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USA personal Platinum Uber $200/year credit (2017-2019)

USA personal Platinum Uber $200/year credit (2017-2019)

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Old Dec 4, 19, 11:53 pm   -   Wikipost
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American Express Platinum Card® and Centurion® Card Benefit

You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.

The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.

To use the Amex Benefit in Uber Cash:

1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride

To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.

When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.

You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.

If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.

The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.

How to switch which Uber account gets the Amex Benefit:

1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.

*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).

Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.

If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.

For more information and to see the terms and conditions please visit uber.com/amex

Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit


Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
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Old Apr 5, 17, 11:05 pm
  #151  
 
Join Date: Sep 2015
Programs: Paying student debt and traveling when i can
Posts: 312
anyone fail to have their march credit work out even with a linked plat card? I took a ride on march 31st after correctly linking my card, but never got the credit. uber's support is beyond frustration.

they just keep replying "We apologize for the inconvenience with this as well as the misunderstanding. Our team is aware of this issue and we're working hard to resolve it as quickly as we can. Thanks for your patience." the ticket is marked "closed" in the email, which is infuriating.

i've gotten that response 6 times. any suggestions. just reached out on twitter, but no response from uber support or amex in 2 hrs.
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Old Apr 6, 17, 6:49 am
  #152  
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Originally Posted by odin99 View Post
anyone fail to have their march credit work out even with a linked plat card? I took a ride on march 31st after correctly linking my card, but never got the credit. uber's support is beyond frustration.

they just keep replying "We apologize for the inconvenience with this as well as the misunderstanding. Our team is aware of this issue and we're working hard to resolve it as quickly as we can. Thanks for your patience." the ticket is marked "closed" in the email, which is infuriating.

i've gotten that response 6 times. any suggestions. just reached out on twitter, but no response from uber support or amex in 2 hrs.
Did you definitely have the credit toggled ON in payment options? You must both have your card correctly linked, AND have the use of credits turned on for them to apply.

I do agree that Uber CS seems to be failing WRT the Amex credits.
gooselee is offline  
Old Apr 6, 17, 7:28 am
  #153  
 
Join Date: Sep 2012
Location: NYC
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Originally Posted by gooselee View Post
This. If you go into payment options there's a toggle.

Also, I already had separate Business and Personal profiles set up. My Business profile defaulted to have the credit toggled off, and my Personal profile defaulted to having it turned on.

A fair amount of discussion on this upthread.
Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.
acrophobia is offline  
Old Apr 6, 17, 7:45 am
  #154  
 
Join Date: Mar 2008
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Originally Posted by gooselee View Post
Did you definitely have the credit toggled ON in payment options? You must both have your card correctly linked, AND have the use of credits turned on for them to apply.
doesn't look I have this option.
I linked both MB and regular PLT, only 1 $15 credit showed up, don't know from which one. both have option to use get 2x MR or pay with MR points, but no use credit option.
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Old Apr 6, 17, 7:55 am
  #155  
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Originally Posted by acrophobia View Post
Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.
Mine just started off that way on 3/30. I don't know how to set the default and also...see below.

Originally Posted by mingw View Post
doesn't look I have this option.
I linked both MB and regular PLT, only 1 $15 credit showed up, don't know from which one. both have option to use get 2x MR or pay with MR points, but no use credit option.
And now this is how mine is showing.

I used to have the toggle on/off for the credit on the Payment Options screen, but now Uber app shows Amex Benefits but no credit (and IIRC, it will only show the toggle if the credits are actually available).

Oddly, the credit still shows up on my UberEATS app. Will probably use that today before it disappears.

ETA: Just downloaded an app update (Android) and the credits appear again. Here's how to view them (again, my reference is Android):
- Open app.
- Choose destination.
- Tap on your Business or Personal profile under the car type options (just above the black Request button)
- Tap Payment Options
- On the Payment Options screen, you'll see all the CCs you have listed on your profile, and if you have credits available, you'll see those at the bottom of the screen along with a slider to turn them on or off.
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Old Apr 6, 17, 8:00 am
  #156  
mia
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Originally Posted by odin99 View Post
..."Our team is aware of this issue and we're working hard to resolve it as quickly as we can."...
Originally Posted by gooselee View Post
And now this is how mine is showing.
Perhaps there really is a broad software issue, and perhaps Uber is aware of it, and working on it, and closing individual tickets because it isn't an individual problem.
mia is online now  
Old Apr 6, 17, 8:43 am
  #157  
 
Join Date: Feb 2007
Location: LAX
Programs: AA/DL/MR/National/MGM/Amex
Posts: 662
The opposite happened to me this month...

I'm posting as a data point, not as a complaint. After using the $15 in March on an Uber ride, I opened my app 2 days ago (4/4) and saw $30 in credit sitting there (thought it was odd but was at a business dinner and somewhat inebriated so didn't really care). I took a ride just over $15 and as I open my app now, I still have >$14 in credits left. No other credits/promos/referrals earned anytime recently so it's not a stacking thing.

No idea what is going on but at least it worked to my benefit.
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Old Apr 6, 17, 9:25 am
  #158  
 
Join Date: Nov 2007
Location: PIT
Programs: Starbucks Gold
Posts: 74
Watch those cards

PSA: I added my Platinum to Uber yesterday afternoon without issues, and while it could be a coincidence, I had hundreds of $ in online fraud charges by that evening. Hoping the reissue is at least the metallic card...
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Old Apr 6, 17, 9:53 am
  #159  
 
Join Date: Oct 2008
Location: ABQ
Programs: Delta Platinum, Southwest A-List
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Originally Posted by seawolf View Post
Doesn't appear to be the case any more. No VIP comes up for me in DC.
Does the VIP option come up in any city?
Juanefny is offline  
Old Apr 6, 17, 10:01 am
  #160  
 
Join Date: Apr 2014
Posts: 1,474
Originally Posted by acrophobia View Post
Thanks. Can you describe where in the app I can set the deafualt to not apply the credit in my business profile? When I go into payment options, all I see is the option to select one of the three cards I have linked to my account and a note saying that I am enrolled in the Platinum card benefit. I don't see a place to toggle off the credit.
I also just see Payment options, then Credits section below that listing the $15 credit. No toggle. Haven't tried to use it but I hope it will automatically apply when I get a ride later this month.
ucdtim17 is offline  
Old Apr 6, 17, 1:34 pm
  #161  
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Originally Posted by Juanefny View Post
Does the VIP option come up in any city?
Some markets don't have VIP program.
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Old Apr 6, 17, 1:44 pm
  #162  
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Originally Posted by Juanefny View Post
Does the VIP option come up in any city?
I have it in ATL.
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Old Apr 6, 17, 2:07 pm
  #163  
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Originally Posted by joefouche View Post
PSA: I added my Platinum to Uber yesterday afternoon without issues, and while it could be a coincidence, I had hundreds of $ in online fraud charges by that evening. Hoping the reissue is at least the metallic card...
And you haven't use the card anywhere else? I had about 4-5 cards linked to Uber in past 12 months including the AMEX on March 29. No fraudulent issues with any of them.
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Old Apr 6, 17, 2:46 pm
  #164  
 
Join Date: Oct 2008
Location: ABQ
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Originally Posted by gooselee View Post
I have it in ATL.
I see it now when I attempt a dummy booking in ATL. Any benefit with uber VIP?
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Old Apr 6, 17, 2:58 pm
  #165  
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Originally Posted by Juanefny View Post
I see it now when I attempt a dummy booking in ATL. Any benefit with uber VIP?
AFAIK, VIP just guarantees you a driver with a 4.8 rating or above.

The downside is that since there are fewer drivers with that rating, it can *sometimes* take you longer to get a ride. Not really an issue in high-traffic areas.
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