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Old Apr 20, 2023 | 5:50 pm
  #10  
kbooks66
5 Years on Site
 
Join Date: Oct 2016
Posts: 269
Originally Posted by kicking_cans
Curious what the record is amount of time AA puts you on hold. Currently at 90 minutes, and still waiting to book a reward trip on a partner airline.

I'm guessing 3 hours is the record.....
Not AA, but the day trump announced the Covid Travel Ban I was about to leave on a trip to Greece. I was on hold with Delta for over 9 hours, and then said .... it and took an Uber to LGA (even though I was not flying out of LGA it was just the closest airport) and their ticketing desk gave me a direct line for support that rang straight through.
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