tfizzle

I'm EXP and my wife has no status.

Flying last week, at 5:20am. First class checked in full so I took my seat next to my wife. Just before doors closing a mouthy person in first got booted from the plane. they asked me if I wanted the seat and I took it, thinking it was a nominal upgrade.

They didn't say they would split our record so I took it. Had I known the record was split, I wouldn't have done it because of later flight ugprades.

but upon arrival they did split the record and now upon our return I have been upgraded 100hrs out and both of would have likely got upgraded.

any way to get her back on my status?

Thanks

_kurt

Record always has to be split when one passenger is upgraded separately from others. Talk to the gate agent when you arrive at the airport for your return.

JJeffrey

But if you're already within 100 hrs I would call AA ASAP to make sure her upgrade is requested now based on OP's status.

FAA1996

She can still inherit your status for upgrade purposes without being in the same PNR, just have to fond a competent agent to do this.

swgsword

Twitter team has always been very consistent for me in successfully linking separate PNRs for the purpose of companion upgrades. They should get it taken care of with one message.

tfizzle

THank you all. I called AA and got twitter to help. Also she is now indeed on the upgrade list, but likley not with my status because I have cleared already 3 days out.

USFlyerUS

She's there with your status, but the upgrade inventory is likely gone at the moment.

tfizzle

She made it all the way to 3rd on the list. but no upgrade. we traded seats which was okay with the FA.

Next time, I'll think twice about an upgrade at 5am flight knowing that if it splits the record it will be problematic.

Flew through DFW today. What a nightmare-spring break.
TF

dc10forlife

I had a similar issue with a recent upgrade on PHX-LIH, except that mine happened at the gate upon boarding the flight. When asked if I wanted the upgrade, I immediately said "yes." I asked if the record would be split, and I was surprised that the answer from the gate agent was "no." She manually entered my boarding pass, so I went through the gate without having to scan it. We took off, and I checked my reservation, and sure enough the record had not been split. I took the time to check a few other reservations on my AA app and look for award space for another trip, when I noticed that my entire booking had disappeared. That was just before we lost internet heading out towards the Pacific and away from the coast. My assumption was that my boarding pass had not been scanned or otherwise entered, and my booking had been cancelled. My thought immediately turned to the hassle I would face in getting my return ticket reinstated.

Long story short, that upon arrival, I checked my app again, and it turns out my record had been split. The split reservation reappeared on my app. So even if the gate agent or anyone else tells you a split will not happen, don't count on it. BTW even if they had said yes, I would have taken the upgrade anyway. I just wanted to be prepared to re-link the reservation later for the return trip.

_kurt

D0. She was desperate to get the flight out on time so she boarded you and then processed the upgrade after the door closed. Just a guess.

platbrownguy

It won't necessarily be problematic though. The record split is mandatory but just send a DM to AA from your upgraded seat having them add your now-split +1 as your companion for your future flights.