Difficulty Getting an AA Refund
Jan 12, 2023 | 12:42 pm
#31
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 34,990
Lot's of good info, but of course since I booked with AAdvatage miles my miles were immediately reinstated and the MCE fee should have been refunded. BTW, the security fees were refunded. I should not have had to through this ordeal to find out how to get what I was owed. No human person was available who could fix it.
https://www.aa.com/i18n/fragments/me...SeatsTerms.jsp
(Note the last sentence: "Keep in mind you need to submit separate refund requests for your flights, seats and other purchases.")
Jan 12, 2023 | 9:40 pm
#33
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,347
I learned 3 important things as a result of this experience:
1: American Airlines has no real customer relations dept. They just let their computers send out sincere apologies without addressing the issues. See attached message I got after filing a complaint.
2: I can always count on members on FlyerTalk Forums to assist. I did locate the needed transaction numbers on my credit card statement and successfully used the online refund request. Today I received emails notifying me my refunds were being processed. Apparently I will never get an explanation why they held my money. They were not holding it as a credit, because I have since booked flights.
3: Probably the most important thing I learned is the definition of KLUDGE. It is a haphazard or makeshift solution to a problem and especially to a computer or programming problem. :-)
1: American Airlines has no real customer relations dept. They just let their computers send out sincere apologies without addressing the issues. See attached message I got after filing a complaint.
2: I can always count on members on FlyerTalk Forums to assist. I did locate the needed transaction numbers on my credit card statement and successfully used the online refund request. Today I received emails notifying me my refunds were being processed. Apparently I will never get an explanation why they held my money. They were not holding it as a credit, because I have since booked flights.
3: Probably the most important thing I learned is the definition of KLUDGE. It is a haphazard or makeshift solution to a problem and especially to a computer or programming problem. :-)
