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USA personal Platinum Uber $200/year credit begins 30 March 2017

USA personal Platinum Uber $200/year credit begins 30 March 2017

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Old Jun 11, 19, 12:33 am   -   Wikipost
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Terms of the Uber benefit (as of 2017-12-15):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
It appears that multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.

Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
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Old Apr 5, 17, 11:05 pm
  #151  
 
Join Date: Sep 2015
Programs: Paying student debt and traveling when i can
Posts: 312
anyone fail to have their march credit work out even with a linked plat card? I took a ride on march 31st after correctly linking my card, but never got the credit. uber's support is beyond frustration.

they just keep replying "We apologize for the inconvenience with this as well as the misunderstanding. Our team is aware of this issue and we're working hard to resolve it as quickly as we can. Thanks for your patience." the ticket is marked "closed" in the email, which is infuriating.

i've gotten that response 6 times. any suggestions. just reached out on twitter, but no response from uber support or amex in 2 hrs.
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Old Apr 6, 17, 6:49 am
  #152  
 
Join Date: Oct 2011
Location: ATL
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Posts: 9,606
Originally Posted by odin99 View Post
anyone fail to have their march credit work out even with a linked plat card? I took a ride on march 31st after correctly linking my card, but never got the credit. uber's support is beyond frustration.

they just keep replying "We apologize for the inconvenience with this as well as the misunderstanding. Our team is aware of this issue and we're working hard to resolve it as quickly as we can. Thanks for your patience." the ticket is marked "closed" in the email, which is infuriating.

i've gotten that response 6 times. any suggestions. just reached out on twitter, but no response from uber support or amex in 2 hrs.
Did you definitely have the credit toggled ON in payment options? You must both have your card correctly linked, AND have the use of credits turned on for them to apply.

I do agree that Uber CS seems to be failing WRT the Amex credits.
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Old Apr 6, 17, 7:28 am
  #153  
 
Join Date: Sep 2012
Location: NYC
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Originally Posted by gooselee View Post
This. If you go into payment options there's a toggle.

Also, I already had separate Business and Personal profiles set up. My Business profile defaulted to have the credit toggled off, and my Personal profile defaulted to having it turned on.

A fair amount of discussion on this upthread.
Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.
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Old Apr 6, 17, 7:45 am
  #154  
 
Join Date: Mar 2008
Location: AUS TUS
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Originally Posted by gooselee View Post
Did you definitely have the credit toggled ON in payment options? You must both have your card correctly linked, AND have the use of credits turned on for them to apply.
doesn't look I have this option.
I linked both MB and regular PLT, only 1 $15 credit showed up, don't know from which one. both have option to use get 2x MR or pay with MR points, but no use credit option.
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Old Apr 6, 17, 7:55 am
  #155  
 
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 9,606
Originally Posted by acrophobia View Post
Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.
Mine just started off that way on 3/30. I don't know how to set the default and also...see below.

Originally Posted by mingw View Post
doesn't look I have this option.
I linked both MB and regular PLT, only 1 $15 credit showed up, don't know from which one. both have option to use get 2x MR or pay with MR points, but no use credit option.
And now this is how mine is showing.

I used to have the toggle on/off for the credit on the Payment Options screen, but now Uber app shows Amex Benefits but no credit (and IIRC, it will only show the toggle if the credits are actually available).

Oddly, the credit still shows up on my UberEATS app. Will probably use that today before it disappears.

ETA: Just downloaded an app update (Android) and the credits appear again. Here's how to view them (again, my reference is Android):
- Open app.
- Choose destination.
- Tap on your Business or Personal profile under the car type options (just above the black Request button)
- Tap Payment Options
- On the Payment Options screen, you'll see all the CCs you have listed on your profile, and if you have credits available, you'll see those at the bottom of the screen along with a slider to turn them on or off.
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Old Apr 6, 17, 8:00 am
  #156  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
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Originally Posted by odin99 View Post
..."Our team is aware of this issue and we're working hard to resolve it as quickly as we can."...
Originally Posted by gooselee View Post
And now this is how mine is showing.
Perhaps there really is a broad software issue, and perhaps Uber is aware of it, and working on it, and closing individual tickets because it isn't an individual problem.
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Old Apr 6, 17, 8:43 am
  #157  
 
Join Date: Feb 2007
Location: LAX
Programs: AA/DL/MR/National/MGM/Amex
Posts: 662
The opposite happened to me this month...

I'm posting as a data point, not as a complaint. After using the $15 in March on an Uber ride, I opened my app 2 days ago (4/4) and saw $30 in credit sitting there (thought it was odd but was at a business dinner and somewhat inebriated so didn't really care). I took a ride just over $15 and as I open my app now, I still have >$14 in credits left. No other credits/promos/referrals earned anytime recently so it's not a stacking thing.

No idea what is going on but at least it worked to my benefit.
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Old Apr 6, 17, 9:25 am
  #158  
 
Join Date: Nov 2007
Location: PIT
Programs: Starbucks Gold
Posts: 74
Watch those cards

PSA: I added my Platinum to Uber yesterday afternoon without issues, and while it could be a coincidence, I had hundreds of $ in online fraud charges by that evening. Hoping the reissue is at least the metallic card...
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Old Apr 6, 17, 9:53 am
  #159  
 
Join Date: Oct 2008
Location: ABQ
Programs: Southwest A-List, Delta Platinum, AA Platinum
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Originally Posted by seawolf View Post
Doesn't appear to be the case any more. No VIP comes up for me in DC.
Does the VIP option come up in any city?
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Old Apr 6, 17, 10:01 am
  #160  
 
Join Date: Apr 2014
Posts: 1,329
Originally Posted by acrophobia View Post
Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.
I also just see Payment options, then Credits section below that listing the $15 credit. No toggle. Haven't tried to use it but I hope it will automatically apply when I get a ride later this month.
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Old Apr 6, 17, 1:34 pm
  #161  
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Join Date: May 1998
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Originally Posted by Juanefny View Post
Does the VIP option come up in any city?
Some markets don't have VIP program.
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Old Apr 6, 17, 1:44 pm
  #162  
 
Join Date: Oct 2011
Location: ATL
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Originally Posted by Juanefny View Post
Does the VIP option come up in any city?
I have it in ATL.
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Old Apr 6, 17, 2:07 pm
  #163  
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Originally Posted by joefouche View Post
PSA: I added my Platinum to Uber yesterday afternoon without issues, and while it could be a coincidence, I had hundreds of $ in online fraud charges by that evening. Hoping the reissue is at least the metallic card...
And you haven't use the card anywhere else? I had about 4-5 cards linked to Uber in past 12 months including the AMEX on March 29. No fraudulent issues with any of them.
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Old Apr 6, 17, 2:46 pm
  #164  
 
Join Date: Oct 2008
Location: ABQ
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Originally Posted by gooselee View Post
I have it in ATL.
I see it now when I attempt a dummy booking in ATL. Any benefit with uber VIP?
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Old Apr 6, 17, 2:58 pm
  #165  
 
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
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Originally Posted by Juanefny View Post
I see it now when I attempt a dummy booking in ATL. Any benefit with uber VIP?
AFAIK, VIP just guarantees you a driver with a 4.8 rating or above.

The downside is that since there are fewer drivers with that rating, it can *sometimes* take you longer to get a ride. Not really an issue in high-traffic areas.
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