AA cancelled my flight just a few hours before flight...
Aug 7, 2021, 6:32 pm
#46
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
UA has put me on DL when my JAX_ORD UA flight cancelled due to MX.
Aug 7, 2021, 7:27 pm
#47
Join Date: Jul 2011
Location: Sarasota, FL (SRQ)
Programs: WN A-List, AA EXP, Hyatt Top Tier (definitely NOT a Globalist), National Exec Elite
Posts: 491
While very sympathetic to OP’s plight, especially as it occurred at my home airport, i still struggle to understand what value at all that OTA’s like Expedia bring to the table.
My company employs 3rd party OTAs who, while friendly and available 24/7, are likewise 100% useless in these situations.
Lots of travel “lessons learned”out there for the taking this week. I hope OP gets a satisfying resolution.
My company employs 3rd party OTAs who, while friendly and available 24/7, are likewise 100% useless in these situations.
Lots of travel “lessons learned”out there for the taking this week. I hope OP gets a satisfying resolution.
Aug 7, 2021, 7:32 pm
#48
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
While very sympathetic to OP’s plight, especially as it occurred at my home airport, i still struggle to understand what value at all that OTA’s like Expedia bring to the table.
My company employs 3rd party OTAs who, while friendly and available 24/7, are likewise 100% useless in these situations.
Lots of travel “lessons learned”out there for the taking this week. I hope OP gets a satisfying resolution.
My company employs 3rd party OTAs who, while friendly and available 24/7, are likewise 100% useless in these situations.
Lots of travel “lessons learned”out there for the taking this week. I hope OP gets a satisfying resolution.
In general though, I agree OTAs don’t offer much, particularly on simple, one airline domestic itineraries.
Aug 8, 2021, 12:25 am
#49
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,977
Aug 8, 2021, 3:28 am
#50
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,225
Aug 8, 2021, 6:11 am
#51
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,848
Yep, it was a while ago, but when Eyjafjallajökull erupted in 2010, Orbitz was -extremely- helpful in wholesale canceling and refunding my three airline itinerary for a four country trip hopping around Europe where I was to visit friends.
Aug 8, 2021, 6:42 am
#52
Join Date: Jan 2019
Location: New Jersey. USA
Programs: DL, BA, AA Plat Pro, MLIfe Gold, HH Gold, Hyatt Explorist, Marriott Gold, Wyndham Diamond
Posts: 110
I had a DL flight last September that was delayed. The delay was creating the chance of me missing a connection and was in violation if the MCT. I went to the Sky Club to find out what my options were. My delayed flight was the last flight out that night that would have gotten me to my destination the same day. SC agent offered to put me on a direct AA flight without me even suggesting another airline.
Aug 8, 2021, 6:50 am
#53
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Why does AA staff have to be so nasty? I get it they’re under a lot of stress. But couldn’t this just easily have been solved had the agent moved the ticket over to Delta?
Aug 8, 2021, 7:21 am
#54
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
Hello,
My husband and I were supposed to fly from SRQ-DFW-LAS on July 31. We checked in at the airport and checked one bag ($30US). About an hour later, AA cancelled the flight, citing "no crew". Without consultation they booked me on a flight the next day. I told the desk that I did not agree to the change and requested either a) she put us on a later same day flight, or b) issue a refund, or c) put us on another carrier (i.e. Delta or Southwest who had same day flights to LAS). The woman at the desk told me the only way to get to get to LAS was to purchase another flight from another carrier.
Needing to get to LAS that day, I went to the Delta counter. When I explained the situation, the Delta agent told me to tell AA to "send the ticket over" or something to that effect. I told this to the AA agent, who told me my ticket was nonrefundable and that she wouldn't do that because I wasn't a first class passenger. Long story short...she was very rude (so much so in fact, that another AA agent came out from behind the desk later to apologize to me for her colleague's conduct). We retrieved our bag and purchased tickets on Delta.
We are out the value of our ticket, the $30US fee for the checked bag, and one of our seat selections. For some reason, AA refunded one of the seat selection fees.
If you've read this far...thank you! I know that to phone AA, I will be on hold for a very long time, so I am wondering if someone can give me some advice as to what my options are. I cannot believe that my only option was to accept another flight on a completely different day. Any assistance you can provide is greatly appreciated (btw- I booked the ticket through Expedia.)
Thanks very much in advance,
Sinead
My husband and I were supposed to fly from SRQ-DFW-LAS on July 31. We checked in at the airport and checked one bag ($30US). About an hour later, AA cancelled the flight, citing "no crew". Without consultation they booked me on a flight the next day. I told the desk that I did not agree to the change and requested either a) she put us on a later same day flight, or b) issue a refund, or c) put us on another carrier (i.e. Delta or Southwest who had same day flights to LAS). The woman at the desk told me the only way to get to get to LAS was to purchase another flight from another carrier.
Needing to get to LAS that day, I went to the Delta counter. When I explained the situation, the Delta agent told me to tell AA to "send the ticket over" or something to that effect. I told this to the AA agent, who told me my ticket was nonrefundable and that she wouldn't do that because I wasn't a first class passenger. Long story short...she was very rude (so much so in fact, that another AA agent came out from behind the desk later to apologize to me for her colleague's conduct). We retrieved our bag and purchased tickets on Delta.
We are out the value of our ticket, the $30US fee for the checked bag, and one of our seat selections. For some reason, AA refunded one of the seat selection fees.
If you've read this far...thank you! I know that to phone AA, I will be on hold for a very long time, so I am wondering if someone can give me some advice as to what my options are. I cannot believe that my only option was to accept another flight on a completely different day. Any assistance you can provide is greatly appreciated (btw- I booked the ticket through Expedia.)
Thanks very much in advance,
Sinead
Aug 8, 2021, 7:46 am
#55
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Aug 8, 2021, 8:20 am
#56
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
DL is a no-go in general for AA interline. At one point it was an actual no-go. However they agreed to allow it in very limited circumstances. Basically a non-status AA passenger is unlikely to ever be rebooked onto DL. DL is good about booking onto UA if needed domestically. AA is a last resort option per the agreement between DL/AA.
WN/NK/etc aren't options as they have no agreements with any other carriers.
As for refund, once AA reissued ticket, Expedia lost control of it. Only AA can issue the refund. All fees (bag and seat) should also be refunded.
WN/NK/etc aren't options as they have no agreements with any other carriers.
As for refund, once AA reissued ticket, Expedia lost control of it. Only AA can issue the refund. All fees (bag and seat) should also be refunded.
Aug 8, 2021, 8:45 am
#57
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,297
Has not been my experience with Delta. When my Delta flights get delayed in Portland, the Skyclub agents will proactively protect and book flights on Alaska airlines for me, when asked.
Aug 8, 2021, 11:05 am
#58
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
I am one case, of course, but I was scheduled to fly PEK-DTW-YYZ in business class, but the PEK-DTW was canceled. DL offered a hotel and a flight the next day, but I asked for (and received) a flight from PEK-YYZ on AC.
There was another passenger in economy who overheard, asked, and was also put on the same flight. This is all 1.5 hours before the Dl departure and about 2 hours before the AC flight.
There was another passenger in economy who overheard, asked, and was also put on the same flight. This is all 1.5 hours before the Dl departure and about 2 hours before the AC flight.
Aug 8, 2021, 11:22 am
#59
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,816
Ive had 3 domestic irrops experiences in the past 5 or 6 years involving AA: IAD-SLC, GEG-DCA, and SEA-SAN. IAD-SLC I got re-routed on United; GEG-DCA wound up being a mixed AS/AA itinerary, and SEA-SAN became a mixed AA/UA itinerary.
Aug 8, 2021, 11:30 am
#60
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
I am one case, of course, but I was scheduled to fly PEK-DTW-YYZ in business class, but the PEK-DTW was canceled. DL offered a hotel and a flight the next day, but I asked for (and received) a flight from PEK-YYZ on AC.
There was another passenger in economy who overheard, asked, and was also put on the same flight. This is all 1.5 hours before the Dl departure and about 2 hours before the AC flight.
There was another passenger in economy who overheard, asked, and was also put on the same flight. This is all 1.5 hours before the Dl departure and about 2 hours before the AC flight.