American Express (USA) online shopping portal gone? (fka Bonus Points Mall)
Sep 22, 2012, 12:41 pm
#136
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
^ to all the recent comments.
I need to do some shopping today, and no way I am using my Amex card with no mall bonus when I can use Chase Saphire Preferred and get many more points....and more transfer partners.
Granted, no transfer bonus with Chase, but annual kicker plus transfer programs that I actually use = no Amex use.
Not sure what they are thinking here....
I need to do some shopping today, and no way I am using my Amex card with no mall bonus when I can use Chase Saphire Preferred and get many more points....and more transfer partners.
Granted, no transfer bonus with Chase, but annual kicker plus transfer programs that I actually use = no Amex use.
Not sure what they are thinking here....
Oct 18, 2012, 11:56 am
#139
Join Date: Nov 2011
Location: Pasadena, CA
Posts: 182
I just checked the shopping portal again today, contemplating buying something from Apple, and still nada. This is starting to get ridiculous. Amex: What are you doing? 15 weeks for "maintenance", and no real news, concerning what many consider to be a major value feature. At least gives us a real update!
Oct 21, 2012, 5:27 pm
#140
Join Date: Oct 2012
Posts: 8
I've been following up with AMEX for weeks. Finally spoke with a Sr. Director in I.T. (portal architecture or something), after pressing for a call-back from somebody more specialized.
Long story short, it may not come back. He wouldn't get into specifics, but said there are too many issues to be optimistic about a return.
Who knows...
Long story short, it may not come back. He wouldn't get into specifics, but said there are too many issues to be optimistic about a return.
Who knows...
Lets see.
Nov 23, 2012, 8:58 am
#143
Join Date: Aug 2011
Location: ECP
Programs: DL Diamond
Posts: 1,658
Nov 28, 2012, 1:48 pm
#144
Join Date: Jan 2007
Location: Nashville, TN - BNA
Programs: Hilton Gold, WN RR
Posts: 1,818
Well, I was thinking about upgrading to the PLAT card.... not any more.
SUCKS. Was looking forward to 6x points on the BPM like last Christmas. Good thing I didn't delay that computer purchase I had been contemplating making on BPM.
My guess is they're trying to direct traffic to the new SYNC service - which also sucks, every time I look I only have four or five offers, two of which are usually vacation service providers located in other states...
SUCKS. Was looking forward to 6x points on the BPM like last Christmas. Good thing I didn't delay that computer purchase I had been contemplating making on BPM.
My guess is they're trying to direct traffic to the new SYNC service - which also sucks, every time I look I only have four or five offers, two of which are usually vacation service providers located in other states...
Last edited by divemistressofthedark; Nov 28, 2012 at 1:54 pm
Nov 29, 2012, 10:33 am
#145
Join Date: Nov 2011
Location: Pasadena, CA
Posts: 182
This might be an interesting development. I just looked at my MR statement (Amex PRG) for October, and noticed that I received 3x points for a couple of transactions that I would previously have received bonuses for with the MR mall. In these cases, budget.com (car rental) and livingsocial.com. Anyone else have similar? Are Amex giving goodwill bonuses? Alternatively, are they skipping the referral system and dealing directly with companies now?
Nov 29, 2012, 10:39 am
#146
Join Date: Mar 2012
Location: SAN
Posts: 1,396
This might be an interesting development. I just looked at my MR statement (Amex PRG) for October, and noticed that I received 3x points for a couple of transactions that I would previously have received bonuses for with the MR mall. In these cases, budget.com (car rental) and livingsocial.com. Anyone else have similar? Are Amex giving goodwill bonuses? Alternatively, are they skipping the referral system and dealing directly with companies now?
Nov 29, 2012, 10:44 am
#147
Join Date: Nov 2011
Location: Pasadena, CA
Posts: 182
Agreed. If everyone following this list could check their most recent MR statements and see if they have similar I'd be grateful. A list would be handy, especially if we could compare it with a previous earning bonus list. Has anyone made any Apple online purchases recently?
Nov 30, 2012, 12:01 pm
#148
Join Date: Jan 2007
Location: Nashville, TN - BNA
Programs: Hilton Gold, WN RR
Posts: 1,818
I'll look in just a sec, but wanted to report back that I got zero MR for complaining about no BPM...
"I sincerely apologize for the inconvenience caused to you as our Bonus Point Mall website is currently not available for shopping.
We have been advised by our technical team that currently, we are having some issues with the technical functionality on our Bonus Point Mall program and it is being reviewed by our technical team. During this time the Bonus Point Mall website will be unavailable to our Cardmembers until further notice.
Regrettably, we are unable to confirm the timeframe in which the Bonus Point Mall website will start working.
Once we are confident that we can deliver the best possible customer experience, we will start the Bonus Point Mall website and the offers.
However, as soon as it is available, we will notify you.
I appreciate your patience and understanding in this matter.
(CSR)
Email Servicing Team
American Express Interactive Services"
Bah. Seriously - I'm going to switch a lot of my spend to my UR card...NOT cool, removing a major piece of the program without any notice at all (other than a bunch of lame excuses)
"I sincerely apologize for the inconvenience caused to you as our Bonus Point Mall website is currently not available for shopping.
We have been advised by our technical team that currently, we are having some issues with the technical functionality on our Bonus Point Mall program and it is being reviewed by our technical team. During this time the Bonus Point Mall website will be unavailable to our Cardmembers until further notice.
Regrettably, we are unable to confirm the timeframe in which the Bonus Point Mall website will start working.
Once we are confident that we can deliver the best possible customer experience, we will start the Bonus Point Mall website and the offers.
However, as soon as it is available, we will notify you.
I appreciate your patience and understanding in this matter.
(CSR)
Email Servicing Team
American Express Interactive Services"
Bah. Seriously - I'm going to switch a lot of my spend to my UR card...NOT cool, removing a major piece of the program without any notice at all (other than a bunch of lame excuses)
Nov 30, 2012, 12:19 pm
#149
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
This might be an interesting development. I just looked at my MR statement (Amex PRG) for October, and noticed that I received 3x points for a couple of transactions that I would previously have received bonuses for with the MR mall. In these cases, budget.com (car rental) and livingsocial.com. Anyone else have similar? Are Amex giving goodwill bonuses? Alternatively, are they skipping the referral system and dealing directly with companies now?
And I can't see how they can give extra points for retailers (there were hundreds, maybe thousands, in the mall) without an affiliate company in the middle.