexpress.com/en-g...iningbenefit/“
So no luck for me. Thought to update everybody here.
In the meantime I’ve added myself to the waitlist at Endo.