Is this a "fake" Flagship First ticket?
#16
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
It seems like the "Flagship" First designation is probably a bug, or AA should just be marketing the service as Business class, but I agree that the current display is pretty misleading.
#17
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Let the speculative bookings begin!
#18
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
if you are savvy enough to know first class on 3-cabin transcon has flagship first dining, i am sure you are also savvy enough to know the fare basis is not A or F class.
#19
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,252
FT is divorced from reality.
#20
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
As far as I’m aware the 772 is basically a 2 class aircraft at this point (no F). F was ripped out in favor of more Y when the aircraft were all reconfigured. I would only expect J service on these flights.
#21
Original Poster
Join Date: Apr 2019
Location: NYC
Programs: CX Gold, DL Platinum
Posts: 14
I don't mind having an argument with the lounge reception agents but I'm not sure there is much evidence I can present to convince them. I checked another "real" Flagship First ticket I had booked before (which btw, is only around 100 dollars more expensive than this one, so don't tell me I'm not paying enough for Flagship First), and found no difference on how they address the class of service other than the Booking Code. Otherwise I can only show them the screenshots attached in this post...
#22
Original Poster
Join Date: Apr 2019
Location: NYC
Programs: CX Gold, DL Platinum
Posts: 14
Believe or not, I only noticed the fare class after I received the receipt. But again, I don't believe being able to match fare class with correct corresponding product is a fair requirement for passengers.
#23
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
You could always call AA and ask? If it is within 24 hours of when you booked, you can get a full refund (so long as your travel is far enough out).
[mod note] Arguing here isn't very productive to anyone, and won't get any real answers. Well calling AA may not get a real answer either, but it might be more official. [/mod note]
[mod note] Arguing here isn't very productive to anyone, and won't get any real answers. Well calling AA may not get a real answer either, but it might be more official. [/mod note]
#24
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,252
If my mother booked this, she wouldn't have the foggiest idea what fare codes, reconfigured 772s etc. are. Just that she paid for x and did not receive it.
Last edited by Antarius; Feb 20, 2020 at 6:36 pm
#26
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Wirh that said, AA should absolutely not be marketing the J cabin on 777s as F. That’s just ridiculous.
#27
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
First, keep that screenshot as I am certain that AA will correct the display in fairly short order.
The box should not be branded as "Flagship" if it is not "Flagship" OP ought to immediately call AA and ask about FL and FFD access. If the answer is "yes" ask to have the PNR annotated. If it is no, ask to be moved to the 6:30 PM flight. It's only 30 minutes later and is clearly 3-class. It's also roughly double the price, so cancelling & rebooking isn't what OP is looking for.
The box should not be branded as "Flagship" if it is not "Flagship" OP ought to immediately call AA and ask about FL and FFD access. If the answer is "yes" ask to have the PNR annotated. If it is no, ask to be moved to the 6:30 PM flight. It's only 30 minutes later and is clearly 3-class. It's also roughly double the price, so cancelling & rebooking isn't what OP is looking for.
#28
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Its undoubtedly an error, and you unfortunately got burned. But maybe not? Take screenshots (you may have sufficient here) to show if you’re denied. IMO, for what that’s worth, you should not be made to pay for their mistake.
#30
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809