CSR: " No problem" ...... than no action...what gives?
Dec 6, 2003, 7:39 am
#1
Original Poster
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,997
CSR: " No problem" ...... than no action...what gives?
I called AMEX CSR the other day and got what appeared to be a fairly intelligent friendly and cooperative CSR in S.C. I wanted to cancel my Delta Amex and have the credit line switched to my *wood. "No problem", she said.
A week later I went to my online account and noticed that the Delta wa still open and there was no credit line transfer. I called back and was told that the card had NOT been cancelled and no request had been made for the transfer...plus.... the transfer couldn't be done since it was a business card to a personal card.
What gives here? Why didn't the first CSR close my account as requested? Is it CSR ineptitude? Lack of follow through? I can understand maybe she didn't know about the credit line transfer but why not close the account as requested?
Frustrating and not very encouraging.
A week later I went to my online account and noticed that the Delta wa still open and there was no credit line transfer. I called back and was told that the card had NOT been cancelled and no request had been made for the transfer...plus.... the transfer couldn't be done since it was a business card to a personal card.
What gives here? Why didn't the first CSR close my account as requested? Is it CSR ineptitude? Lack of follow through? I can understand maybe she didn't know about the credit line transfer but why not close the account as requested?
Frustrating and not very encouraging.
Dec 6, 2003, 9:18 am
#2
Join Date: Nov 2002
Programs: MTD pass holder
Posts: 1,142
Had exactly the same problem. With the second try the card got cancelled and the credit was transferred. My wife had better luck with cancelling the card as it happened on the first try. The bad news for her was the LOC never transferred. Having anticipated this possibility we transferred most of our LOC's before cancelling the cards.