AA 2889 MZT to Dallas Mechanical 2 Day delay
Aug 19, 2021, 2:11 pm
#1
Original Poster
Join Date: Dec 2017
Posts: 6
AA 2889 MZT to Dallas Mechanical 2 Day delay
My wife and I were on vacation to Mazatlan and were scheduled to return on August 14th with first class tickets. Upon attempting to take off, the captain saw an issue with one of the gauges. This caused him to come to an abrupt stop just before taking off. My wife and I both thought the same thing. We missed our connection. After a few hours and changing out a redundant part, we tried again. The problem was not fixed and we were sent to a hotel. The gate staff were not equipped to handle this as it took hours to get everyone back to the hotel. The following day we got back to the airport at 12:30pm and waited. The flight kept getting pushed back. At 4:30pm the monitor stopped advancing the time. Everyone was getting frustrated with little info. I found out later that the crew called in at 2:30pm to find that the part that was brought in was defective and they stayed at their hotel. Around 6:00pm we were sent back up to the lobby to go through the inefficient process of getting vouchers for hotel, food, and taxi. The next morning we are back at the airport and they are flying in a different plane. I get my boarding pass, but my wife and I get downgraded from first class to economy middle seats about three rows apart for the connecting flight DFW to AUS. An email show up and states that they are giving us each 15,000 miles due to the issue. Should I expect any compensation for the downgrade. We did not use rewards for this flight.
Aug 19, 2021, 2:29 pm
#2
Join Date: Jan 2011
Location: Philadelphia, PA
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I would write to AA and tell them they owe you financial compensation for the downgrade. Do you know what the difference in price was between first and coach when you bought the tickets? I wouldn't settle for anything less than that difference.
Aug 19, 2021, 2:35 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,028
Agreed. That 15K miles they threw at them should be a goodwill gesture on top of the assumed refund delta between Y and F.
Aug 19, 2021, 2:39 pm
#5
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Aug 20, 2021, 12:57 am
#6
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
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well in my case it was the opposite - flat out refused comp but refunded <$100 per ticket when they canceled our flt with seats in F and put us on 5 am flt in coach on B6 (alternative was day long delay missing school and work)
Your time is valuable, we understand that. We know, too, that there's nothing more frustrating than experiencing a cancelled flight. I'm sorry for the experience you described on your return flight with your family from .... I can certainly understand your frustration having a cancelled flight causing you to miss out on part of a day of your vacation while getting re-booked. I can also understand your annoyance at not being given the first class seat you had reserved. Of course it is a let down to travel in coach when you expect the higher class of service.
Naturally you are entitled to a refund for the difference in fare. I have referred all four of your tickets to our accounting department. They will review and process any applicable fare adjustment. Should you need to contact personnel in that department:
American Airlines Passenger Refunds
4000 E Sky Harbor Blvd.Phoenix, AZ 85034
You can also click this link https://www.aa.com/selfServiceRefund.../status/lookup and enter ticket number ...... Most refunds are processed within 10 business days from the day of the request (You will not be able to see the request on aa.com/refunds for a couple of days from today- since the request was just sent over).
It's not our approach to offer compensation for an issue such as yours, it is for this reason I must respectfully deny your request for compensation.
Naturally you are entitled to a refund for the difference in fare. I have referred all four of your tickets to our accounting department. They will review and process any applicable fare adjustment. Should you need to contact personnel in that department:
American Airlines Passenger Refunds
4000 E Sky Harbor Blvd.Phoenix, AZ 85034
You can also click this link https://www.aa.com/selfServiceRefund.../status/lookup and enter ticket number ...... Most refunds are processed within 10 business days from the day of the request (You will not be able to see the request on aa.com/refunds for a couple of days from today- since the request was just sent over).
It's not our approach to offer compensation for an issue such as yours, it is for this reason I must respectfully deny your request for compensation.
Aug 20, 2021, 1:19 am
#7
Join Date: Dec 2012
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…my wife and I get downgraded from first class to economy middle seats about three rows apart for the connecting flight DFW to AUS. An email show up and states that they are giving us each 15,000 miles due to the issue. Should I expect any compensation for the downgrade. We did not use rewards for this flight.
Aug 20, 2021, 4:59 am
#8
Original Poster
Join Date: Dec 2017
Posts: 6
Was the downgrade only for the DFW AUS segment? Were you in F MZT to DFW? While I agree 15,000 is shabby and you deserve the fare difference for the downgraded leg, if just the DFW AUS leg, it is only a one hour flight. Surely being separated for an hour isn’t the end of the world?
Aug 20, 2021, 5:08 am
#9
Join Date: Oct 2005
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your original post does not make this entirely clear. if you were downgraded for the MZT flight, yes 15k is a slap in the face.
if it was just the AUS leg...well, i would still argue for more than 15k for the inconvenience of the 2 day delay, but probably little more will actually materialize for only the downgraded AUS leg.
Aug 20, 2021, 5:32 am
#10
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Aug 20, 2021, 6:32 am
#13
Join Date: Oct 2005
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and said nothing about the first flight so yes the assumption is the OP flew F from MZT but that is not a given in these parts, especially when complaining about downgrade comp on what is a very short sector.
the focus for increased comp should be on the 2 day delay with the downgrade as an added bonus in a complaint.
the focus for increased comp should be on the 2 day delay with the downgrade as an added bonus in a complaint.
Aug 20, 2021, 9:28 am
#14
Join Date: Dec 2012
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Well you made a point of saying you were separated and sat three rows apart so it seems it was a big deal otherwise why mention it? As I said in my post, 15k is shoddy and you deserve the fare difference between F and Y which answered the question you were asking so I believe it was helpful to clarify that you were downgraded only on the one hour flight from DFW-AUS.
Aug 20, 2021, 10:16 am
#15
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Concentrate on "I paid for first I flew coach I am due the fare difference". There is a lot of fuzzy diluting your primary point. But as many people have found on this board there is a difference between fare classes. There is paying for absolute First. There is also paying for a coach bucket with an an automatic upgrade--which costs less but does not transfer over to IRROPS.
Last edited by jayer; Aug 20, 2021 at 1:43 pm