Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Why is AA so restrictive when it comes to same-day changes?

Community
Wiki Posts
Search

Why is AA so restrictive when it comes to same-day changes?

Thread Tools
 
Search this Thread
 
Old Jun 22, 2023 | 7:29 pm
  #1  
Original Poster
All eyes on you!
 
Join Date: Jan 2021
Posts: 99
Unhappy Why is AA so restrictive when it comes to same-day changes?

Other airlines, such as BA, will happily accommodate you in an earlier flight, free of charge. They do this for both national and international flights.

AA, on the other hand, charges a fee for confirmed change, and only offer this 'service' in a sub-set of their flights. They do have a lot of restrictions too: https://www.aa.com/i18n/plan-travel/...day-travel.jsp

Is this related to old IT systems, or just another Customer Service Oriented (TM) attitude?
Crastonts is offline  
Old Jun 22, 2023 | 7:39 pm
  #2  
All eyes on you!
15 Years on Site
 
Join Date: Aug 2007
Posts: 657
BA has fuel surcharges and charges for picking a seat in J. AA has its pluses and minuses. At least you no longer pay a $175 change fee anymore, only the price difference. The answer to your question, AA charges to generate revenue.
dw likes this.
bgasser is offline  
Old Jun 22, 2023 | 7:50 pm
  #3  
FlyerTalk Evangelist
10 Countries Visited
Community Builder
All eyes on you!
20 Years on Site
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 35,044
Originally Posted by Crastonts
Other airlines, such as BA, will happily accommodate you in an earlier flight, free of charge. They do this for both national and international flights.
Since when?

I had an Avios RFS ticket a few years back for LHR-BUD (evening flight) following a cruise that ended in Southampton. Not only did the BA agent not permit me to take the earlier flight; she wouldn't even let me check my luggage in so far in advance of departure time. When I asked another BA agent if there were any food service options landside, she took pity on me, and at least let me check my bag so that I could go airside and access a Priority Pass lounge.

Last edited by guv1976; Jun 22, 2023 at 8:25 pm
guv1976 is offline  
Old Jun 22, 2023 | 7:52 pm
  #4  
VFR
All eyes on you!
5 Years on Site
 
Join Date: Aug 2016
Location: BOS
Programs: B6 M1, DL GM, UA PS
Posts: 2,166
It's to try to get you to pay for a more expensive flight upfront. The inventory restriction is theoretically so that people only change to seats that might go unsold.

You can pay the fare difference to change to the flight you want.
VFR is offline  
Old Jun 22, 2023 | 8:00 pm
  #5  
Original Poster
All eyes on you!
 
Join Date: Jan 2021
Posts: 99
Not sure since when, and, to be honest, I could not find this 'codified' in any of BA's webpages. I can only speak from personal experience.

Needless to say, carriers exist to make a profit. But I do consider that AA to be an outlier in this respect...
Crastonts is offline  
Old Jun 22, 2023 | 8:05 pm
  #6  
A FlyerTalk Posting Legend
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Jan 2002
Posts: 46,142
BA will accomodate free of charge for same day changes on flights with Club Euriope + Economy as long as the fare that allows for baggage and same day change is permitted - on the HBO fares it will not

On other flights, it will allow changes as per fare rules only

AA will allow you to make free change changes as per fare rules - many of its fares allow for changes free of charge

I'm not sure how AA's confirmed flight change and syandby are restrictive - it allows change to an earlier flight on the same route as existing - CFC allows you to confirm before even heading to rhe airport

Extending to another carrirer - Qantas, for example, on its domestic fares, discount fares allow changes at $100 until day before travvel, but no changes at all on the day - arrive early and enjoy the airport longer - arrive late and buy a new ticket

Last edited by Dave Noble; Jun 22, 2023 at 8:15 pm
Dave Noble is offline  
Old Jun 22, 2023 | 8:22 pm
  #7  
All eyes on you!
25 Years on Site
 
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,944
Originally Posted by Dave Noble
I'm not sure how AA's confirmed flight change and syandby are restrictive - it allows change to an earlier flight on the same route as existing - CFC allows you to confirm before even heading to rhe airport
I believe that AA is much more restrictive than their biggest competitors UA or DL, especially if you are elite. The other two allow you to change routing as long as it's the same origin and destination. UA even lets you change from a connection to a nonstop, DL has it free for DL gold (AA PLT equivalent), and UA has it free for all Premier members.

Even overlooking the inability to switch to a nonstop, it's often best to change hubs like BOS-PHL-MSY to BOS-CLT-MSY or v.v. because the earlier flights through a different hub is better timed than the earlier flights through the hub you were in, or there's better weather/operations that day in a different hub.
lowfareair is offline  
Old Jun 22, 2023 | 8:24 pm
  #8  
FlyerTalk Evangelist
30 Nights
1M
50 Countries Visited
10 Years on Site
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,297
The biggest issue with the SDFC and CFC limitation is with IROPS. Before AA limited the change, you could proactively avoid the problem that you know is coming.

Since AA flat out lies about their delays (ON TIME departing in 20 minutes - at an outstation when the inbound aircraft, 3.5 hours away and still at the gate there), you're stuck waiting at the mercy of AA's BS to make a change; many times too late. Previously, if I saw issues at DFW or knew my inbound was horribly late, I'd hop onto another routing long before AA would tell us we could/should.
Antarius is online now  
Old Jun 23, 2023 | 12:00 am
  #9  
FlyerTalk Evangelist
10 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,982
Originally Posted by Crastonts
Other airlines, such as BA, will happily accommodate you in an earlier flight, free of charge. They do this for both national and international flights.

AA, on the other hand, charges a fee for confirmed change, and only offer this 'service' in a sub-set of their flights. They do have a lot of restrictions too: https://www.aa.com/i18n/plan-travel/...day-travel.jsp

Is this related to old IT systems, or just another Customer Service Oriented (TM) attitude?
BA will only permit a same day change on long haul flights if (a) the fare rules permit it; (b) there are irrops and allowing changes would help them out in some way.

Its restricted to certain simple point to point short haul cash only with no connections bookings and no changes in airport are allowed so if you wanted to change a LHR arrival into LGW or LCY you have to pay.

The only time they changed a long haul booking for me was when there was a lengthening delay on my original flight so moving me helped them out,
UKtravelbear is offline  
Old Jun 23, 2023 | 3:43 am
  #10  
All eyes on you!
20 Years on Site
 
Join Date: May 2002
Location: Arizona
Posts: 5,900
What am I missing? I thought any AA elite status allows same day changes either confirmed or same day standby. And anyone can get elite status easily now on AA.
skylady likes this.
Centurion is offline  
Old Jun 23, 2023 | 3:46 am
  #11  
A FlyerTalk Posting Legend
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Jan 2002
Posts: 46,142
Originally Posted by Centurion
What am I missing? I thought any AA elite status allows same day changes either confirmed or same day standby. And anyone can get elite status easily now on AA.
Anyone can get status on any airline very easily - it is a minority of people that do hold status though
Dave Noble is offline  
Old Jun 23, 2023 | 7:15 am
  #12  
FlyerTalk Evangelist
30 Nights
1M
50 Countries Visited
10 Years on Site
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,297
Originally Posted by Centurion
What am I missing? I thought any AA elite status allows same day changes either confirmed or same day standby. And anyone can get elite status easily now on AA.
AA SDFC/CFC allow for same routing/connection points only
futuramadramallama likes this.
Antarius is online now  
Old Jun 23, 2023 | 7:16 am
  #13  
30 Nights
40 Countries Visited
2M
50 Countries Visited
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.9MM.. Hilton Diamond, IHG ambassador, other hotel programmes got status
Posts: 3,454
Originally Posted by Crastonts
Other airlines, such as BA, will happily accommodate you in an earlier flight, free of charge. They do this for both national and international flights.

AA, on the other hand, charges a fee for confirmed change, and only offer this 'service' in a sub-set of their flights. They do have a lot of restrictions too: https://www.aa.com/i18n/plan-travel/...day-travel.jsp

Is this related to old IT systems, or just another Customer Service Oriented (TM) attitude?

maybe I am buying the wrong ticket.. I have never had BA allow me a standby on any flight other then the I am booked on
fotographer is offline  
Old Jun 23, 2023 | 7:25 am
  #14  
 
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
At the very least I would like to see co-terminals included in SDFC. It's annoying that they won't allow different connecting cities, but I do kind of understand why (just way too flexible; I'd book the lowest-cost flight every time and then would just wing it on departure day). But why not let me change to LGA or BUR if I'm flying out of JFK or LAX?
nineworldseries is offline  
Old Jun 23, 2023 | 10:16 am
  #15  
10 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,882
Originally Posted by nineworldseries
At the very least I would like to see co-terminals included in SDFC. It's annoying that they won't allow different connecting cities, but I do kind of understand why (just way too flexible; I'd book the lowest-cost flight every time and then would just wing it on departure day). But why not let me change to LGA or BUR if I'm flying out of JFK or LAX?
Possibly for the same reason as connecting cities.
USFlyerUS is online now  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.