Two AA customer-facing IT questions
Oct 29, 2023, 8:13 pm
#1
Original Poster
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
Two AA customer-facing IT questions
1) The AA ticket agent kiosks appear to no longer allow authentication with AAdvantage number. I have tried this at MCI, MIA and SJU and with two different accounts (valid in all cases for the departure city and day-of-departure).The kiosks do function correctly with the Locator Code. Why has the AAdvantage method been deactivated? For that matter, why was the ability to print a ticket (price) receipt disabled four years ago?
2) The "receipt" that is printable online (from the AA website) is not always the "perfected" version. The single-page receipt showing in a large text box: the full itinerary, ticket number, ticketing class (including fare basis -- often useful) AND price breakout is only sometimes available. I cannot discern any rhyme nor reason why some tickets are "eligible" for the single-page synopsis and others just render a 4- or 5-page spiel of whatever the website is showing, often missing important data like ticket number. NB -- I greatly prefer the single-page summary LOL. Why the crapshoot?
2) The "receipt" that is printable online (from the AA website) is not always the "perfected" version. The single-page receipt showing in a large text box: the full itinerary, ticket number, ticketing class (including fare basis -- often useful) AND price breakout is only sometimes available. I cannot discern any rhyme nor reason why some tickets are "eligible" for the single-page synopsis and others just render a 4- or 5-page spiel of whatever the website is showing, often missing important data like ticket number. NB -- I greatly prefer the single-page summary LOL. Why the crapshoot?
Oct 30, 2023, 1:18 pm
#3
Original Poster
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
...
2) The "receipt" that is printable online (from the AA website) is not always the "perfected" version. The single-page receipt showing in a large text box: the full itinerary, ticket number, ticketing class (including fare basis -- often useful) AND price breakout is only sometimes available. I cannot discern any rhyme nor reason why some tickets are "eligible" for the single-page synopsis and others just render a 4- or 5-page spiel of whatever the website is showing, often missing important data like ticket number. NB -- I greatly prefer the single-page summary LOL. Why the crapshoot?
2) The "receipt" that is printable online (from the AA website) is not always the "perfected" version. The single-page receipt showing in a large text box: the full itinerary, ticket number, ticketing class (including fare basis -- often useful) AND price breakout is only sometimes available. I cannot discern any rhyme nor reason why some tickets are "eligible" for the single-page synopsis and others just render a 4- or 5-page spiel of whatever the website is showing, often missing important data like ticket number. NB -- I greatly prefer the single-page summary LOL. Why the crapshoot?
Frustrating!
Oct 30, 2023, 1:47 pm
#4
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,212
Unless something changed in the last few weeks, I’m still using my AAdvantage number at the kiosks. When did this functionality stop working?
Oct 30, 2023, 1:50 pm
#5
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,072
1) The AA ticket agent kiosks appear to no longer allow authentication with AAdvantage number. I have tried this at MCI, MIA and SJU and with two different accounts (valid in all cases for the departure city and day-of-departure).The kiosks do function correctly with the Locator Code. Why has the AAdvantage method been deactivated? For that matter, why was the ability to print a ticket (price) receipt disabled four years ago?
Oct 30, 2023, 3:38 pm
#7
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Oct 30, 2023, 4:01 pm
#8
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,115
It was useful security when my phone battery is about to die as I generally arrive at the airport between T-45 and T-30, so the kiosks were rendered useless to me when the checkin cutoff was moved earlier.
Although with carrying a power bank and most TSA checkpoints requiring only ID now - it'd take a really unfortunate aligning of the stars to miss a flight because I couldn't get a boarding pass quickly enough.
Although with carrying a power bank and most TSA checkpoints requiring only ID now - it'd take a really unfortunate aligning of the stars to miss a flight because I couldn't get a boarding pass quickly enough.
Oct 31, 2023, 1:52 pm
#9
Original Poster
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
The kiosks wouldn't let me authenticate with my AAdvantage number (but all 3 times let me with the six-letter Locator Code). Also wouldn't authenticate my travel companion in SJU -- same locator. The first flight MCI-MIA I was solo.
Oct 31, 2023, 2:07 pm
#10
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,212
I have had this problem last three airports -- 10/23 MCI (flying to MIA), then 10/26 MIA (flying to SJU), then 10/29 SJU (returning to MIA).
The kiosks wouldn't let me authenticate with my AAdvantage number (but all 3 times let me with the six-letter Locator Code). Also wouldn't authenticate my travel companion in SJU -- same locator. The first flight MCI-MIA I was solo.
The kiosks wouldn't let me authenticate with my AAdvantage number (but all 3 times let me with the six-letter Locator Code). Also wouldn't authenticate my travel companion in SJU -- same locator. The first flight MCI-MIA I was solo.