Jan 29, 2020, 9:33 pm
Last edit by: JDiver
This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Feb 22, 2020, 7:14 pm
#256
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
AA sells tickets to BKK. They fly to HKG, then CX flies their clientele the rest of the way.
In case you weren’t aware, HKG has everything to do with coronavirus. Likewise, so do many other countries in Asia.
The lady I spoke with at AAdvantage/AA customer support said that my “refund was in progress”.
One day? One week? One month? What are you asking?
Sure, cancellations are time consuming. I never said anything negative about that.
I called AA customer service.
I booked the flight through AA.com
I paid via credit card.
In case you weren’t aware, HKG has everything to do with coronavirus. Likewise, so do many other countries in Asia.
The lady I spoke with at AAdvantage/AA customer support said that my “refund was in progress”.
One day? One week? One month? What are you asking?
Sure, cancellations are time consuming. I never said anything negative about that.
I called AA customer service.
I booked the flight through AA.com
I paid via credit card.
I don't think you will get refunds on the upgrade, but you can always ask.
Feb 23, 2020, 3:14 am
#257
Join Date: Dec 2015
Posts: 20
Anyone know if AA is giving refunds for flights in the summer? I have a flight (CAN-HKG-LAX) in June that I'm wanting to cancel, but not sure that they'll refund the trip yet. CAN-HKG on CX, HKG-LAX on AA. Any data points? Thx
Last edited by idyllwildjoe; Feb 23, 2020 at 3:21 am
Feb 23, 2020, 11:56 am
#258
Join Date: Sep 2002
Location: Laguna Niguel, CA
Posts: 3,780
Feb 24, 2020, 10:18 am
#260
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Feb 24, 2020, 1:16 pm
#261
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
No advisory yet but I would hope one is coming soon.
https://www.nbcnews.com/news/world/c...covid-n1141466
Feb 24, 2020, 4:11 pm
#262
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,663
On 2/11 I found out my tickets were canceled although I hadn't received an email. I still haven't received an email. Last week I applied + received the refund. TODAY I got a voice message from AA that my flight was canceled and to call regarding rescheduling or refunding
Feb 24, 2020, 5:49 pm
#265
Join Date: Dec 2010
Location: PHX
Posts: 323
Here is the ICN travel alert:
Novel Coronavirus - South Korea
Information current as of February 24, 2020If you're traveling to / through / from:
- Seoul Incheon, South Korea (ICN)
Your change fee may be waived if you:
- Are traveling on an American Airlines flight
- Bought your ticket by February 24, 2020
- Are scheduled to travel February 24 - April 24, 2020
- Can travel February 24 - June 30, 2020
- Change your origin or destination city to Tokyo Haneda, Japan (HND) or Tokyo Narita, Japan (NRT)
- Rebook in the same cabin or pay the difference
Change your trip
If your trip is eligible, you can make a one-time change online. Here's how:- Find your trip
- If your trip is eligible, you'll see the option to 'change trip' in the toolbar
Delay your trip
We’ll continue to waive change or cancellation fees to trips that include the listed cities for travel if you:- Bought your ticket by February 24, 2020
- Are scheduled to travel February 24 - April 24, 2020
- Can travel February 24, 2020 and up to 331 days after your original ticket date
- Wish to change your origin and destination cities
Changes must be:
- Booked by April 24, 2020
- Completed within 1 year of original ticket date; difference in fare may apply
Feb 24, 2020, 8:55 pm
#267
Join Date: Jun 2019
Location: DFW
Programs: AA - PLT Marriott: Silver
Posts: 34
Have a trip booked DFW-HND-SGN, SIN-HND-LAX-DFW (all on JAL except the LAX-DFW leg) in May, has anyone had success in getting AA to refund trips on JL metal (booked on AA.com) to Sing/Vietnam, or just trips flying through Japan? Called yesterday and told no dice. Wondering if this is a HUCA situation or not.
Feb 25, 2020, 2:56 am
#268
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,347
Due to fly to Miami from Milan on Friday, phoned to see if they would allow a switch to fly from another city, as iI'm worried about being put into quarantine if I go through Milan, but no free changes at the minute - would have cost £5700 to change, so I'll wait and watch what happens.
Feb 25, 2020, 8:51 am
#270
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Due to fly to Miami from Milan on Friday, phoned to see if they would allow a switch to fly from another city, as iI'm worried about being put into quarantine if I go through Milan, but no free changes at the minute - would have cost £5700 to change, so I'll wait and watch what happens.
Given cancellations of meetings and events, I wonder if using the “trip in vain” rationale might evince greater sympathy from AA agents?