Mar 4, 2022, 6:27 am
Centurion Lounge LGA [Opened, 12 August 2014; New location open 21 June 2021]
Sep 8, 2014, 6:52 pm
#151
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I've been to LAS lots of times (AM, breakfast) and DFW only once (afternoon). I found LAS food better than DFW, but its like comparing apples with pears, due to the time I visited each. Maybe there was a section I missed in DFW, but LAS seemed larger. In any event, I'd be anxious to visit LGA lounge.
Sep 8, 2014, 9:35 pm
#152
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
One thing I forgot to mention.
Visited LAS about a week ago, and was greeted with "oh, you visited the LGA lounge in its first week, I hope you really enjoyed it!"
I found that impressive CRM...something VERY few companies can get right in this day and age when it's SO easy....
Visited LAS about a week ago, and was greeted with "oh, you visited the LGA lounge in its first week, I hope you really enjoyed it!"
I found that impressive CRM...something VERY few companies can get right in this day and age when it's SO easy....
Sep 9, 2014, 6:32 am
#153
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
^ Same here; on my first visit to the LGA lounge I was greeted with, "I see you've visited our other lounges several times." I compared that to when I'm frequently greeted at (non-luxury) hotels I've stayed at several times with, "Is this your first time at our property?"
Sep 9, 2014, 7:37 am
#154
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
Sep 10, 2014, 7:01 am
#155
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
Visited for the first time this week. Lounge is nice. However, the front desk staff were constantly joking, laughing and talking very loudly. You could hear them almost all the way to the dining room. It really was unprofessional and diminished the nice, quiet atmosphere of the lounge.
Sep 10, 2014, 9:13 pm
#156
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
One thing I forgot to mention.
Visited LAS about a week ago, and was greeted with "oh, you visited the LGA lounge in its first week, I hope you really enjoyed it!"
I found that impressive CRM...something VERY few companies can get right in this day and age when it's SO easy....
Visited LAS about a week ago, and was greeted with "oh, you visited the LGA lounge in its first week, I hope you really enjoyed it!"
I found that impressive CRM...something VERY few companies can get right in this day and age when it's SO easy....
Sep 11, 2014, 8:35 am
#157
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
Visited for the first time this week. Lounge is nice. However, the front desk staff were constantly joking, laughing and talking very loudly. You could hear them almost all the way to the dining room. It really was unprofessional and diminished the nice, quiet atmosphere of the lounge.
Sep 11, 2014, 7:58 pm
#158
Join Date: Sep 2012
Location: Hong Kong
Programs: BA Gold, DL PM, , Hilton Diamond (from being in a bed), SPG Plat, MR Plat
Posts: 922
Thinking of using as arrivals lounge as arriving from ORD before transferring over to JFK for evening flight? Is this possible? Also is there anywhere to store checked bags? Thanks
Sep 12, 2014, 11:00 am
#159
Join Date: Oct 2007
Location: LGA/EWR/JFK
Programs: AA EXP, Amex Plat, A3 Gold
Posts: 311
Definitely possible and quite a good idea. Lounge is landside in Central Terminal between piers B and C, so if you're coming in on US or DL you would need to transfer terminals.
Sep 12, 2014, 2:18 pm
#160
Join Date: Jun 2014
Location: DFW
Programs: AA Lifetime Gold, Admirals Club, Global Entry
Posts: 1,141
Just as for many of you "lounge = food," for me "arrivals lounge = shower." The LGA Admirals Club has one; the Centurion lounge does not.
On a separate topic, for me "lounge = upgrade/IROPS help." Same answer as above.
On a separate topic, for me "lounge = upgrade/IROPS help." Same answer as above.
Sep 12, 2014, 5:57 pm
#162
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Sep 13, 2014, 8:55 am
#163
Join Date: Apr 2005
Location: SAN
Programs: AA Platinum, Bonvoy Gold, DL Gold
Posts: 1,200
Their CRM system is good but their staff isn't very polished. I went to LAS two days in a row and was greeted with "I see you were here yesterday." Ok that's better than asking if it was my first time but it's also pretty silly. Yes I'm back. Yes you have a record. Good for you. Why not just say welcome back Mr WheelsFirst or something more hospitable like did you enjoy the room temperature beef pocket yesterday.
That being said the lounges are great and if they keep up the food and beverage and quality of the furniture it's a big win for us. I don't know why their uniforms look identical to
B6's though!
I agree with the lounge=irrops assessment but at places like LAS with no Admirals Club it's not like we are giving anything up. And the real espresso machine is way better than the garbage in the AC. I was at the LAX Flagship Lounge yesterday and it had the same terrible machine as the regular clubs. Lame!
That being said the lounges are great and if they keep up the food and beverage and quality of the furniture it's a big win for us. I don't know why their uniforms look identical to
B6's though!
I agree with the lounge=irrops assessment but at places like LAS with no Admirals Club it's not like we are giving anything up. And the real espresso machine is way better than the garbage in the AC. I was at the LAX Flagship Lounge yesterday and it had the same terrible machine as the regular clubs. Lame!
Sep 13, 2014, 11:11 am
#164
Join Date: Jun 2014
Location: DFW
Programs: AA Lifetime Gold, Admirals Club, Global Entry
Posts: 1,141
Yes, the AC's espresso machines undoubtedly produce something both undrinkable and not quite identifiable as coffee. Conversely, the machines at the CDG club are great, but I guess foreign clubs, as we all know, are a different thing altogether. And then there was the time I walked into the British Airways Galleries Club in PHL Terminal A on a Saturday morning: when I saw the wines they had, my eyes got as big as saucers!
Sep 13, 2014, 12:34 pm
#165
Join Date: Apr 2005
Location: SAN
Programs: AA Platinum, Bonvoy Gold, DL Gold
Posts: 1,200
Very true. NRT beer machines are life changing. I think the Centurion is the closest thing we have to an international lounge. It's good for the market because the airlines can justify not being competitive with foreign lounges but now that there are domestic lounges providing a better product they may decide it's worth upgrading their offerings. If enough people don't renew their AC or SC memberships and the airlines know they are at the Amex lounges it would be an incentive.
It is still pretty sad that most domestic lounges are what there are.
It is still pretty sad that most domestic lounges are what there are.