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I joined Business Extra a few weeks ago, was trying to add my flights history today, but all of them gave me the "Ticket Number entered is not valid for Business Extra Credit" error. I pulled the travel information (ticket number, departure date, etc...) straight from my AA.com activity's page. Flights were in June, July, August, 2x November using AA through the AA.com website, mix of economy and business class. Is calling their CS the best way to get this fixed?
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Originally Posted by Raralith
(Post 33804357)
I joined Business Extra a few weeks ago, was trying to add my flights history today, but all of them gave me the "Ticket Number entered is not valid for Business Extra Credit" error. I pulled the travel information (ticket number, departure date, etc...) straight from my AA.com activity's page. Flights were in June, July, August, 2x November using AA through the AA.com website, mix of economy and business class. Is calling their CS the best way to get this fixed?
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Originally Posted by platbrownguy
(Post 33804411)
There's nothing to fix: "flights taken prior to enrollment in the Business Extra program are not eligible for flight credit" (https://www.businessextra.com/earn/r...ght-credit.htm)
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Originally Posted by Raralith
(Post 33804475)
Gotcha, but one of them is post enrollment and I'm getting the same code so at the very least that should work? I got the "Welcome to Business Extra" email on 11/08, flew from LAX to PHL on 11/29, same error.
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Originally Posted by platbrownguy
(Post 33804493)
Try submitting just that one without the others... and yeah, call if that doesn't work. As long as no one else has claimed the credit already (this happened to me once!) you should be able to get the points...
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Originally Posted by Raralith
(Post 33804357)
using AA through the AA.com website, mix of economy and business class.
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this is a diffcult program - I've been sitting on a bxp1 upgrade for a while, not able to apply it
today went out of my way to book a "V" code flight, the online booking tool didnt work to apply upgrade, called, the agent wasnt able to do anything he escalated internally , answer was "so many bxp1 upgrades have been requested on this route, we dont have any more room on waitlist " ... there are several seats in first |
A bit late in the day but good to see American Airlines have extended Business Extra points again. Those due to expire at the end of December 2021 have been extended to December 31 2022.
https://cimg0.ibsrv.net/gimg/www.fly...5e2343bafa.png |
Originally Posted by golfmad
(Post 33822425)
A bit late in the day but good to see American Airlines have extended Business Extra points again. Those due to expire at the end of December 2021 have been extended to December 31 2022.
https://cimg0.ibsrv.net/gimg/www.fly...5e2343bafa.png We value our Business Extra members and thank you for a great year. We're proud to offer more ways than ever to reward your business travel with awards that you and your travelers value most. As we approach the end of the year, your company has Business Extra points set to expire on December 31, 2021. Make the most of your points with three great awards that help you make an impact this holiday season. cool effect Make a difference to the environment by offsetting carbon emissions from your business travel with Cool Effect cool effect Give back to communities around the world by donating your points to our Miles for Social Good program plane Show your appreciation for your travelers by gifting AAdvantage® miles, starting at just 100 points Your points can also be redeemed for more than 60 travel awards, giving you flexibility to use your points, your way. We thank you for being a valued Business Extra member, and all of us at American Airlines look forward to welcoming you and your travelers on board soon. |
I do have points expiring, and got the notice about using my expiring miles before Dec 31st. Nothing about extending the expiration.
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Originally Posted by amybd
(Post 33822461)
I do have points expiring, and got the notice about using my expiring miles before Dec 31st. Nothing about extending the expiration.
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Originally Posted by golfmad
(Post 33822465)
I would be very surprised if the extension for expiration was targeted. Perhaps the emails being sent out are staggered?
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Originally Posted by golfmad
(Post 33822465)
I would be very surprised if the extension for expiration was targeted. Perhaps the emails being sent out are staggered? Mine only came through a few hours ago. I do have points expiring but not many because I did the 'redeem and redeposit' two-step a few days ago.
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Just to say that I nearly missed a BXP1 upgrade at JFK yesterday. The agent wasn't familiar with BusinessExtra and so didn't know what to do.
I reassured him about it and got a First seat on my JFK-LAX A321. |
Same as others above, got the "user your points before they expire" email also on 12/17. I think they are rewarding some type of accounts (maybe ones who have flown more during pandemic or previous high value or large accounts, etc.). I'm a very small account and did NOT get extended.
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