American Express slow posting rewards, bonuses and credits [Consolidated]
Dec 17, 2015, 4:01 am
#18
Join Date: Nov 2015
Posts: 304
Things seem screwed up over there.
Dec 17, 2015, 6:35 am
#19
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
That sounds a bit rubbish, to be honest. With a UK Amex, the MRs will post to your account 1-2 days after the charge does. Typically that means you spend the money on a Monday, by the Tuesday or Wednesday the charge is on your statement, and on the Thursday or Friday the MR points have credited
Maybe suggest that they send some IT folk over to Brighton to learn how it's done? ;-)
Maybe suggest that they send some IT folk over to Brighton to learn how it's done? ;-)
It would be really easy for me to manufacture 20k USD in charges, receive the MR, spend them, and get refunds from the merchant. They like to wait until a while after the statement has been paid.
Dec 17, 2015, 6:51 am
#20
Join Date: Nov 2008
Programs: SPG Gold, Hilton Diamon, IHG Spire
Posts: 374
I'd think someone screwed up in IT.
Dec 17, 2015, 7:06 am
#21
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
http://www.flyertalk.com/forum/ameri...ints-post.html
The topic of this thread is a recent slowdown in posting of base points and new account bonuses beyond the one-cycle delay which is built into Membership Rewards. There are also reported delays in posting partner rewards, and statement credits.
Dec 17, 2015, 7:08 am
#22
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
Amex could just charge them for the negative MR balance. I doubt your theory because I don't believe there are that many fraudsters do this to become a problem Amex has to address. Fraudsters would probably go after $20k, not 20k MR points.
I'd think someone screwed up in IT.
I'd think someone screwed up in IT.
When I called them to ask what is happening they admitted that there is a mechanism for a deliberate hold or delay that is primarily to deter fraud.
Dec 17, 2015, 8:25 am
#23
Join Date: Nov 2014
Location: USA
Posts: 1,084
My "pending" still shows the points that were due to post already. No trace of MRs earned during the cycle that closed over a week ago.
My Everyday Preferred card counter reset to zero a week into the cycle and it still shows zero count, despite having 35+ transactions so far.
My SPG closed and posted without a hitch, two-three days after the statement close.
My Everyday Preferred card counter reset to zero a week into the cycle and it still shows zero count, despite having 35+ transactions so far.
My SPG closed and posted without a hitch, two-three days after the statement close.
Dec 17, 2015, 8:30 am
#24
Join Date: Nov 2014
Location: USA
Posts: 1,084
just as i typed the above i logged back into my account. the Everyday card now shows 7 purchases, which were the ones made on the first day of the cycle. no pending ones (in the transaction counter). the 35+ this cycle have been posted to the account, however.
Now we know what it's like to be an Amex-accepting merchant, with longer float vs non-Amex.
Now we know what it's like to be an Amex-accepting merchant, with longer float vs non-Amex.
Dec 17, 2015, 11:35 am
#25
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 1,830
If it makes y'all feel any better, I have Delta Amex Gold cobranded card and am having the same issues with delayed earnings miles and bonus miles being posted to my Skymiles acct.
Amex is foobarring this and depending on how long this plays out, I may just pay my balance and cancel the card.
Amex is foobarring this and depending on how long this plays out, I may just pay my balance and cancel the card.
Dec 17, 2015, 11:47 am
#26
Suspended
Join Date: Dec 2014
Posts: 8,460
If it makes y'all feel any better, I have Delta Amex Gold cobranded card and am having the same issues with delayed earnings miles and bonus miles being posted to my Skymiles acct.
Amex is foobarring this and depending on how long this plays out, I may just pay my balance and cancel the card.
Amex is foobarring this and depending on how long this plays out, I may just pay my balance and cancel the card.
Dec 17, 2015, 2:00 pm
#27
Join Date: Nov 2015
Posts: 304
I'm really at AMEX's mercy right now. I can't get a Chase UR card anymore. Starwood is going under. I have to wait at least another 12 months to get another Citi TYP card. That essentially leaves me with AMEX and solo programs. Limited options and they've got me by the nads.
Dec 18, 2015, 9:34 am
#28
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Moderator action
Discussion of abrupt changes to some MR balances has been merged into another thread reporting the same occurrence:
http://www.flyertalk.com/forum/ameri...ed-2x-10x.html
http://www.flyertalk.com/forum/ameri...ed-2x-10x.html
Dec 22, 2015, 9:59 am
#29
Join Date: Sep 2015
Location: Houston, TX
Programs: SQ, DL, Marriott, UR
Posts: 46
Delay in MR and cash back on 2 Amex cards
I have opened Amex EDP in the mid-October for the 30000 MR points sign-up. On the first billing cycle spent over $9000 including $6000 on groceries. Made over 30 transactions and received acknowledgement on getting 50% bonus points from Amex. However, as of now (2 statement cycles ending on November 16 and December 17) still have all my MR points in pending status.
I also have Old Amex Blue Cash card whose billing cycle also closes at about the middle of a month and cash back becomes available on the next day after the pdf statement is produced. However, for that one cash back has not posted either. Did anybody have similar problem recently?
I also have Old Amex Blue Cash card whose billing cycle also closes at about the middle of a month and cash back becomes available on the next day after the pdf statement is produced. However, for that one cash back has not posted either. Did anybody have similar problem recently?
Dec 22, 2015, 10:03 am
#30
Join Date: Mar 2010
Location: mountains of western NC
Programs: Life, Love and Laughter
Posts: 8,539
I have opened Amex EDP in the mid-October for the 30000 MR points sign-up. On the first billing cycle spent over $9000 including $6000 on groceries. Made over 30 transactions and received acknowledgement on getting 50% bonus points from Amex. However, as of now (2 statement cycles ending on November 16 and December 17) still have all my MR points in pending status.
I also have Old Amex Blue Cash card whose billing cycle also closes at about the middle of a month and cash back becomes available on the next day after the pdf statement is produced. However, for that one cash back has not posted either. Did anybody have similar problem recently?
I also have Old Amex Blue Cash card whose billing cycle also closes at about the middle of a month and cash back becomes available on the next day after the pdf statement is produced. However, for that one cash back has not posted either. Did anybody have similar problem recently?
When I first got my Everyday card this fall, there was a delay before my points posted. You can call in and ask about getting them posted sooner.