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-   -   Business Extra ("ExtrAA") Program (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-extraa-program-master-thread.html)

econometrics Jan 8, 2019 4:39 pm


Originally Posted by bse118 (Post 30628619)
I experienced something similar last time I upgraded with a BXP3 several months ago. I pushed the meeting services agent on it and eventually she discovered that she could in fact clear the upgrade. See my post earlier in this thread.

Yeah, same thing happened to me the last time I used a BXP3. Ugh... terrible training for something that is so rudimentary.

britishcanuck Jan 9, 2019 5:29 am


Originally Posted by bse118 (Post 30628619)
I experienced something similar last time I upgraded with a BXP3 several months ago. I pushed the meeting services agent on it and eventually she discovered that she could in fact clear the upgrade. See my post earlier in this thread.

​​​​​​Good to know, thanks. Unfortunately all C space has disappeared and flight is now J0. Really frustrating.

I did ask them why they couldn't do it since the space was available for mileage / swu and they didn't have an answer for me.

uxb Jan 14, 2019 4:35 am


Originally Posted by britishcanuck (Post 30631240)
​​​​​​Good to know, thanks. Unfortunately all C space has disappeared and flight is now J0. Really frustrating.

I did ask them why they couldn't do it since the space was available for mileage / swu and they didn't have an answer for me.

It’s not that AA couldn’t. It’s that they wouldn’t. As a 1MM who failed to re-qualify for PLT under the new terms, I have found that there is never upgrade or award availability for us even if the cabin is completely empty at the time of booking. Award travel is offered at ridiculous routings (especially on the BE portal) and stickers are virtually useless. In fact, I have found better availability for AA business class awards redeeming AS than I do using AA. It’s a problem that I don’t foresee will ever be rectified. Even UA has better availability. AA wants big spenders, but they don’t offer as good of a product as their competitors. They also continue to turn the screws on economy passengers; often pricing themselves out of markets because of the ridiculous rollout of BE. I don’t see how anyone remains loyal to them going forward. I know I’ll be giving Alaska at least 75k BIS this year (even with the so-so rollout of their Saver Fares).

Fraser Jan 14, 2019 8:21 pm

New to the upgrade game here so be gentle, please! :D....I have amassed a surfeit of Business Extra points over the last 18 months and with business class fares at almost $3000 per person I'm looking at burning a few on some BXP1s on a JFK-LAX-JFK trip next month for the wife and I.

Am on the 5.15pm JFK-LAX on a Friday, not holding a huge amount of hope on that one, but coming back on a Tuesday LAX-JFK at 3.00pm I am a little more hopeful for something coming through.

I haven't really used Expertflyer much but see there are award alerts and it'll email me if C space opens up. Does anyone know how often the EF sweep is? I have set the alert for one seat, if that opens up can I call and split the PNR and upgrade one person? I assume I'd need to call in to reservations first and then call Meeting Services?

I read somewhere that C space doesn't really open up until 24hrs beforehand on the premium transcons. Does that sound somewhat accurate?

Any other pointers on recent Y-J with BXP1s on the premium transcons? Was hoping to use them on J-F but the fares are more than double what I paid the last few times I flew this route :(

Thanks!

lightbulbs Jan 14, 2019 11:59 pm


Originally Posted by Fraser (Post 30655604)
New to the upgrade game here so be gentle, please! :D....I have amassed a surfeit of Business Extra points over the last 18 months and with business class fares at almost $3000 per person I'm looking at burning a few on some BXP1s on a JFK-LAX-JFK trip next month for the wife and I.

Am on the 5.15pm JFK-LAX on a Friday, not holding a huge amount of hope on that one, but coming back on a Tuesday LAX-JFK at 3.00pm I am a little more hopeful for something coming through.

I haven't really used Expertflyer much but see there are award alerts and it'll email me if C space opens up. Does anyone know how often the EF sweep is? I have set the alert for one seat, if that opens up can I call and split the PNR and upgrade one person? I assume I'd need to call in to reservations first and then call Meeting Services?

I read somewhere that C space doesn't really open up until 24hrs beforehand on the premium transcons. Does that sound somewhat accurate?

Any other pointers on recent Y-J with BXP1s on the premium transcons? Was hoping to use them on J-F but the fares are more than double what I paid the last few times I flew this route :(

Thanks!

if you are willing to split the record anyway I would suggest you split now, out both of you on the waitlist and ask the desk to have your companion inherit your status if you have any. C is pretty unpredictable on these but I would recommend waitlisting va waiting to see if availability opens up because it may open but people on the list may clear before you get an alert.

platbrownguy Jan 15, 2019 12:33 am


Originally Posted by Fraser (Post 30655604)
New to the upgrade game here so be gentle, please! :D....I have amassed a surfeit of Business Extra points over the last 18 months and with business class fares at almost $3000 per person I'm looking at burning a few on some BXP1s on a JFK-LAX-JFK trip next month for the wife and I.

Am on the 5.15pm JFK-LAX on a Friday, not holding a huge amount of hope on that one, but coming back on a Tuesday LAX-JFK at 3.00pm I am a little more hopeful for something coming through.

I haven't really used Expertflyer much but see there are award alerts and it'll email me if C space opens up. Does anyone know how often the EF sweep is? I have set the alert for one seat, if that opens up can I call and split the PNR and upgrade one person? I assume I'd need to call in to reservations first and then call Meeting Services?

I read somewhere that C space doesn't really open up until 24hrs beforehand on the premium transcons. Does that sound somewhat accurate?

Any other pointers on recent Y-J with BXP1s on the premium transcons? Was hoping to use them on J-F but the fares are more than double what I paid the last few times I flew this route :(

Thanks!

1. the $659 business fares are still out there, just primarily at odd times or weekends ($559 has been Saturdays only for a while), and always only on advance purchase. Google Flights is useful for finding them. Keep in mind that you can use same-day flight change to get on another flight in the same fare bucket (for business class) and then use a BXP1 to get to F. unfortunately the $859 fares are generally gone -- if the $659 is unavailable then it seems to be $1100-1300 or higher.

2. I'd say C might pop up more in the 36-48 hour range. EF is pretty reliable at this.

3. You mention calling both AA and Meeting Services. You'd only have to do this if you need to upfare to get out of B/N/O/Q/S (call AA to avoid the $200 change fee, which technically they could still charge you but in my and others' experience they don't) and then call Meeting Services to apply the BXP1. If your ticket is already in an eligible fare class (i.e. not B/N/O/Q/S) then you'd only need to make one phone call, to Meeting Services. Note their limited hours and there's nothing you can do if C goes away when they're closed.

4. I don't see the benefit to splitting the PNR in advance and I wouldn't necessarily waitlist the BXP1. People have all kinds of trouble (read upthread) getting Meeting Services to clear them. I'd rather wait until C is available and then call to apply the BXP1, and if only one is available, split it then.

SkyTeam777 Jan 15, 2019 3:06 am

Are awards only ex-USA? or can I book an award Europe-USA-Europe? This information is not clear online.

JJeffrey Jan 15, 2019 5:27 am


Originally Posted by SkyTeam777 (Post 30656438)
Are awards only ex-USA? or can I book an award Europe-USA-Europe? This information is not clear online.

You can most definitely book an award from any region to any region, doesn't have to be ex-USA.

cedejah Jan 17, 2019 5:19 pm

Looking for some help on this. I was due to fly BDA - JFK - LAX - LAS and I upgraded the JFK-LAX leg to first class with a BXP1 certificate. The BDA-JFK flight got cancelled and I missed the connection so they rerouted me BDA - JFK - LAS in business class which I had already paid for. Does anyone know how if I will be refunded for the business extra upgrade and how I go about doing that?

britz Jan 17, 2019 9:04 pm


Originally Posted by cedejah (Post 30668387)
Looking for some help on this. I was due to fly BDA - JFK - LAX - LAS and I upgraded the JFK-LAX leg to first class with a BXP1 certificate. The BDA-JFK flight got cancelled and I missed the connection so they rerouted me BDA - JFK - LAS in business class which I had already paid for. Does anyone know how if I will be refunded for the business extra upgrade and how I go about doing that?

you should be “refunded” the certificate but not the points in your account. When this had happened to me I call meeting services and say I applied the cert, schedule change/ cancellation/ etc and didn’t use it. They “released” the certificate and it can be applied to a new reservation

DMPHL Jan 23, 2019 5:55 pm


Originally Posted by britishcanuck (Post 30628154)
They just kept telling me it wasn't available for business extra upgrades and I'd have to wait.

Same thing just happened to be on a BXP1. I got an EF alert for C space on a BOS-LAX premium transcon. I also checked the AA website to confirm that it was available.

When I called, the Meeting Services agent said that it wasn't available, and sort of patronizingly explained that they don't release them early because they want to sell the seats. I said I realize that, but the AA website is showing that there is space available, and that it is available for SWUs, and it pulls from the same inventory. He made some stuff up about how with SWUs and Miles + CoPay, you're giving something up, so they don't necessarily make the same space available.

I thanked him, hung up, called back, and got an agent who was able to see it immediately and apply the BXP1. Always, always, always, HUCA.

britishcanuck Jan 24, 2019 8:02 am


Originally Posted by DMPHL (Post 30692655)
Same thing just happened to be on a BXP1. I got an EF alert for C space on a BOS-LAX premium transcon. I also checked the AA website to confirm that it was available.

When I called, the Meeting Services agent said that it wasn't available, and sort of patronizingly explained that they don't release them early because they want to sell the seats. I said I realize that, but the AA website is showing that there is space available, and that it is available for SWUs, and it pulls from the same inventory. He made some stuff up about how with SWUs and Miles + CoPay, you're giving something up, so they don't necessarily make the same space available.

I thanked him, hung up, called back, and got an agent who was able to see it immediately and apply the BXP1. Always, always, always, HUCA.

Glad you were able to get yours applied. I called three or four times and got nowhere, by that time the C space had disappeared. What an annoying process.

txrus Jan 24, 2019 8:09 am


Originally Posted by britishcanuck (Post 30694669)
Glad you were able to get yours applied. I called three or four times and got nowhere, by that time the C space had disappeared. What an annoying process.

After an especially frustrating call trying to use one of mine, I asked the agent what the point of the program is if I can't use the rewards I've earned-got no answer.

Going for great!

MrJBoy Jan 24, 2019 6:49 pm


Originally Posted by DMPHL (Post 30692655)
Same thing just happened to be on a BXP1. I got an EF alert for C space on a BOS-LAX premium transcon. I also checked the AA website to confirm that it was available.

When I called, the Meeting Services agent said that it wasn't available, and sort of patronizingly explained that they don't release them early because they want to sell the seats. I said I realize that, but the AA website is showing that there is space available, and that it is available for SWUs, and it pulls from the same inventory. He made some stuff up about how with SWUs and Miles + CoPay, you're giving something up, so they don't necessarily make the same space available.

I thanked him, hung up, called back, and got an agent who was able to see it immediately and apply the BXP1. Always, always, always, HUCA.

Is BXP1 supposed to work just like SWU?
If so, why didn’t you ask for waitlisting in the first place if C is not available?
Maybe I am not following...

DMPHL Jan 24, 2019 9:44 pm


Originally Posted by MrJBoy (Post 30697352)


Is BXP1 supposed to work just like SWU?
If so, why didn’t you ask for waitlisting in the first place if C is not available?
Maybe I am not following...

My main point was to just say that the agent didn’t know what he was doing, and that there WAS C space available. He just made up some nonsense reasons why he couldn’t see it: the next agent saw it immediately.

The answer to the waitlist question is that BXP1s are a weird thing. They don’t usually just clear on their own, like SWUs or Miles + Co-Pay, when space becomes available. And if you’re still waitlisted for one at the airport, good luck.

The only people who really know anything about what to do with them and how to clear them are Meeting Services.

All that to say that really the only way only way to make sure they clear, whether waitlisted or not, is to monitor for upgrade space and call to have it applied as soon as you see it.


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