AA Changing Basic Economy Flights
#16
A FlyerTalk Posting Legend




Join Date: Dec 2000
Location: Shanghai
Posts: 46,382
Since flight is in Sept, EC261 doesn't apply here.
ETA: If I was the OP, I would brush up on some EC261 cases and prepare a basic legal argument to fall back upon in the event the "schedule conflict" argument doesn't fly. While I realize that AA often (i.e. moreso than many other companies) litigates over trivial matters, I'd be somewhat surprised if they wanted to take up a battle against the OP over a cost to them which can't be much more than $50.
Last edited by moondog; Jul 18, 2024 at 11:28 pm
#17




Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
LOL. 3 hours is a massive change. 30 minutes is not a significant change but everything beyond this is not acceptable.
I don't care about the one sided anti-consumer rules the airline monopoly sets forth. The OP should politely request a refund first.
If polite doesn't work, the OP may still have work obligations 3 hours earlier so an escalation might be needed.
I don't care about the one sided anti-consumer rules the airline monopoly sets forth. The OP should politely request a refund first.
If polite doesn't work, the OP may still have work obligations 3 hours earlier so an escalation might be needed.
This thread can go around and around about what the OP can get, will get, or should get. But I agree, the only way to know for sure is to call and politely ask.
#18
A FlyerTalk Posting Legend




Join Date: Dec 2000
Location: Shanghai
Posts: 46,382
No offense meant here, but on domestic flights a delay of 3 hours is a blip on the radar. It will generally get you nothing if you complain. The four hour rule is pretty clearly spelled out. So while you may not care about the rules, that is what you agree to when you buy your ticket - caveat emptor.
This thread can go around and around about what the OP can get, will get, or should get. But I agree, the only way to know for sure is to call and politely ask.
This thread can go around and around about what the OP can get, will get, or should get. But I agree, the only way to know for sure is to call and politely ask.
#19




Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
Sure, I've come to expect ~3 hour delays as a normal contingency, and I pad my schedule accordingly, but in this case we're talking about moving the flight forward by 3 hours. The time before flights is often a variable that we can control ---> we can schedule other events/meetings.
That being said. Hopefully it works out for the OP.
#20
A FlyerTalk Posting Legend




Join Date: Dec 2000
Location: Shanghai
Posts: 46,382
Agreed. But lets also not ignore the fact that OP is not actually in a situation where he/she did have a scheduled meeting/wedding/funeral that his attendance is mandatary, and this schedule change in turning OPs world upside down. OP is trying to get the 4 hour rule bent to save some money on a cheaper fare. The but what if game can be easily overturned by simply pointing to the 4 hour rule.
That being said. Hopefully it works out for the OP.
That being said. Hopefully it works out for the OP.
#21




Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 2,425
The low cost of Basic Economy comes with stringent rules. IMHO, any agent would be in their right to say Sorry, based on the fare you purchased, you are not entitled to a refund. Hopefully for the OP, it will not come down to this. This is exactly why I never purchase Basic Economy tickets.
#22


Join Date: Nov 2007
Location: LEJ BRU
Posts: 1,282
Just to clarify, EU 261 applies to any flight departing from any airport in any country falling under the jurisdiction of said regulation. No matter where the carrier is from or what is in their T&Cs. Which part of EU261 applies to a flight change depends on the circumstances (reason, 14 day threshold and so on). But the flight is covered no matter what.
#23


Join Date: Feb 2008
Posts: 442
One of the obligations in a case of cancellation is offering rerouting or a refund:Article 5
Cancellation
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accordance with Article 8; and
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or
(ii) they are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
(iii) they are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.
2. When passengers are informed of the cancellation, an explanation shall be given concerning possible alternative transport.
3. An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
4. The burden of proof concerning the questions as to whether and when the passenger has been informed of the cancellation of the flight shall rest with the operating air carrier.
-----------------------Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
2. Paragraph 1(a) shall also apply to passengers whose flights form part of a package, except for the right to reimbursement where such right arises under Directive 90/314/EEC.
3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.
#24
Original Poster


Join Date: Mar 2004
Location: San Diego, CA
Programs: AA ex-EXP, 2MM (ex DL, ex TWA)
Posts: 1,450
Update:
My understanding is that as the schedule change is signifcant (3+ hours), EU rules say I am entitled to a refund (as one option). Not compensation,
I called AA twice. Each time I was told that as the itinerary originates in US, EU rules don't apply.
Surely this is incorrect - the schedule change is for the ex-EU leg, and my understanding is that EU rules apply to all ex-EU flights, whether or not it is an EU airline?
Note - at this point, the aspect of potentially cheaper alternate flight no longer apaplies.
My understanding is that as the schedule change is signifcant (3+ hours), EU rules say I am entitled to a refund (as one option). Not compensation,
I called AA twice. Each time I was told that as the itinerary originates in US, EU rules don't apply.
Surely this is incorrect - the schedule change is for the ex-EU leg, and my understanding is that EU rules apply to all ex-EU flights, whether or not it is an EU airline?
Note - at this point, the aspect of potentially cheaper alternate flight no longer apaplies.
Last edited by Wexflyer; Jul 29, 2024 at 11:30 am
#25
Original Poster


Join Date: Mar 2004
Location: San Diego, CA
Programs: AA ex-EXP, 2MM (ex DL, ex TWA)
Posts: 1,450
No offense meant here, but on domestic flights a delay of 3 hours is a blip on the radar. It will generally get you nothing if you complain. The four hour rule is pretty clearly spelled out. So while you may not care about the rules, that is what you agree to when you buy your ticket - caveat emptor.
This thread can go around and around about what the OP can get, will get, or should get. But I agree, the only way to know for sure is to call and politely ask.
This thread can go around and around about what the OP can get, will get, or should get. But I agree, the only way to know for sure is to call and politely ask.
#26
Original Poster


Join Date: Mar 2004
Location: San Diego, CA
Programs: AA ex-EXP, 2MM (ex DL, ex TWA)
Posts: 1,450
#27
Original Poster


Join Date: Mar 2004
Location: San Diego, CA
Programs: AA ex-EXP, 2MM (ex DL, ex TWA)
Posts: 1,450
Agreed. But lets also not ignore the fact that OP is not actually in a situation where he/she did have a scheduled meeting/wedding/funeral that his attendance is mandatary, and this schedule change in turning OPs world upside down. OP is trying to get the 4 hour rule bent to save some money on a cheaper fare. The but what if game can be easily overturned by simply pointing to the 4 hour rule.
That being said. Hopefully it works out for the OP.
That being said. Hopefully it works out for the OP.
#28
FlyerTalk Evangelist


Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,614
Isn't there an earlier connecting flight out of DFW or, for that matter, a later flight out of DUB? A six hour connection in DFW to go to SAN seems extreme. Surely, there are a number of flights throughout the day from DFW to SAN. Just do your research and ask for a better connection. Since it was an AA schedule change, they will change your flights to a better connection if available.
#29



Join Date: Jul 2008
Location: PHL
Programs: AA EXP
Posts: 978
So although it would be very difficult to make the rescheduled flight, you still definitely would rebook it at a lower price?

