FA Thank you notes: pax trashed several. Worth it?
Feb 6, 2020, 3:13 pm
#61
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
I enjoy little notes from the crew, have received them in F on BA most recently and really liked it. However, after I read it, I snapped a pic, but then I left it in aircraft, not sure what your supposed to do with it. I guess what I'm trying to say is that we appreciate it and you should continue to do it even if passengers discard them.
Feb 6, 2020, 3:23 pm
#62
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,252
Feb 6, 2020, 3:54 pm
#64
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
Maybe I'm a rube but what exactly are you supposed to do with notes and cards? Is there a rule to how long you're supposed to keep one? It is the same conundrum as cards received during a holiday. You can appreciate the message but what do you do with it? Is there an amount of time you need to wait before trashing it? Are they supposed to be stored forever?
Feb 6, 2020, 3:55 pm
#65
Join Date: Jan 2020
Location: Eastern Shore of Lake Michigan; Formerly SEA
Programs: AS MVPG | oneworld Sapphire
Posts: 578
It would go home with me and onto my refrigerator door until it eventually got moved off by something newer, which is how it works for things on my fridge. When its time came, maybe I'd try giving it one of those Marie Kondo-inspired thank yous for doing its job well. And I guess I'd enjoy the memory again.
Feb 6, 2020, 4:03 pm
#66
Join Date: Aug 2011
Location: BWI
Programs: UA 1MM & 1K, Marriott Titanium, Hilton Diamond
Posts: 255
I'm at 680 lifetime flights, only received a note like that twice. Personally, I would appreciate it and would keep it as a memento.
Feb 6, 2020, 4:54 pm
#67
Join Date: Sep 2017
Location: SFO
Programs: UA Silver, AA Platinum, Alaska MVP, Hyatt Discoverist, National Executive
Posts: 116
My wife and I have received these handwritten notes on JetBlue Mint flights domestically, and on Asiana, Singapore, Lufthansa, Etihad and Qatar F flights internationally.
We save each and every one of them. To us, it feels special for any FA to do this given the hard job they have and the kinds of ID**TS they have to deal with on a daily basis. Not only does it tell us they were happy to have us and that we weren't a PITA to serve, but also that they weren't compelled to do this due to some airline policy.
To the OP - please don't change who you are. Its things like these that also make flying special.
We save each and every one of them. To us, it feels special for any FA to do this given the hard job they have and the kinds of ID**TS they have to deal with on a daily basis. Not only does it tell us they were happy to have us and that we weren't a PITA to serve, but also that they weren't compelled to do this due to some airline policy.
To the OP - please don't change who you are. Its things like these that also make flying special.
Feb 6, 2020, 5:06 pm
#68
Join Date: Apr 2001
Location: ORD-JFK-EZE-MAD
Programs: AA LT PLT 4mm / Free Agent / GE / Secret Handshake
Posts: 854
hahaha! that's a poor analogy! To answer your question - Not at all !! that's the most stupidest thing I ever seen! In this case, everyone in the plane contributes to the crew salaries at different levels. Thanking a pax in F may exclude someone who paid a lot more for a ticket in the back of the bus. You don't know that; the FA doesn't know that either.
Feb 6, 2020, 5:19 pm
#69
Join Date: Jun 2010
Location: NYC
Posts: 56
I have received these in the past on AA domestic flights. While I do not frame it, but I do at least put it in the bag and thank the FA upon departure of the plane. I would never toss it on the floor as it does show some disrespect (no less being a litter bug). In each case when I receive these notes, I do noticed that FA does exceptional job at making sure that folks get good service (ie: refilling drinks, asking if additional snacks is needed as well as providing connection information while thanking for being a patron of the airline).
l8r
-doc
l8r
-doc
Feb 6, 2020, 6:00 pm
#70
Join Date: Jul 2008
Posts: 798
I always appreciate a note. I always take a photo and both IM mine to people at times and get IMs of them from others. Believe me us regular travelers who have been on the road night after night appreciate the notes and share them among ourselves
Feb 6, 2020, 9:37 pm
#73
Join Date: Mar 2003
Location: Here today gone tomorrow
Programs: *G, ow Saph
Posts: 2,865
This. And even if people don't take it off the plane, I don't think you should take it as a sign that they don't appreciate it. That's not to say it would be nice if people at least didn't leave them there for the person who wrote them to pick up, but I wouldn't put it down to lack of appreciation.
I was super happy to receive them but in the deboarding scrum, as i was packing my various items, I managed to set them aside and overlook them. I hope the crew didn't think me ungrateful. I can certainly see the same thing happening, intentionally or not, with a "non-critical" item like a thank you note.
Finding it crumpled up and thrown on the floor would be an entirely different matter and I'd think far less of the clod who did that.
Feb 6, 2020, 9:47 pm
#74
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
I've only ever received a note once in MCE at the start of service. The FA probably handwrote one for all of the EXP in MC. It definitely put a smile on my face, made the interactions friendler, and gave me a positive impression of the FA. It reminds me of when the purser on CX, and sometimes BA, flights comes around and introduces themselves to oneworld emeralds. It's a nice gesture and makes the service more personable.
Feb 6, 2020, 10:01 pm
#75
Join Date: Aug 2012
Location: Tampa Bay
Programs: AA ConciergeKey, Hertz PC , Marriott Ambassador, Hyatt Globalist
Posts: 73
I recently worked a trip where the purser and I both wrote personalized thank you notes to our FC customers. It felt good to do it, since we had a really nice flight, no delays, no issues, and we had fun. I was very disappointed after , to see how many of them ended up on the floor after the flight. Does this gesture mean anything to you guys, or should I discontinue thanking my customers? Feeling a little sad about it. I don't expect them to carry them home, but to just trash our gesture, well, that kinda hurts.