Jun 11, 2015, 4:59 pm
Last edit by: Prospero
Earning Elite Qualifying Miles and Dollars, and Award Miles Flying on Cathay Pacific Airways
including earning on upgraded flights, flights between YVR and JFK
link to page on aa.com.
To earn AAdvantage® miles when you fly on Cathay Pacific marketed and operated flights as well as Cathay Pacific codeshare flights operated by oneworld® carriers and affiliates:
On most flights marketed by partner airlines, you earn award miles based on a percentage of the flight distance and the fare class of your ticket. Specific flights, routes or cities that are excluded from earning miles or award travel are listed as exceptions if applicable.KNOWN ISSUES
AAdvantage Elite members members traveling on Cathay also enjoy:
Additional elite status bonus miles
If you fly CX as an AA codeshare / marketed flight, you will earn as if you were flying on AA.
Cathay Pacific marketed (“codeshare”) flights must be operated by a oneworld® or affiliate airline to earn AAdvantage miles. The ticketing or selling carrier or agent is immaterial to earnings.
It is always advised to try to assure your AA Frequent Flyer Number is on your boarding passes, and we always advise retaining your boarding passes (or take screen shots of e-boarding passes) until your instruments have all posted.
Thanks to nkedel.
Also see: https://www.flyertalk.com/forum/amer...-partners.html
Link to archive of older posts
including earning on upgraded flights, flights between YVR and JFK
link to page on aa.com.
To earn AAdvantage® miles when you fly on Cathay Pacific marketed and operated flights as well as Cathay Pacific codeshare flights operated by oneworld® carriers and affiliates:
- Buy an eligible published fare ticket in an eligible booking code
- Fly an eligible route
On most flights marketed by partner airlines, you earn award miles based on a percentage of the flight distance and the fare class of your ticket. Specific flights, routes or cities that are excluded from earning miles or award travel are listed as exceptions if applicable.KNOWN ISSUES
- Economy fares other than Y, B or H on CX do not earn AAdvantage miles
- B and H only earn fractional (75%) credit on AA
- Upgrades purchased with CX miles may book into ineligible fare classes, causing challenges getting AA to credit the originally purchased fare class (see below)
- there are a few fare classes that CX says do not earn AAdvantage miles, whereas aa.com says they will, as do members reporting their experiences here
- JFK-YVR and YVR-JFK do accrue EQ and miles on eligible fares. JFK-YVR-HKG accrues as if nonstop JFK-HKG.
- Premium Economy fare W on Cathay Pacific will earn an additional 10% class of service bonus with the exception of W fares between Hong Kong and Bangkok, which will not earn a class of service bonus, and Premium Economy R or E, which earn no class of service bonus.
AAdvantage Elite members members traveling on Cathay also enjoy:
Additional elite status bonus miles
If you fly CX as an AA codeshare / marketed flight, you will earn as if you were flying on AA.
Cathay Pacific marketed (“codeshare”) flights must be operated by a oneworld® or affiliate airline to earn AAdvantage miles. The ticketing or selling carrier or agent is immaterial to earnings.
It is always advised to try to assure your AA Frequent Flyer Number is on your boarding passes, and we always advise retaining your boarding passes (or take screen shots of e-boarding passes) until your instruments have all posted.
Upgrading to First on Cathay Pacific Airways and U, Z Fare Class Issues
Upgrading a paid Business fare to First on Cathay Pacific Airways puts the flight into fare class "Z", a class that is ineligible for AAdvantage miles accrual (as reflected on the accrual chart) because it is also an award classification for a First Class award.
Upgrading a paid Premium Economy fare to Business puts it into U class, another award fare class that earns no AA miles.
Members have recently reported success at having their upgrades acknowledged as accruing miles, but it may require persistence.
and
Upgrading a paid Business fare to First on Cathay Pacific Airways puts the flight into fare class "Z", a class that is ineligible for AAdvantage miles accrual (as reflected on the accrual chart) because it is also an award classification for a First Class award.
Upgrading a paid Premium Economy fare to Business puts it into U class, another award fare class that earns no AA miles.
Members have recently reported success at having their upgrades acknowledged as accruing miles, but it may require persistence.
I had the same issue. I upgraded from Biz to F using Asia Miles, but left my AA number in the reservation.
The outbound flight credited automatically without intervention.
The inbound flight did not credit and I submitted the Missing Mileage Request. That request got denied due to ineligible fare class. All I did was call the ExecPlat desk and ask for AAdvantage Customer Service, who had record of the denied claim. I explained I paid for Biz, upgraded to F, and provided them with my original ticket number (both ticker numbers were on CX stock). Call took about 5 minutes and miles (and EQM/EQP) posted to the account the next day.
The outbound flight credited automatically without intervention.
The inbound flight did not credit and I submitted the Missing Mileage Request. That request got denied due to ineligible fare class. All I did was call the ExecPlat desk and ask for AAdvantage Customer Service, who had record of the denied claim. I explained I paid for Biz, upgraded to F, and provided them with my original ticket number (both ticker numbers were on CX stock). Call took about 5 minutes and miles (and EQM/EQP) posted to the account the next day.
I just wanted to post the conclusion to my saga, that started with the brilliant idea to upgrade two CX flights in February (yes, 4 months ago).
Well, I Fedex'd a letter to the executive's office, which arrived Friday. Today, I received an email from an "executive liason" who said they agreed that "R" to "U" via an upgrade should be mileage earning and manually adjusted my account to receive credit. Account and status now reflects those flights.
So despite certain aagents and lower-level SUPs saying this is CX's problem and to go pound sand, AA actually can do something about it (albit at a higher level than a regular SUP, I assume). By the phrasing of the answer, I would say this isn't a one time exception but rather what is supposed to happen for these flights.
Godspeed to any other souls on this journey.
Well, I Fedex'd a letter to the executive's office, which arrived Friday. Today, I received an email from an "executive liason" who said they agreed that "R" to "U" via an upgrade should be mileage earning and manually adjusted my account to receive credit. Account and status now reflects those flights.
So despite certain aagents and lower-level SUPs saying this is CX's problem and to go pound sand, AA actually can do something about it (albit at a higher level than a regular SUP, I assume). By the phrasing of the answer, I would say this isn't a one time exception but rather what is supposed to happen for these flights.
Godspeed to any other souls on this journey.
Possible snail mail or FedEx to:
Sean Bentel
Vice President -- Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155
Sean Bentel
Vice President -- Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155
Also see: https://www.flyertalk.com/forum/amer...-partners.html
Link to archive of older posts
Earning AA AAdvantage Miles /LPs on CX / Cathay (including Upgrade Issues)
Feb 15, 2024, 5:59 pm
#211
Join Date: Jan 2015
Location: NYC
Programs: AA - EXP
Posts: 233
CX credited to AA OP-Up
Kia Ora,
Was lucky enough a week ago (2/9) to get an Op-Up from PE to J on CX - HKG - CHC.
My PE JFK - HKG connection posted quickly, however, yet to see the HKG - CHC post. I fly CX a lot and in 2022 and 2023 all my CX travels posted to my AA account within 2-3 days max.
My concern is that the Op-Up somehow messed the posting up. ROOKIE mistake but I didn't take a picture of the HKG - CHC PE boarding pass as I was given my J boarding pass and handed the PE back to the lounge agent in The Pier.
OFC, the official line is 2 weeks however, if I were to apply for missing credit would my J boarding pass suffice?
Anyone have any anecdotal wisdom to share of Op-Ups?
Thanks all!
Was lucky enough a week ago (2/9) to get an Op-Up from PE to J on CX - HKG - CHC.
My PE JFK - HKG connection posted quickly, however, yet to see the HKG - CHC post. I fly CX a lot and in 2022 and 2023 all my CX travels posted to my AA account within 2-3 days max.
My concern is that the Op-Up somehow messed the posting up. ROOKIE mistake but I didn't take a picture of the HKG - CHC PE boarding pass as I was given my J boarding pass and handed the PE back to the lounge agent in The Pier.
OFC, the official line is 2 weeks however, if I were to apply for missing credit would my J boarding pass suffice?
Anyone have any anecdotal wisdom to share of Op-Ups?
Thanks all!
Feb 15, 2024, 6:14 pm
#212
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Only way to tell will be if you submit your CX boarding pass to AA and see what CX says to them.
I had the opposite happen, where I was booked in intra Asia PE and downgraded to Y the day of departure due to an equipment change, and nothing credited. After submitting the docs to AA, they said CX rejected the request because as part of the downgrade they had rebooked me to an ineligible Y class!
I had the opposite happen, where I was booked in intra Asia PE and downgraded to Y the day of departure due to an equipment change, and nothing credited. After submitting the docs to AA, they said CX rejected the request because as part of the downgrade they had rebooked me to an ineligible Y class!
Feb 15, 2024, 6:16 pm
#213
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Keep your J boarding pass along with your purchase receipt email. The latter demonstrates what you paid, the former that you took the flight.
I’m about 50/50 getting mileage credit from CX automatically regardless of Op-Ups.
AA understands free upgrades, so if you have to submit a missing miles request, you just tell them you were upgraded and show them your receipt for the fare class you bought.
I’m about 50/50 getting mileage credit from CX automatically regardless of Op-Ups.
AA understands free upgrades, so if you have to submit a missing miles request, you just tell them you were upgraded and show them your receipt for the fare class you bought.
Feb 15, 2024, 6:21 pm
#214
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
I had the opposite happen, where I was booked in intra Asia PE and downgraded to Y the day of departure due to an equipment change, and nothing credited. After submitting the docs to AA, they said CX rejected the request because as part of the downgrade they had rebooked me to an ineligible Y class!
Feb 15, 2024, 6:40 pm
#215
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Me too… downgraded SIN-HKG, though CX issued a cash refund immediately at check-in, plus some additional vouchers on top of that. (They actually blocked me from using OLCI so that I had to see an agent and get an on-the-spot cash refund plus compensation.) If a refund occurs, you probably don’t have much of a leg to stand on. I forget whether I ended up getting any credit after review, but it was denied at first. I think I tried to request Original Routing Credit, but can’t remember what they said.
Feb 16, 2024, 10:07 am
#216
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
In my case it was in conjunction with a transpacific PE flight, so I did not receive any cash compensation (I suppose their argument is that the fare does not change regardless of whether your intra-Asia connecting flight is in Y or PE), but I did receive an upgrade voucher for a future flight.
Apr 11, 2024, 8:11 am
#217
Join Date: Aug 2009
Location: Columbia, MD
Programs: US Airways DM Silver, United Mileage Plus
Posts: 216
Help with CX mileage credit to AA
I booked a PE ticket on CX, for travel in early Jan 2024 with the routing BOM-HKG-JFK. I wanted this to be credited to my AA account so entered my FF number in the reservation. I arrived at the airport and my misadventure began. The first leg unfortunately got delayed and was cancelled due to mechanical issues, and I pestered CX to rebook me on BA leaving BOM to JFK via LHR. They rebooked me, but the BA flight leaving BOM was delayed by an hour and so I was rebooked again on Virgin Atlantic from LHR to JFK. I sent an email to AA customer service asking for original routing credit, not sure if this is a thing with CX though. AA got back to me a month later asking for my boarding passes, and I gave them the CX ones, as I didn't want to get into explaining my reroute on BA/Virgin etc. AA dragged its feet for 2 months, and just got back to me saying that CX denied my mileage request as the "airline was unable to validate". So I'm at a loss right now, and not sure what my options are here. It makes sense that CX was unable to validate, since I didn't actually fly them. But why can't they give me original routing credit? I had my AA FF number on the BA reservation as well, but the miles for the BOM-LHR leg never posted, and needless to say, I won't get anything from Virgin for the next leg anyway. Any idea or suggestions on what I can do to get the miles owed to me?
Apr 11, 2024, 8:33 am
#218
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,482
I booked a PE ticket on CX, for travel in early Jan 2024 with the routing BOM-HKG-JFK. I wanted this to be credited to my AA account so entered my FF number in the reservation. I arrived at the airport and my misadventure began. The first leg unfortunately got delayed and was cancelled due to mechanical issues, and I pestered CX to rebook me on BA leaving BOM to JFK via LHR. They rebooked me, but the BA flight leaving BOM was delayed by an hour and so I was rebooked again on Virgin Atlantic from LHR to JFK. I sent an email to AA customer service asking for original routing credit, not sure if this is a thing with CX though. AA got back to me a month later asking for my boarding passes, and I gave them the CX ones, as I didn't want to get into explaining my reroute on BA/Virgin etc. AA dragged its feet for 2 months, and just got back to me saying that CX denied my mileage request as the "airline was unable to validate". So I'm at a loss right now, and not sure what my options are here. It makes sense that CX was unable to validate, since I didn't actually fly them. But why can't they give me original routing credit? I had my AA FF number on the BA reservation as well, but the miles for the BOM-LHR leg never posted, and needless to say, I won't get anything from Virgin for the next leg anyway. Any idea or suggestions on what I can do to get the miles owed to me?
I would call AAdvantage Customer Service (800-882-8880, not the normal reservations number) and ask specifically for original routing credit. Leave out the details of the delay BA flight etc., not really relevant, just tell them you booked the CX flights but were rebooked onto another carrier due to a cancellation and now you need AA credit for the CX flights you originally booked.
Apr 11, 2024, 11:32 am
#219
Join Date: Aug 2009
Location: Columbia, MD
Programs: US Airways DM Silver, United Mileage Plus
Posts: 216
They should be able to give you ORC but you're going to have to get someone at AA that knows what they're doing to look at it. If you just sent an email to customer relations they most likely just forwarded it to the missing miles request people, who in turn just treated it like any other request and denied it once CX invalidated it.
I would call AAdvantage Customer Service (800-882-8880, not the normal reservations number) and ask specifically for original routing credit. Leave out the details of the delay BA flight etc., not really relevant, just tell them you booked the CX flights but were rebooked onto another carrier due to a cancellation and now you need AA credit for the CX flights you originally booked.
I would call AAdvantage Customer Service (800-882-8880, not the normal reservations number) and ask specifically for original routing credit. Leave out the details of the delay BA flight etc., not really relevant, just tell them you booked the CX flights but were rebooked onto another carrier due to a cancellation and now you need AA credit for the CX flights you originally booked.
Apr 11, 2024, 11:48 am
#220
Join Date: Jul 2021
Location: ORD/LHR
Programs: AA EXP, UA 1K, 1MM, Hilton Diamond
Posts: 1,295
You never put in your Virgin (or Delta) FF number in for that segment flown with them, right? - I've had issues when AA has rebooked me onto UA and I've put in my UA number so I still get benefits, AA has come back and said that UA gave me credit, so they can't (even for the one leg that was still flown on AA), and I haven't pressed further.
Apr 11, 2024, 12:48 pm
#221
Join Date: Aug 2009
Location: Columbia, MD
Programs: US Airways DM Silver, United Mileage Plus
Posts: 216
You never put in your Virgin (or Delta) FF number in for that segment flown with them, right? - I've had issues when AA has rebooked me onto UA and I've put in my UA number so I still get benefits, AA has come back and said that UA gave me credit, so they can't (even for the one leg that was still flown on AA), and I haven't pressed further.
Apr 12, 2024, 1:01 pm
#222
Join Date: Aug 2009
Location: Columbia, MD
Programs: US Airways DM Silver, United Mileage Plus
Posts: 216
They should be able to give you ORC but you're going to have to get someone at AA that knows what they're doing to look at it. If you just sent an email to customer relations they most likely just forwarded it to the missing miles request people, who in turn just treated it like any other request and denied it once CX invalidated it.
I would call AAdvantage Customer Service (800-882-8880, not the normal reservations number) and ask specifically for original routing credit. Leave out the details of the delay BA flight etc., not really relevant, just tell them you booked the CX flights but were rebooked onto another carrier due to a cancellation and now you need AA credit for the CX flights you originally booked.
I would call AAdvantage Customer Service (800-882-8880, not the normal reservations number) and ask specifically for original routing credit. Leave out the details of the delay BA flight etc., not really relevant, just tell them you booked the CX flights but were rebooked onto another carrier due to a cancellation and now you need AA credit for the CX flights you originally booked.