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Originally Posted by 869
(Post 28346120)
Agent mentioned that BXP1's (the instrument I was discussing) will soon be electronic.
Making them electronic probably has a countervailing effect of decreasing expiration/spoilage significantly, but maybe still better for AA in the end. |
I've used the BXP1 certificates several times before, but don't have the answer to the following question:
Does a through flight count as one segment? For example, AA 1704 from SFO to BDL has a stop in CLT. |
Originally Posted by snorkmaster
(Post 28356627)
I've used the BXP1 certificates several times before, but don't have the answer to the following question:
Does a through flight count as one segment? For example, AA 1704 from SFO to BDL has a stop in CLT. |
Thanks. Miraculous to see something like SFO-BDL pop up in C in this day and age with AA.
If it's still sticking around when Meeting Services opens, I'll give them another call and try. The first agent yesterday didn't seem to get my request.
Originally Posted by platbrownguy
(Post 28356841)
My strong hunch says yes; and, if so, that would be perhaps the first good reason to book a through flight (assuming you had confirmable C space).
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Originally Posted by 869
(Post 28346120)
Agent mentioned that BXP1's (the instrument I was discussing) will soon be electronic.
Originally Posted by platbrownguy
(Post 28347066)
Interesting. I wonder if the rate at which paper BXP1s are not collected by airport agents has anything to do with it. Presumably making them electronic will reduce the rate of duplicate redemption to zero. And presumably it's hard to police it now (at least in cases where they don't ask you for the serial number, which they didn't ask me last month) because the certs are commonly transferred.
Was told yesterday that this implementation should be completed by year-end. |
Originally Posted by snorkmaster
(Post 28356627)
I've used the BXP1 certificates several times before, but don't have the answer to the following question:
Does a through flight count as one segment? For example, AA 1704 from SFO to BDL has a stop in CLT. C must be available on the whole flight, and I believe you need to be assigned to the same seat on both segments to process the upgrade, so it will usually be the bulkhead. After you clear into C, you can move to different seats by asking the agent to break the PNR. |
I've had to recently give serial numbers, but I'm not sure how it is policed. I've several times applied BXP1 certificates and then changed plans and didn't need the certs, so I presume those serial numbers are still good. Of course, 50% of the time the TA doesn't even know to collect a paper certificate...
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Originally Posted by Ross0
(Post 28358845)
I've had to recently give serial numbers, but I'm not sure how it is policed. I've several times applied BXP1 certificates and then changed plans and didn't need the certs, so I presume those serial numbers are still good. Of course, 50% of the time the TA doesn't even know to collect a paper certificate...
It may just be a policy that is in place to dissuade folks from using again since many agents aren't taking them. IMO, using a bxp1 more than once is theft. |
nvm misread
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I thought points are supposed to post on the 20th of each month. Has anyone else not seen points post for this month yet?
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Originally Posted by joepercussion1
(Post 28386200)
I thought points are supposed to post on the 20th of each month. Has anyone else not seen points post for this month yet?
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Spoke to BE today and they claim u can't go on the PALL with a BE upgrade. They say many agents don't know this rule but the rule is u can't use a BPX at the airport. She said they expect to automate things sometime this year and that this would likely change.
Aymmv.
Originally Posted by FleyeSkyHigh
(Post 28207955)
That's a great question. I know that IF the upgrade space (C inventory) is available the itinerary has to be ticketed PRIOR to the BXP1 upgrade being applied (even though applying a BXP1 upgrade does NOT result in a re-issue). I have had some meeting services agents mistakenly apply the BXP1 upgrade to a reservation that is on hold and by doing so it will prevent the reservation from ticketing all together (and the systems will refuse payment via website or live rep). I was unaware that meeting services would waitlist a reservation that is on hold (prior to ticketing) but good to know if that is the actual process.
Therefore, based on the extrapolating the above, I highly doubt that a waitlisted BXP1 upgrade will clear prior to ticketing and if it does it might require removing the upgrade (and losing the C inventory altogether or to another waitlisted pax) just to get the ticket to issue after payment. I would highly recommend that anyone that waitlists a BizExtra upgrade prior to ticketing verifies it’s still waitlisted after ticketing (my guess based on what I know about the systems it is should stick however but who knows for sure). One other piece of advice: When you find an available BizExtra upgrade but have not ticketed the itinerary I recommend you put it on hold and then call meeting services. They have access not only to the front end systems that reservations reps use but also to the back-end systems so that can perform the two step process of forcing an immediate ticket issuance followed by application of the BizExtra upgrade. If you ticket the itinerary via website or reservations (even EP desk) then mtg svcs has to wait for it to queue for ticketing which can take hours and then you have to wait and risk the upgrade inventory going away not to mention waste the time to call back in after the ticket is issued. Here is my experience over recent months with C (domestic) inventory opening up close to departure time (rated most frequently/likely to least frequently/likely): T-25ish hours T-5ish hours T-100ish hours The release of C (domestic) is based on route, historical, demand, overall premium load (and to a lesser extent economy load/anomalies) and certainly aircraft type. For example I never see C open up on a 2+ hour flight serviced by an A319 if less than 3 premium seats are for sale. On the other hand a on a B757 or B763 I occasionally see C open most likely at T-25 if it is not a trans-con. In the event C doesn’t open up and you are waitlisted you should automatically be put on the airport waitlist (PALL) according to status but above all sticker/500 miles upgrades but below all eVIP/SWU upgrades. In addition, it should be noted that prior to the airport waitlist, normally revenue management is supposed to open up C space (to satisfy eVIPs, BizExtra Upgrades and Mileage upgrades) prior to opening up the other types of inventory that satisfy complimentary EP sticker/500 miles upgrades . There are some weird processes now with regards to CK and Airpass members that violate a lot of what I have mentioned above but they are mostly manual processes and if you are not a member of either program they don’t really affect you. |
I was automatically put on the PALL list at check-in on both JFK-CDG and CDG-JFK this past weekend with a BXP3. Of course, neither cleared...
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I have a few BXP1 certs that expire at the end of this month. Does anyone have recent experiences returning these awards? If so, care to share what happened with your points? The points I would've used to issue these certs likely would have expired last year.
Thanks! |
Originally Posted by Ross0
(Post 28395038)
I have a few BXP1 certs that expire at the end of this month. Does anyone have recent experiences returning these awards? If so, care to share what happened with your points? The points I would've used to issue these certs likely would have expired last year.
Thanks! |
I have my first flight tomorrow morning with a BXP1 applied, but can't check in online.
is that standard procedure that these upgrades require airport check-in? |
Originally Posted by aisleorwindow
(Post 28401114)
I have my first flight tomorrow morning with a BXP1 applied, but can't check in online.
is that standard procedure that these upgrades require airport check-in? |
I used a BXP1 on roundtrip flights PHX-HNL-KOA (just the phx-hnl segments) next winter when AA is flying the A333... Just got to thinking...the first leg of the return is on Hawaiian (koa-hnl)... How do I handle the cert?
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Flying one-way MIA to LAX. Just tried to waitlist with my BXP1 Cert but also keep myself on the regular upgrade list using 500-mile certificates. The rep says that it isn't possible and I have to choose one or the other. Anyone else had this issue?
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Originally Posted by aisleorwindow
(Post 28401114)
I have my first flight tomorrow morning with a BXP1 applied, but can't check in online.
is that standard procedure that these upgrades require airport check-in?
Originally Posted by davidsc111
I used a BXP1 on roundtrip flights PHX-HNL-KOA (just the phx-hnl segments) next winter when AA is flying the A333... Just got to thinking...the first leg of the return is on Hawaiian (koa-hnl)... How do I handle the cert?
Originally Posted by rp88
Flying one-way MIA to LAX. Just tried to waitlist with my BXP1 Cert but also keep myself on the regular upgrade list using 500-mile certificates. The rep says that it isn't possible and I have to choose one or the other. Anyone else had this issue?
I think that's how it's supposed to be, according to the other threads here about upgrading. No reason to be on the 500-mile list until your upgrade window, so why not leave the BXP1 on waitlist until then, then switch to 500-mile upgrade list at the window... and have an EF alert set so that you can manually clear the cert when C pops up (which unfortunately may be when AA Meeting Services is closed in the middle of the night). |
Originally Posted by platbrownguy
(Post 28424767)
Welcome to FT!
I think that's how it's supposed to be, according to the other threads here about upgrading. No reason to be on the 500-mile list until your upgrade window, so why not leave the BXP1 on waitlist until then, then switch to 500-mile upgrade list at the window... and have an EF alert set so that you can manually clear the cert when C pops up (which unfortunately may be when AA Meeting Services is closed in the middle of the night). |
How exactly does waitlist clearing work on these?
Issue: using a BXP3 on Europe->USA. A few days out 'C' inventory opened up. Out of hours for meeting services so called EXP desk. She said there's nothing she can do to pull that inventory and it has to be done by meeting services. By the time meeting services opened, it was gone. Surely the EXP desk should be able to process to at least hold the seat? EXP desk said they can't see any sign of waitlist at all on my locator. What do you all do in this situation? |
Originally Posted by BobbySteel
(Post 28449448)
How exactly does waitlist clearing work on these?
Issue: using a BXP3 on Europe->USA. A few days out 'C' inventory opened up. Out of hours for meeting services so called EXP desk. She said there's nothing she can do to pull that inventory and it has to be done by meeting services. By the time meeting services opened, it was gone. Surely the EXP desk should be able to process to at least hold the seat? EXP desk said they can't see any sign of waitlist at all on my locator. What do you all do in this situation? |
Originally Posted by dkc192
(Post 28451248)
Wait for meeting services to open and pray that C is still available by the time they do, I'm afraid. EXP and other main AA Reservations desks can't touch BXP1 or BXP3 certificates, and neither can they hold C inventory for you without an instrument to support the upgrade.
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Originally Posted by screwedbyaa
(Post 28451274)
In my experience that is simply not true. Unless this has changed very recently, last year I was able to have the EXP desk upgrade my bookings and then later call the BE line to apply the certificates and ticket it. And they did it as a standard procedure, not a favor or anything like that. Twice.
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Flights for May 2017 have posted now, and I have to say it is incredibly frustrating that not a single one of my, or any the three other people who flew that month under my Business Extra number, flight's posted so I have to manually submit for credit for each of them.
Very tedious. I booked online so I know the number was attached to the reservation. |
Originally Posted by Phasers
(Post 28484612)
Flights for May 2017 have posted now, and I have to say it is incredibly frustrating that not a single one of my, or any the three other people who flew that month under my Business Extra number, flight's posted so I have to manually submit for credit for each of them.
Very tedious. I booked online so I know the number was attached to the reservation. |
That stinks. I've never had that happen to me yet.
...on the up side, I appreciate that the bonus promos now have a little star icon next to them in the account history. ^ |
I have a couple of questions; hoping someone here can help:
1. If a booking is on a third party site such as the Visa discount site, and the ticket needs to be upfared to a fare class where BXP1 works, are AA reservation agents able to do this, and, if so, are there additional charges due to the fact the ticket was not booked on aa.com? 2. I see a note on the business extra site that starting on June 26, that the hours are Monday through Friday. So am I interpreting it correctly that Business Extra calls can no longer be on the weekend? |
Quick question of clarification - do the BXP1's expire once issued? Appreciate any guidance here.
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Originally Posted by uscjeff
(Post 28496945)
Quick question of clarification - do the BXP1's expire once issued? Appreciate any guidance here.
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About three weeks ago my company gave me a year Admiral club membership via BE. However, I don't see that status listed anywhere on my account or in the iOS app. I called AA and they confirmed it's on my account. Shouldn't I see Admiral's club status somewhere?
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Originally Posted by yngdiego
(Post 28497363)
About three weeks ago my company gave me a year Admiral club membership via BE. However, I don't see that status listed anywhere on my account or in the iOS app. I called AA and they confirmed it's on my account. Shouldn't I see Admiral's club status somewhere?
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Originally Posted by dickinson
(Post 28497021)
They do have an expiration date. I have four that expire at the end of this month. When I got the certificates, they were easy to use, then AA changed the policy where they are now extremely difficult. I waitlisted the certificates, and I haven't had one clear. So I wasted quite a few points on BXP1's.
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Originally Posted by uscjeff
(Post 28496945)
Quick question of clarification - do the BXP1's expire once issued? Appreciate any guidance here.
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I recently used a BXP1 to upgrade a reservation. The meetings line upgraded my reservation and as instructed went to the ticket counter to check in on day of departure. The agent at the counter asked if I had made a change to my reservation and as I went to take the certificate out of my pocket, she says, I don't need anything, I adjusted the ticket.
I still have the certificate in my possession. Since I never called in the certificate number, and I still have it in my possession, do I still have a valid certificate for future use? |
Originally Posted by PhxFlyGuy
(Post 28502490)
The agent at the counter asked if I had made a change to my reservation
There's no way for them to know that the cert was "redeemed," so it should still be valid. |
Originally Posted by aacar
(Post 28502509)
There's no way for them to know that the cert was "redeemed," so it should still be valid.
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Originally Posted by dkc192
(Post 28453110)
Interesting. That's not been my experience, though I've never been EXP. In the past couple years, I've always been sent to Meeting Services to upgrade my booking and withdraw/apply my certificate. What gives?!
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Originally Posted by billgrates3
(Post 28505641)
BTW - I think you can also call 1-800-433-1790 where the hours are 6am to midnight CT.
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