During IRROPs two weeks ago due to weather, I was offered a hotel despite it being a weather delay (not sure if it's due to my EP status?). AC agents generally good at rebooking and helpful, the FL agent also double booked me to give me a back up plan in case the first option falls through.

AA mileage amounts for Caribbean travel are really cheap. Many destinations from MIA to many Caribbean airports are 8k-12k miles each way.

A few things come to mind (not meant to be exhaustive, I didn't want to repeat a bunch of things, though there will be some repeats)
- Solid global network with partners/Oneworld. AA has a less robust Europe/Asia network on their own metal, but they offset that quite well by having ideally located partners in LHR and TYO for connections
- They've been investing in clubs and it shows in places. The E club at DCA is great. The joint lounges at JFK are excellent. Work to do still on a number of existing clubs, but they are making effort
- Diversification of the LP earning system allows a level of flexibility in qualification, for those who need/want it.
- Warm, mixed nuts. This is immaterial, but I do just love those little ramekins on domestic meal flights.(UA has them, DL does not)

Ongoing/Historical Wins:

• EXP desk and AAngels continue to be a good resource durring IRROPS - they take care of elites pretty well. Just got saved over Memorial Day weekend in DFW with bad weather. Got protected on the last seats out of an alternate flight to get home, after originally sched flight went CX.
• AA clubs are solid for the price - Decent respite from the terminal, food and bev is ok and free, can catch a shower when needed.
• FL lounges are very nice for a US based "premium" offering, and I very much enjoy the FFD passes- 20K miles for 3 people to eat and drink about $300+ worth of food, plus you get to hang out in FL.... a long layover no brainer.
• Network is pretty strong in US, can get pretty much anywhere I need to be. Has fringe benefits of alternate routes for IRROPS
• OneWorld partners continue to be solid for Int'l
• AA miles still have pretty good value.... example: got a booking next week for 4 people from FL to CA in First for about 35k each 1 way, when cash was $1500+ a person.

New Wins?

• Wifi availability is good, getting better with free wifi rollout here in 2026
• Change in boarding time to 40 min before departure is a welcome change.
• LP program is good for my needs, I can earn both flying and spending. LP rewards are not bad either.
• App "improvements" are a welcome sight.... still room for some upgrades there.

This is interesting. Are you sure your flight wasn't officially cancelled/delay for a different reason, even if there was general weather chaos when you were flying?

�and to think that this is the first thing that came to mind that AA gets right.

OKAY - TAKE DOWN THE THREAD. AA will use this to find out what to strip back first.

I didn't think agents could even do that anymore. Even for CK. There was a time 15 years ago EXP would be offered a hotel in the event of a weather delay but no more. Now of course there's a grey area, for example no crew because they may be stuck due to weather issues. Possibly one could get traction in that scenario, but I wouldn't count on it.

Other then a rough rollout the first couple of weeks free WI-FI has been pretty reliable and I have had it on almost all of my flights since March, including many ERJ175 and CR7 and CR9 flights. It is amazing how quickly it has become the norm.

I think American handles IRROPs really well. I had a flight delay YYZ-CLT- AVL a few weeks ago and after a quick phone call they were able to reroute me on a delayed YYZ-ORD flight then on to AVL, still keep me in first, and I actually got in about an hour earlier than scheduled.

People complain about the Admirals clubs but I find them to be well worth the annual (CC) fee, especially the clubs in DCA and LGA.

I agree with all of these, and I really value the staffed priority desks. Beyond preferring not to tag my own bag, I find the AA agents at the priority check-in desks to be helpful and courteous. I see this as a big advantage over UA -- some of the most unpleasant people I have ever interacted with are United's outsourced check-in and bag drop agents.

THIS!

I rarely check bags but want a paper bp for a variety of reasons, and to get the doc check done for INTL. With AA or DL, I can walk up the (Sky)Priority counter and hand over my passport, and be done in less than a minute assuming there�s no line.

Once on UA flying EWR-HND-SGN, OLCI didn�t work so was forced to go to the check in area. The Polaris/1K section only had kiosks which I then had to swipe my passport and and wait for a human to clear the visa check screen� Annoys me to no end as well.

Main Cabin Extra at booking for Platinum and higher is a phenomenal perk. The extra legroom + free drinks makes all the difference in comfort compared to a normal economy seat.

Agreed. Which makes you wonder why ULCC has so few MCE seats on mainline than UA or DL? Seriously on 737s it's only one real row of MCE right? I don't count row 8 (or whatever the bulkhead is, it's fraudulent that the bulkhead row is sold as extra legroom), and we can't use the exit rows with young kids. So that's just one real row of MCE.

Thankfully most of our flying is on E75s with plentiful MCE so I am thankful for that. And for lounges that rarely ever are crowded. The staff at the Eagle's Nest AC is so great, always giving our kids juice boxes and little treats to keep them happy. The best. Too bad Isom sucks at his job.

I was following this story and find it really shameful on the AA Corp Real Estate department.

I think the new J product in the 787-9P fleet (whether you get the bulkhead extra space or not) and (some day) the 777-300 fleet is a welcome fleet upgrade that shows AA hasn't forgotten about their real bread and butter passengers.

AA is gilded around the edges with some really nice premium features, but fundamentally fails at the points that matter most to good airlines (operational reliability and customer service/employee quality).

There are a few premium aspects that I wish UA would adopt, but United runs a good operation that is almost always on time, and that�s what matters most to me.

Flagship First dining and showers in most clubs are great, but don�t matter much when the entire departure board is delayed.