Amex Platinum & Membership Rewards SPG/Marriott benefits beginning August 2018?
#167
Join Date: Sep 2012
Posts: 4,431
My dad just called AMEX Platinum line to get Marriott Gold status. He gave the agent his number and the agent said everything was done. Call took 3 minutes. But when he logged in shortly after, it's not reflected in his Marriott account. How long does it take?
#169
Join Date: Feb 2009
Location: SEA
Programs: Alaska MVPG 100K, IHG Ambassador, Hilton Diamond, Hyatt Globalist, Marriott Titanium
Posts: 1,704
I called the AMEX Platinum line on Jan 30 to get my authorized users matched to Marriott Gold. 2.5 weeks later still not showing.
Since I called, I also matched their status to Hilton Gold. Hilton showed immediately.
This shows how much Marriott doesn't care about its customers. Not surprising.
Since I called, I also matched their status to Hilton Gold. Hilton showed immediately.
This shows how much Marriott doesn't care about its customers. Not surprising.
#170
Join Date: Jul 2016
Location: Dallas, TX
Programs: WN A-List Pref, Hilton Diamond, Marriott Gold, IHG Plat
Posts: 460
#171
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
#172
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Regards
#173
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
#174
Join Date: Apr 2007
Location: Austin, TX and Aspen, CO
Programs: AA EXP, Marriott Lifetime Plat, Hilton Diamond
Posts: 225
Replacement for SPG Cards on Conversion of Marriott Points to Airline Miles?
So it just finally hit me that there was indeed greater than a 33% de-valuation of the old SPG cards to airline miles conversions (not only the 3:1 -> 2:1 points but also the loss of the bonus miles).
What is the common wisdom on the best replacement card that I need to get so that I can get more value? I used to run mostly all spend on the SPG and then not have to worry about charging to my Delta, United, or American branded CC's because SPG's miles redemptions were so good.
What's everyone using now? Ready to shift spend. Thanks.
What is the common wisdom on the best replacement card that I need to get so that I can get more value? I used to run mostly all spend on the SPG and then not have to worry about charging to my Delta, United, or American branded CC's because SPG's miles redemptions were so good.
What's everyone using now? Ready to shift spend. Thanks.
#175
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
I called the AMEX Platinum line on Jan 30 to get my authorized users matched to Marriott Gold. 2.5 weeks later still not showing.
Since I called, I also matched their status to Hilton Gold. Hilton showed immediately.
This shows how much Marriott doesn't care about its customers. Not surprising.
Since I called, I also matched their status to Hilton Gold. Hilton showed immediately.
This shows how much Marriott doesn't care about its customers. Not surprising.
#176
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Regards
#177
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
"Transfer your points to your frequent-flyer program, and as a bonus, we’ll add 5,000 miles for every 60,000 points you transfer to airline miles."
https://www.marriott.com/loyalty/redeem/travel/points-to-miles.miHowever, I agree this is now a mediocre credit card.
#178
Join Date: Feb 2009
Location: SEA
Programs: Alaska MVPG 100K, IHG Ambassador, Hilton Diamond, Hyatt Globalist, Marriott Titanium
Posts: 1,704
It is one thing Marriott does not offer the match at all. It is another that Marriott offers the match and does not deliver within the 4-8 business days I was told.
By the way, I not so much worry about the match, as I myself am Plat through nights and paid cash for sleeping in the hotel beds.
#179
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
Why not. Why did Marriott not axe the match if Marriott did not want it? Are you speaking on behalf of Marriott's management?
It is one thing Marriott does not offer the match at all. It is another that Marriott offers the match and does not deliver within the 4-8 business days I was told.
By the way, I not so much worry about the match, as I myself am Plat through nights and paid cash for sleeping in the hotel beds.
It is one thing Marriott does not offer the match at all. It is another that Marriott offers the match and does not deliver within the 4-8 business days I was told.
By the way, I not so much worry about the match, as I myself am Plat through nights and paid cash for sleeping in the hotel beds.
#180
Join Date: Feb 2019
Programs: MR, UR, RR
Posts: 5
Has anyone been successful in getting Marriott's help directly? It's been over three weeks since I made the request on the Amex page. I called the Plat line and he basically said the request was made and it was up to Marriott, then ended up transferring me to Marriott directly (I thought he was connecting me to another group within Amex...)
Anyway, the agent there tried to be helpful, but kept thinking I was a co-brand card holder. She had to look up the Biz Plat details online to understand what I was referring to. Eventually she made a request to some other department (I didn't quite catch who that was, exactly) and expected I would hear from them in another week or so.
I'm not entirely sure what else to do. Anyone else have happy endings to a similar story? Alternatively, would it be plausible to ask Amex to undo the request and resubmit it; anyone have DP on such a thing?
[Edit 03/06 - This finally popped on March 1st, over a month after first requested]
Anyway, the agent there tried to be helpful, but kept thinking I was a co-brand card holder. She had to look up the Biz Plat details online to understand what I was referring to. Eventually she made a request to some other department (I didn't quite catch who that was, exactly) and expected I would hear from them in another week or so.
I'm not entirely sure what else to do. Anyone else have happy endings to a similar story? Alternatively, would it be plausible to ask Amex to undo the request and resubmit it; anyone have DP on such a thing?
[Edit 03/06 - This finally popped on March 1st, over a month after first requested]
Last edited by Morgon; Mar 6, 2019 at 6:30 am