Have you asked if they could speed through a plastic one?

Metal Card Delivered
 

The metal card delivered today. Disappointed it doesn't have the contactless logo on the back. Same as described by points guy. No numbers on the front except years of being a member, security 4 code, full name laser etched in black. On the back, card number, security 3 code number, and expiration date laser etched.

Yes I did and was told they are behind due to the metal card replacements. They can't guarantee a delivery date.

How's the weight? Is it metal surfaced or plastic surfaced like CSR/CSR?

Any pictures?

pictures please!

although i expect a plethora from the bloggers any hour now :D

yeah, i called at 9:30 am and the website/rep said i'd get it today but i never got a tracking #

Called customer service and they said expect the new card to be delayed by at least a week.

And all this for another $100 a year. Good job anticipating demand, AMEX.

I tried to take pictures but they are turning out just like the ones on the web. The thing that the pictures don't show is that the metal is not flat. It has ridges and valleys. You can feel the amex logo, the soldier's face and different impressions of the ink. It does feel heavy but I used my wife's old letter scale and it shows about under an oz but the scale is 41 years old.

It feels thicker than the plastic card but side by side to the plastic it's the same thickness. You can bend it if you wanted to but does need more effort than the plastic one and after awhile, the plastic one feels so flimsy after handling the metal one for even only a few minutes. It does reflect light but not much. The card looks lighter grey in bright light and darker grey in darker light.

The back is smooth except for the laser engravings of the card number and security code.

They also provide a heavy paper return envelope if you are replacing a metal card for disposal. The new metal card envelope didn't have much except the return envelope, the letter the metal card is attached to and a terms and condition sheet.

no card delivered, no notification why. did online chat with amex and the guy said i should have it within 5 days... if they did not even ship it, they could have atleast sent me an email. the website still says expected today. pretty poor rollout for a "premium" card

Spoke with CSR and she said that all of the cards are delayed by 5 days due to overwhelming demand, regardless of the carrier that delivers it.

Was told I'd have mine by Friday, April 7.

Called AMEX on March 30th to request a replacement card. My magnetic strip doesn't work all the time (only seems to be an issue with AMEX). CSR says "call back tomorrow as we are giving out the metal cards". Called back the next day, CSR says he send one out. Notice the CSR did it via the slow method and not UPS overnight (based on email confirmation I got later). Now I login and the website says my card is delayed with no new ETA.

Does AMEX not want people spending money on their cards? :mad:

I'll just put all my spend on my chase sapphire reserve I guess

Agreed. I was very impressed by how easy and quick the new contact options are from within the app.

for those looking for pics, heres an "unboxing" vid:

The unboxing video makes it look pretty nice. Looking forward to a new piece of wallet candy, since the Plat still isn't a great card to actually put much of my spend on :p