Hold time record?
Apr 20, 2023 | 2:27 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,906
Of course it's your choice to wait on hold instead of taking the callback for some reason.
Apr 20, 2023 | 3:17 pm
#5
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 1,074
3 hours is a rookie time if we're talking about records. There have been people who've requested a call back (albeit during IRROPS) and it's taken 24 hours or more.
Apr 20, 2023 | 3:42 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,322
I've had 4+ hours before, during the '21/'22 holiday season meltdown, but I just used the callback feature.
Apr 20, 2023 | 4:50 pm
#9
Join Date: Jul 2006
Location: DCA
Programs: Gold all around (UA, Hilton, Marriott)
Posts: 1,406
Apr 20, 2023 | 5:50 pm
#10
Join Date: Oct 2016
Posts: 269
Not AA, but the day trump announced the Covid Travel Ban I was about to leave on a trip to Greece. I was on hold with Delta for over 9 hours, and then said .... it and took an Uber to LGA (even though I was not flying out of LGA it was just the closest airport) and their ticketing desk gave me a direct line for support that rang straight through.
Apr 20, 2023 | 6:15 pm
#11
Join Date: Sep 2019
Location: ORD
Programs: United Airlines Silver, Hilton Diamond, Marriott Gold
Posts: 640
Not AA, but the day trump announced the Covid Travel Ban I was about to leave on a trip to Greece. I was on hold with Delta for over 9 hours, and then said .... it and took an Uber to LGA (even though I was not flying out of LGA it was just the closest airport) and their ticketing desk gave me a direct line for support that rang straight through.
Apr 20, 2023 | 8:01 pm
#12
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Gold, Hertz Five Star
Posts: 7,501
I've been quoted callback times of at least three hours. However, late this morning I was stuck trying to apply a flight credit to a booking I was in the middle of online. I called and was put right through. In fact the last several times I have called I had minimal hold times. I was beginning to think the worst may be behind us. This afternoon and evening is a mess of thunderstorms on a line running from SAT through AUS and DFW, so not surprised hold times spiked.