SAN - Rude/Unprofessional Gate Agent
Dec 19, 2020, 2:11 pm
#47
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Dec 19, 2020, 6:37 pm
#48
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Dec 19, 2020, 7:26 pm
#49
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Hence the notation of in the same cabin.
I didn’t see anything that implied the OP was trying to self-upgrade, but if that was the case then that’s another story, still doesn’t excuse the attitude and threat though IMO.
I didn’t see anything that implied the OP was trying to self-upgrade, but if that was the case then that’s another story, still doesn’t excuse the attitude and threat though IMO.
Dec 19, 2020, 7:36 pm
#50
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In the grand scheme of things you got what you wanted.
There’s a million reasons why the GA could have been snippy, but I really doubt they woke up that morning and said I want to make someone feel like crap.
Or in another view, If I took offense at every quip a client, executive, random shmuch, or anyone else in my life ever made my way, I’d probably be locked up in a looney bin. Life is too short and .....ing on some random website is far more effort than it’s worth.
There’s a million reasons why the GA could have been snippy, but I really doubt they woke up that morning and said I want to make someone feel like crap.
Or in another view, If I took offense at every quip a client, executive, random shmuch, or anyone else in my life ever made my way, I’d probably be locked up in a looney bin. Life is too short and .....ing on some random website is far more effort than it’s worth.
Dec 19, 2020, 8:04 pm
#51
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Dec 19, 2020, 10:44 pm
#52
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MCE is in the same cabin, chief - Y. But your point is taken... this topic is a subjective view of whether or not one thinks the GA had an attitude or made a "threat"... Clearly there is a divide in opinion on this forum on that.
Dec 20, 2020, 7:57 am
#53
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Looking at a few seat maps, there's only a small handful of planes where 15E would actually be MCE anyway, so I kind of doubt that was the issue here.
Dec 20, 2020, 1:54 pm
#54
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I don't consider Y and Y+ the same cabin, for the reasoning you state above as well as the fact that it comes (well used to) with different cabin service, though that's another story.
Looking at a few seat maps, there's only a small handful of planes where 15E would actually be MCE anyway, so I kind of doubt that was the issue here.
Looking at a few seat maps, there's only a small handful of planes where 15E would actually be MCE anyway, so I kind of doubt that was the issue here.
Dec 20, 2020, 2:02 pm
#55
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Dec 20, 2020, 9:59 pm
#56
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We eagerly awAAit further details!
Dec 21, 2020, 5:27 pm
#58
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Dec 21, 2020, 5:39 pm
#59
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I can't help but wonder if this reaction to such a minor thing is why we've gotten to this race-to-the-bottom mentality among customer service and more specifically with airlines. The person has a very difficult job (pandemic aside) and as someone else mentioned doesn't go to work to crap on people.
Dec 21, 2020, 6:32 pm
#60
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Update for those who are interested.
Upon arrival in SAN it looked like the same agent was working my inbound gate, so I went to locate another gate with agents to request a supervisor. After finding said gate, there were 2 agents just about to leave and one of them identified them self as a customer service manager. The other agent also stayed to listen. Gave them the same story as I posted originally.
After I repeated the threatening statement the GA made, the other agent who stayed to listen responded with "Oh my god!"
The supervisor was more (extremely) apologetic then surprised and proceeded to describe a certain GA's appearance and ask if this was who it was and I said, yeah, that's the agent who was working the inbound and I'm pretty sure that's him. I also told him I kept the boarding pass and he asked to see it and confirmed it was who he thought it was and shook his head.
We then just discussed the situation a bit and he mentioned how badly this could have gone with an inexperienced traveler or someone who was on their first AA flight. Unfortunately, just one of the bad apples and not surprisingly one of the most senior agents at the station. The CSM said he would speak with the GA and if it was him, he would also write in about it.
I consider this resolved at this point, so tkelvin69 can expect an on-time Christmas this year.
Upon arrival in SAN it looked like the same agent was working my inbound gate, so I went to locate another gate with agents to request a supervisor. After finding said gate, there were 2 agents just about to leave and one of them identified them self as a customer service manager. The other agent also stayed to listen. Gave them the same story as I posted originally.
After I repeated the threatening statement the GA made, the other agent who stayed to listen responded with "Oh my god!"
The supervisor was more (extremely) apologetic then surprised and proceeded to describe a certain GA's appearance and ask if this was who it was and I said, yeah, that's the agent who was working the inbound and I'm pretty sure that's him. I also told him I kept the boarding pass and he asked to see it and confirmed it was who he thought it was and shook his head.We then just discussed the situation a bit and he mentioned how badly this could have gone with an inexperienced traveler or someone who was on their first AA flight. Unfortunately, just one of the bad apples and not surprisingly one of the most senior agents at the station. The CSM said he would speak with the GA and if it was him, he would also write in about it.
I consider this resolved at this point, so tkelvin69 can expect an on-time Christmas this year.