Seat map preview broken on website and app
Sep 25, 2023 | 11:58 am
#1
Original Poster
Join Date: Nov 2005
Location: USA
Programs: AA-EXP; UA-Silver; Bonvoy-Titanium
Posts: 506
Seat map preview broken on website and app
It looks like on both aa.com and the American mobile app the seat map shows all Y seats full - looks like a bug on AA. It has been the case for at least a couple of days now. Hopefully they are aware and fixing.
Current workarounds are to follow through on the booking or use ExpertFlyer to see the real seat map.
Maybe AA is pushing F so hard now that you can only see seats available on there?
haha
Current workarounds are to follow through on the booking or use ExpertFlyer to see the real seat map.
Maybe AA is pushing F so hard now that you can only see seats available on there?
haha
Sep 25, 2023 | 1:45 pm
#3
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage Plat Pro, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 2,000
I've noticed this off and on for about 3 weeks actually. It's not consistent either. Sometimes I click and all the Y seats are sold, then 10 minutes later, I exit out and redo the search and the results show correctly.
And within a given search, the issue is usually for just some of the flights (not all of them)
And within a given search, the issue is usually for just some of the flights (not all of them)
Sep 25, 2023 | 7:40 pm
#5
Join Date: Mar 2003
Location: TX
Posts: 116
Glad it isn't just me. I've see it on the desktop, the tablet, and the phone app, for about a week. It works in the app for flights where I have reservations (the change seats button). I can always see FC everywhere but econ looks sold out. I haven't looked for a flight with prem econ.
Sep 26, 2023 | 2:04 pm
#8
Join Date: Dec 2007
Location: Utqiagvik (Barrow) Alaska and Ann Arbor, Michigan
Programs: Charter Member Delta Diamond Medallion, Lifetime AA Platinum, IHG Diamond, Hilton & Marriott Gold
Posts: 672
When you book a flight, sometimes the seat map begins to work again. You can then cancel before payment.