Originally Posted by dls25

I've never seen or heard of DL putting someone another carrier, ever.
Even if your flight is delayed 28 hours.
AA is definitely above DL with interlining.

Originally Posted by writerguyfl

American has software that lets the canceled passenger select a different flight without speaking to a person. That option along with the fact that AA has a much larger fleet means non-status passengers will have far more options on American when compared to Spirit (at least). That's an IRROPs benefit, as far as I'm concerned.

One of the contributing factors to Spirit's recent/ongoing meltdown is that they were too cheap to invest in that sort of software. The only option for canceled Spirit passengers is to wait (in person or on the phone) to talk to a human in order to get rebooked. That model isn't horrible if you only have a couple canceled flights daily. However, when you have hundreds of cancelations compounded daily, it becomes a nightmare for everyone.

I looked but wasn't able to determine if Allegiant or Frontier use auto-rebooking or customer-rebooking software. Therefore, they might be better than Spirit.

Originally Posted by andryas

This may not be true. I was on a cancelled Spirit flight last Saturday, and was able to rebook online on spirit.com (to another city, free of charge)

Originally Posted by NWplatinum

Why does AA staff have to be so nasty? I get it they’re under a lot of stress. But couldn’t this just easily have been solved had the agent moved the ticket over to Delta?

Originally Posted by Sinead2000

Hello,
My husband and I were supposed to fly from SRQ-DFW-LAS on July 31. We checked in at the airport and checked one bag ($30US). About an hour later, AA cancelled the flight, citing "no crew". Without consultation they booked me on a flight the next day. I told the desk that I did not agree to the change and requested either a) she put us on a later same day flight, or b) issue a refund, or c) put us on another carrier (i.e. Delta or Southwest who had same day flights to LAS). The woman at the desk told me the only way to get to get to LAS was to purchase another flight from another carrier.

Needing to get to LAS that day, I went to the Delta counter. When I explained the situation, the Delta agent told me to tell AA to "send the ticket over" or something to that effect. I told this to the AA agent, who told me my ticket was nonrefundable and that she wouldn't do that because I wasn't a first class passenger. Long story short...she was very rude (so much so in fact, that another AA agent came out from behind the desk later to apologize to me for her colleague's conduct). We retrieved our bag and purchased tickets on Delta.

We are out the value of our ticket, the $30US fee for the checked bag, and one of our seat selections. For some reason, AA refunded one of the seat selection fees.

If you've read this far...thank you! I know that to phone AA, I will be on hold for a very long time, so I am wondering if someone can give me some advice as to what my options are. I cannot believe that my only option was to accept another flight on a completely different day. Any assistance you can provide is greatly appreciated (btw- I booked the ticket through Expedia.)

Thanks very much in advance,

Sinead

Originally Posted by dls25

I've had AA and UA rebook me on other carriers but not DL. They would rather delay your flight 28 hours and give you pizza than rebook on a competing carrier.