American Express slow posting rewards, bonuses and credits [Consolidated]
Dec 22, 2015, 10:12 am
#32
Join Date: Jul 2009
Location: LAX
Programs: Lifetime Levels in AA & Marriott
Posts: 162
There was a post in another AMEX thread about all sorts of AMEX->customer point/posting/rebate/credit/etc. delays during November and December. I think it's not just you right now FWIW.
Dec 22, 2015, 4:59 pm
#33
Join Date: Nov 2008
Programs: SPG Gold, Hilton Diamon, IHG Spire
Posts: 374
In the past year, both DW and I got bonus points 3-4 days after meeting spending, even the Delta and SPG card. This time, it's been 10 days and nothing yet. I can't complain, of course, because the T&C is 8 weeks.
Is anyone else experiencing delay in posting welcome bonus points?
Dec 23, 2015, 12:55 am
#34
Suspended
Join Date: Dec 2014
Posts: 8,460
When did you complete spending and when did the statement close?
In the past year, both DW and I got bonus points 3-4 days after meeting spending, even the Delta and SPG card. This time, it's been 10 days and nothing yet. I can't complain, of course, because the T&C is 8 weeks.
Is anyone else experiencing delay in posting welcome bonus points?
In the past year, both DW and I got bonus points 3-4 days after meeting spending, even the Delta and SPG card. This time, it's been 10 days and nothing yet. I can't complain, of course, because the T&C is 8 weeks.
Is anyone else experiencing delay in posting welcome bonus points?
Dec 23, 2015, 7:16 am
#35
Join Date: Mar 2010
Location: mountains of western NC
Programs: Life, Love and Laughter
Posts: 8,539
If you read some of the posts above you will see that AMEX policy is not to post MR bonus points until the statement after when you complete your spend (so, a delay of a little over a month). If it has been more than one statement period since you completed your spend, then you should call in and see what's happening.
Dec 27, 2015, 12:04 pm
#36
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,685
Same delay is occurring with receiving the cash back on my BCP card. It is pending on the statement which closed December 21st. Usually the cash back appears two days later. It has been 6 as of today. Also, my Plat closed on the 19th and the MR points posted today, 8 days later. The MR points from my PRG which closed the 23rd have not yet posted. It will be interesting to see if they post 8 days after closing. Maybe this will be the new norm.
Last edited by eajusa; Dec 27, 2015 at 6:17 pm
Dec 27, 2015, 9:40 pm
#37
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 1,830
When did you complete spending and when did the statement close?
In the past year, both DW and I got bonus points 3-4 days after meeting spending, even the Delta and SPG card. This time, it's been 10 days and nothing yet. I can't complain, of course, because the T&C is 8 weeks.
Is anyone else experiencing delay in posting welcome bonus points?
In the past year, both DW and I got bonus points 3-4 days after meeting spending, even the Delta and SPG card. This time, it's been 10 days and nothing yet. I can't complain, of course, because the T&C is 8 weeks.
Is anyone else experiencing delay in posting welcome bonus points?
I remember getting the Pers Delta Gold card a few years back. Welcome bonus miles posted before the first statement was cut, just a couple days after spend was met.
This time around is a major disappointment.
Dec 27, 2015, 9:51 pm
#38
Suspended
Join Date: Sep 2014
Posts: 3,072
I've had a Gold Delta SkyMiles card for a few months now. For the first couple months, my Delta miles resulting from spending posted as soon as each statement cut. Amex clearly has been having technical issues relating to MR points and miles across a lot of different cards recently. I assume things will get back to normal sooner rather than later.
Dec 28, 2015, 11:59 pm
#39
Join Date: Dec 2013
Location: SJC
Programs: IC Spire Amb, RC Plat, Shangri-La GC, and more.
Posts: 148
I contacted AMEX about MR points not posting before finding this thread.
I'm well aware that:
"Pending Points become Available Points when you:
1. Pay your bill on-time.
2. Wait until the next closing date."
And they did just that within a day for years! And so reliably that the current (can I call it an "outage"?) non-posting situation caused me some concern. I was told "7-10 days". I'm at 7 days now, so we'll see. If this an internal AMEX problem, I hope they will own up and issue some sort of statement. This just decreases confidence in the program.
I'm well aware that:
"Pending Points become Available Points when you:
1. Pay your bill on-time.
2. Wait until the next closing date."
And they did just that within a day for years! And so reliably that the current (can I call it an "outage"?) non-posting situation caused me some concern. I was told "7-10 days". I'm at 7 days now, so we'll see. If this an internal AMEX problem, I hope they will own up and issue some sort of statement. This just decreases confidence in the program.
Dec 29, 2015, 12:48 am
#40
Suspended
Join Date: Dec 2014
Posts: 8,460
I contacted AMEX about MR points not posting before finding this thread.
I'm well aware that:
"Pending Points become Available Points when you:
1. Pay your bill on-time.
2. Wait until the next closing date."
And they did just that within a day for years! And so reliably that the current (can I call it an "outage"?) non-posting situation caused me some concern. I was told "7-10 days". I'm at 7 days now, so we'll see. If this an internal AMEX problem, I hope they will own up and issue some sort of statement. This just decreases confidence in the program.
I'm well aware that:
"Pending Points become Available Points when you:
1. Pay your bill on-time.
2. Wait until the next closing date."
And they did just that within a day for years! And so reliably that the current (can I call it an "outage"?) non-posting situation caused me some concern. I was told "7-10 days". I'm at 7 days now, so we'll see. If this an internal AMEX problem, I hope they will own up and issue some sort of statement. This just decreases confidence in the program.
Dec 29, 2015, 12:54 am
#41
Suspended
Join Date: Sep 2014
Posts: 3,072
I thought you emptied out your MR account after it ballooned with erroneously deposited points during the recent MR glitch/outage? Now you're missing points?
Dec 29, 2015, 12:56 am
#42
Suspended
Join Date: Dec 2014
Posts: 8,460
Waiting on an initial spend bonus from another card that hasn't hit yet. Based on other posts in this thread, this seems to be a widespread issue.
Dec 29, 2015, 7:14 am
#44
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 1,830
If points are not posting CALL. And talk with a 2nd line person. Don't wait thinking someone cares about fixing a screw up to your acct. They are your points go get them.
Dec 29, 2015, 3:43 pm
#45
Join Date: Nov 2008
Programs: SPG Gold, Hilton Diamon, IHG Spire
Posts: 374
Do you have first hand experience that calling in works? Because T&C clearly allows 8 weeks.