Why is AA so restrictive when it comes to same-day changes?
#17
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,683
See:
https://www.flyertalk.com/forum/brit...tickets-9.html
#18




Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,143
BA will accomodate free of charge for same day changes on flights with Club Euriope + Economy as long as the fare that allows for baggage and same day change is permitted - on the HBO fares it will not
On other flights, it will allow changes as per fare rules only
AA will allow you to make free change changes as per fare rules - many of its fares allow for changes free of charge
I'm not sure how AA's confirmed flight change and syandby are restrictive - it allows change to an earlier flight on the same route as existing - CFC allows you to confirm before even heading to rhe airport
Extending to another carrirer - Qantas, for example, on its domestic fares, discount fares allow changes at $100 until day before travvel, but no changes at all on the day - arrive early and enjoy the airport longer - arrive late and buy a new ticket
On other flights, it will allow changes as per fare rules only
AA will allow you to make free change changes as per fare rules - many of its fares allow for changes free of charge
I'm not sure how AA's confirmed flight change and syandby are restrictive - it allows change to an earlier flight on the same route as existing - CFC allows you to confirm before even heading to rhe airport
Extending to another carrirer - Qantas, for example, on its domestic fares, discount fares allow changes at $100 until day before travvel, but no changes at all on the day - arrive early and enjoy the airport longer - arrive late and buy a new ticket
I have also never been able to get onto a BA waitlist - last time I tried was LHR-MIA where (it was BA ticket stock) I was booked onto a later BA flight in J after the AA flight where I was in confirmed F (actually confirmed F - after the previous' day BA A fare flight was cancelled) was also cancelled. Asked in the Concorde room if I can get on a standby list for the earlier BA flight preferably in F but also J - and was told that's not possible.
On the other side I never had a problem getting on a waitlist on AA and quite frequently got the Admiral's club people to allow me to change routing to get somewhere earlier.
Last edited by flying_geek; Jun 23, 2023 at 11:28 am
#19




Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,143
At the very least I would like to see co-terminals included in SDFC. It's annoying that they won't allow different connecting cities, but I do kind of understand why (just way too flexible; I'd book the lowest-cost flight every time and then would just wing it on departure day). But why not let me change to LGA or BUR if I'm flying out of JFK or LAX?
#20



Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 6,552
#21


Join Date: Sep 2017
Location: Detroit, MI
Programs: Delta, JetBlue, Marriott
Posts: 157
I think the SDC fee is counterproductive. Once a flight departs with an empty seat, that seat is gone. You let someone take an earlier flight, that plane now leaves full AND you opened up a seat for a later flight. With the way operations are these days, having that seat available can save way more than the $50 or whatever amount they charge for a SDC.
Just my two cents.
Just my two cents.
#22
FlyerTalk Evangelist




Join Date: Apr 2001
Location: NYC
Posts: 27,887
I think the SDC fee is counterproductive. Once a flight departs with an empty seat, that seat is gone. You let someone take an earlier flight, that plane now leaves full AND you opened up a seat for a later flight. With the way operations are these days, having that seat available can save way more than the $50 or whatever amount they charge for a SDC.
Just my two cents.
Just my two cents.
#23
FlyerTalk Evangelist




Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,295
Without the fee people would be more likely to book the cheaper flight that departs at an odd hour and then try to SDC to a more desirable one. That causes revenue leakage, probably more than the scenario you outline. If anything, standby could be free, but SDC as much 24 hours in advance is too generous (for non-elites!).
Given the high load factors across the industry and UA and DL allow this AND manage to get yield premiums over AA, I'm not convinced that this is that big of an issue.
#24


Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Silver, Hertz Five Star
Posts: 7,493
It's all explained here. Anyone can do a confirmed change or standby via the app but there are some limitations...
- There is a fee between $75 and $150 for confirmed changes, unless you are in a premium cabin or are OWE. That's a pure revenue grab and AA does it because they can.
- There are a limited number of seats available for confirmed changes. The exact algorithm is murky, and the app and the website sometimes give you different availability. No idea what's behind this. You just have to embrace the mystery.
- If you've been upgraded to domestic first class you can then do a confirmed change into first class on any other eligible flight that day.
- Anyone can stand by for an earlier flight. Only elites can stand by for a later flight. One assumes this is because non-elites are less likely to clear the standby list and would risk being stuck. AA is just avoiding a potential customer service headache here.
- No changes to origin or destination or connection point. This is an IT limitation and lets AA make the change without a ticket reissue. DL and other airlines have more flexible systems.
#25




Join Date: Oct 2019
Programs: Flying Blue, Hilton Honors, Amtrak Guest Rewards
Posts: 3,647
It's interesting to contrast those with, e.g., DL. Fee is a uniform $75, waived for Gold (Platinum equivalent) and up, as well as on refundable fares. Main Cabin fares require availability in the same Main Cabin fare class; paid Comfort+ (MCE equivalent) gets last seat availability in Main/C+. PE/F/J fares get last seat availability in booked cabin or lower. Paid or complimentary upgrades do not transfer (this acts as a subtle disincentive for elites to SDC, except perhaps to later flights). Can change connecting points, but can't change connecting to nonstop (I forget if the reverse is allowed). Coterminals (e.g. JFK/LGA/EWR, DCA/IAD/BWI, ORD/MDW, etc.) aren't allowed by rule, but the rule is customarily ignored for Diamonds.
AA upgrades transferring is a substantially more liberal rule than DL's, but special inventory would be substantially more restrictive.
AA upgrades transferring is a substantially more liberal rule than DL's, but special inventory would be substantially more restrictive.
#26
FlyerTalk Evangelist




Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,977
It's interesting to contrast those with, e.g., DL. Fee is a uniform $75, waived for Gold (Platinum equivalent) and up, as well as on refundable fares. Main Cabin fares require availability in the same Main Cabin fare class; paid Comfort+ (MCE equivalent) gets last seat availability in Main/C+. PE/F/J fares get last seat availability in booked cabin or lower. Paid or complimentary upgrades do not transfer (this acts as a subtle disincentive for elites to SDC, except perhaps to later flights). Can change connecting points, but can't change connecting to nonstop (I forget if the reverse is allowed). Coterminals (e.g. JFK/LGA/EWR, DCA/IAD/BWI, ORD/MDW, etc.) aren't allowed by rule, but the rule is customarily ignored for Diamonds.
AA upgrades transferring is a substantially more liberal rule than DL's, but special inventory would be substantially more restrictive.
AA upgrades transferring is a substantially more liberal rule than DL's, but special inventory would be substantially more restrictive.
Last edited by xliioper; Jun 23, 2023 at 8:35 pm
#27




Join Date: Dec 2002
Location: Bloomfield, MI, USA
Programs: DL Gold
Posts: 703
A problem with airlines since time immemorial. Once, a long time ago, I was flying DTW-PHL on NW at Christmas to visit my parents. The inbound flight was fogged in at MSP, so I called my parents to say don't leave for the airport until I call and say I have an ETD. Once the plane arrived and was almost ready to board, I called back and my dad said, "Your mom and Dee (my sister) left three hours ago because the girl on the phone said you had left Detroit." This at a time when the plane hadn't even left MSP yet.
#28
A FlyerTalk Posting Legend




Join Date: Jan 2002
Posts: 46,140
Having decent information meant that I could wait in the lounge for another 25 minutes before heading to the gate
#29
A FlyerTalk Posting Legend




Join Date: Jan 2002
Posts: 46,140
And I assume my fares just never met that criteria - I have never been able to get on an earlier BA flight where it wasn't a full fare one segment flight. I haven't asked in a while - but I would quite frequently fly things like MIA-LHR-XXX - often I fares or mid tier economy fares - and I would go (no checked bags) to a gate with an earlier departure and was always told I have to fly as ticketed.
Originally Posted by flying_geek
I have also never been able to get onto a BA waitlist - last time I tried was LHR-MIA where (it was BA ticket stock) I was booked onto a later BA flight in J after the AA flight where I was in confirmed F (actually confirmed F - after the previous' day BA A fare flight was cancelled) was also cancelled. Asked in the Concorde room if I can get on a standby list for the earlier BA flight preferably in F but also J - and was told that's not possible.
#30
A FlyerTalk Posting Legend




Join Date: Jan 2002
Posts: 46,140
It is easy to do - they just need to take flights. Book an expensive ticket and can get status - it isn't difficult; few people would throw money away to get a pretty card though

