Jan 6, 2020, 1:26 pm
Last edit by: mia
Reminder: you must enroll and select your airline BEFORE making a reimbursable purchase. http://www.americanexpress.com/airlinechoice -or- "Call the number on the back of your Card to select a qualifying airline."
As of June 2017 gift certificates are no longer reimbursed.
According to this thread in the Alaska forum the reimbursement of Alaska Club memberships is no longer a problem. To see how much of your annual credit you've used, log in to AmEx, select the card in question, choose "Membership->Benefits" off the menu bar, scroll down to see the travel credit benefit. (with thanks to Lumpylump76)
Tickets cancelled within 24 hours are refunded back to the card used for the purchase.Tickets for travel dates > 60 days out can be deposited to your wallet when cancelled (this has not been true for some time). Change fees may apply depending on your status. Change fees are waived for MVP Gold and MVP Gold 75k members according to this page: https://www.alaskaair.com/content/mi...ID:MileagePlan (expand "service benefits" towards the bottom of the page). The wallet funds will expire one year after the issue date of the original ticket.
As of June 2017 gift certificates are no longer reimbursed.
According to this thread in the Alaska forum the reimbursement of Alaska Club memberships is no longer a problem. To see how much of your annual credit you've used, log in to AmEx, select the card in question, choose "Membership->Benefits" off the menu bar, scroll down to see the travel credit benefit. (with thanks to Lumpylump76)
Tickets cancelled within 24 hours are refunded back to the card used for the purchase.
Airline fee $250/$200 reimbursement reports: AS only (2020-23)
Feb 21, 2023, 9:49 pm
#751
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Correct, because at the time the benefit was created WiFi was always billed by the service provider (GoGo) and not by the airline. Today, some WiFi is billed by the airline, and is sometimes reimbursed. What does your transaction show?
Feb 22, 2023, 6:21 pm
#752
Join Date: Jul 2010
Posts: 207
(312) 517-5000
Visit Business
When I clicked on Visit Business, it went to the gogo web site.
Last edited by majortom421; Feb 22, 2023 at 6:35 pm
Mar 9, 2023, 2:34 pm
#753
Join Date: Mar 2023
Posts: 3
Alaska lounge membership
Hello,
Apologies if this has been asked. Quick search did not reveal the answer to me.
Does anybody know if purchasing the Alaska lounge membership counts towards the $200 airline fee credit? Alaska has been selected as my preferred airline…
TIA!
K
Apologies if this has been asked. Quick search did not reveal the answer to me.
Does anybody know if purchasing the Alaska lounge membership counts towards the $200 airline fee credit? Alaska has been selected as my preferred airline…
TIA!
K
Mar 9, 2023, 3:09 pm
#754
Join Date: Jun 2011
Location: LKE/BFI/SEA
Posts: 200
Yes, it's allowed. If it doesn't credit automatically you can contact Amex and have them credit you.
Welcome to FlyerTalk!
Welcome to FlyerTalk!
Mar 10, 2023, 11:48 am
#755
Join Date: Oct 2012
Location: SEA
Programs: Alaska MVP Gold
Posts: 540
I'm going to be re-upping my lounge membership again using Amex credits split across 2 cards. Last year when I did it the best way to just to call Customer Care and have them do it versus doing it in a Lounge. Is that still the best way?
Mar 12, 2023, 5:29 pm
#756
Join Date: Jun 2017
Programs: AMEX Plat, Chase Sapphire, Alaska
Posts: 38
A follow-up to my post #733 and closure on reimbursement. Purchased $208 of PE seats on 12/31. Twice asked for credit 1/23 and 2/5 and denied. Final chat on March 2. Explained it's been two months...response was:
AMEX: Credit will actually be applied within 6-8 weeks from the time the charge was posted on your account. However, since it has already been more than 8 weeks, please rest assured that I've manually processed the credit for you.
Credit was posted next day. In three years, that's the hardest I've had to work to get it back. Hope this isn't the way of the future.
AMEX: Credit will actually be applied within 6-8 weeks from the time the charge was posted on your account. However, since it has already been more than 8 weeks, please rest assured that I've manually processed the credit for you.
Credit was posted next day. In three years, that's the hardest I've had to work to get it back. Hope this isn't the way of the future.
Mar 13, 2023, 8:39 am
#757
Join Date: Apr 2018
Posts: 102
A follow-up to my post #733 and closure on reimbursement. Purchased $208 of PE seats on 12/31. Twice asked for credit 1/23 and 2/5 and denied. Final chat on March 2. Explained it's been two months...response was:
AMEX: Credit will actually be applied within 6-8 weeks from the time the charge was posted on your account. However, since it has already been more than 8 weeks, please rest assured that I've manually processed the credit for you.
Credit was posted next day. In three years, that's the hardest I've had to work to get it back. Hope this isn't the way of the future.
AMEX: Credit will actually be applied within 6-8 weeks from the time the charge was posted on your account. However, since it has already been more than 8 weeks, please rest assured that I've manually processed the credit for you.
Credit was posted next day. In three years, that's the hardest I've had to work to get it back. Hope this isn't the way of the future.
Mar 13, 2023, 11:22 am
#758
Join Date: Jan 2016
Location: SFO
Programs: AS 75k, Hilton Diamond, Marriott Gold, Hyatt Globalist
Posts: 544
Yes, although I suppose it doesn't hurt to try at the lounge if your next visit times well with when you need to renew. Otherwise I'd just call. It's pretty easy.
Mar 13, 2023, 3:40 pm
#759
Join Date: Jun 2011
Location: LKE/BFI/SEA
Posts: 200
I had two sub-$100 airfares credited back to me. Both were the balance charged to me after using wallet funds to buy a ticket.
Mar 13, 2023, 7:50 pm
#760
Join Date: Jan 2002
Location: North Oregon Coast
Programs: AS, AA, BA, HH Gold, Marriott Gold, National EE
Posts: 354
Nice, I had one $99 ticket that hit the credit, and I canceled to the wallet. A week later I did the same thing with another $99 fare, and it didn't.
Mar 13, 2023, 8:00 pm
#761
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
I have not had any AS charge auto-credit in several years, regardless of size or nature. That's at least consistent, albeit frustrating. It's bizarre how the same systems manage to produce such varied results for others.
Mar 13, 2023, 8:26 pm
#762
Join Date: Nov 2019
Location: SEA
Programs: AS MVP Gold
Posts: 138
What do you see when you click the "Show Additional Information" link for the two purchases in your Amex account? In particular, were the two purchases coded the same? Were they both for the exact same amount booked into the exact same fare class? Did you book the same way for both in terms of website vs. mobile app?
Mar 14, 2023, 7:58 pm
#763
Join Date: Jun 2017
Programs: AMEX Plat, Chase Sapphire, Alaska
Posts: 38
Well, I think that is rather obvious given the result this year. However, there are many, many data points in this thread that credit has been received in 7 days, 14 days, sometimes automatically credited, others manually requested and received in a two to eight week span, etc. .
This is the third year I've gone through the chat to request credit. I don't think the prior two extended beyond four weeks. I'll take your recommendation under advisement.
This is the third year I've gone through the chat to request credit. I don't think the prior two extended beyond four weeks. I'll take your recommendation under advisement.
Mar 14, 2023, 8:46 pm
#764
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,318
Well, I think that is rather obvious given the result this year. However, there are many, many data points in this thread that credit has been received in 7 days, 14 days, sometimes automatically credited, others manually requested and received in a two to eight week span, etc. .
Mar 20, 2023, 9:57 am
#765
Join Date: Mar 2023
Posts: 2
Premium Cabin fees reimbursed
DP: I paid for premium cabin seat selection/upgrade for my dad for 4 flights that were originally purchased as a saver fare. Four different amounts were charged to my card on 3/4: $166.99, $126.99, $46.99, and $33.99. Each posted on 3/5 with “4 Alaska Airlines” in the transaction details. On 3/10 I saw credits automatically appear for the two cheaper upgrades. Today (3/20) I chatted with an agent and he manually applied the remaining credit. It was painless.