Originally Posted by
Crastonts
Other airlines, such as BA, will happily accommodate you in an earlier flight, free of charge. They do this for both national and international flights.
AA, on the other hand, charges a fee for confirmed change, and only offer this 'service' in a sub-set of their flights. They do have a lot of restrictions too:
https://www.aa.com/i18n/plan-travel/...day-travel.jsp
Is this related to old IT systems, or just another Customer Service Oriented (TM) attitude?
BA will only permit a same day change on long haul flights if (a) the fare rules permit it; (b) there are irrops and allowing changes would help them out in some way.
It’s restricted to certain simple point to point short haul cash only with no connections bookings and no changes in airport are allowed so if you wanted to change a LHR arrival into LGW or LCY you have to pay.
The only time they changed a long haul booking for me was when there was a lengthening delay on my original flight so moving me helped them out,