Originally Posted by
econometrics
AAgent is wrong. Hang Up, Call Again. SWU, BXP3 and Miles+Copay are all the same now on upgrade priority.
Originally Posted by
bse118
Ugh. That's what I thought. Spent 20 minutes on hold the first time to get the wrong answer and it's well past midnight in my local time zone. <sigh>
Yep, so second agent managed to do it. Oddly enough she also initially said that they come out of different inventory. I asked her when the policy changed - she went off and checked, and found that in fact the policy is that SWUs & BXP3 come from the same inventory and have the same priority. So HUCA, plus politely force the issue.
As to why the waitlist didn't clear automatically: ¯\_(ツ)_/¯