Originally Posted by
moondog
He is free to present his case to the airline in whatever manner he sees fit
No judgement meant, but reading between the lines…. “Lie.” 🙂
The low cost of Basic Economy comes with stringent rules. IMHO, any agent would be in their right to say “Sorry, based on the fare you purchased, you are not entitled to a refund.” Hopefully for the OP, it will not come down to this. This is exactly why I never purchase Basic Economy tickets.