New AA Process: Bidding for First Class Upgrades
Oct 19, 2019, 3:10 pm
#16
Original Poster
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Only true within 60 minutes of departure.
"The automation reads the original segment, not the OS protect, so yes, agents can protect VOLS/INVOLS on virtually any flight(s) once within 60 minutes of departure of the original; the automation will not run then (or post-departure of original) when processing oversales." is what I'm hearing. Agents I was talking to were attempting to solicit volunteers and protect more than 60 minutes before departure.
"The automation reads the original segment, not the OS protect, so yes, agents can protect VOLS/INVOLS on virtually any flight(s) once within 60 minutes of departure of the original; the automation will not run then (or post-departure of original) when processing oversales." is what I'm hearing. Agents I was talking to were attempting to solicit volunteers and protect more than 60 minutes before departure.
Oct 19, 2019, 8:04 pm
#18
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
When I enquired about this (the OP,) didn't find much but was reminded that AA's use of "plusgrade" has come and gone a few times:
https://thepointsguy.com/2013/11/ame...upgrade-trial/
[Plusgrade] New Service -- Bid on an Upgrade [31 Mar 2013]
You're not following what I'm saying.
https://thepointsguy.com/2013/11/ame...upgrade-trial/
[Plusgrade] New Service -- Bid on an Upgrade [31 Mar 2013]
Only true within 60 minutes of departure.
"The automation reads the original segment, not the OS protect, so yes, agents can protect VOLS/INVOLS on virtually any flight(s) once within 60 minutes of departure of the original; the automation will not run then (or post-departure of original) when processing oversales." is what I'm hearing. Agents I was talking to were attempting to solicit volunteers and protect more than 60 minutes before departure.
"The automation reads the original segment, not the OS protect, so yes, agents can protect VOLS/INVOLS on virtually any flight(s) once within 60 minutes of departure of the original; the automation will not run then (or post-departure of original) when processing oversales." is what I'm hearing. Agents I was talking to were attempting to solicit volunteers and protect more than 60 minutes before departure.
Oct 19, 2019, 8:08 pm
#19
Join Date: Mar 2016
Location: SAN
Programs: AA CK, Hyatt Globalist
Posts: 839
Does this ever happen? On my flight Tuesday night from PHL to SAN there were 23 people on the upgrade list and nobody cleared. Maybe I’m flying routes that are loaded with elites but I never see short upgrade lists any more.
Oct 19, 2019, 10:51 pm
#20
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
(I graduated from Illinois State Univ in 1988. After spending a lot of time learning mainframe COBOL, PL/1, 370 Assembler, etc, my first job out of college, was with IBM in Austin, TX to support UNIX, first while it was being developed for PS/2 and 370, and then for RS/6000 starting from pre-release. While on an IBM internship in college, I also did some coding for the AS/400 when it was under development in Rochester, MN. So, basically, I have never worked with the computer languages I learned in college. I was thinking about taking a refresher course in COBOL so I could help AA out
Oct 19, 2019, 11:37 pm
#21
Join Date: Jun 2011
Posts: 3,528
I've been on a few flights this year where there were still seats in F after the upgrade list cleared. It's the exception rather than the norm, but it does happen.
Oct 20, 2019, 2:52 am
#22
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
The double booking thing:
https://twitter.com/xJonNYC/status/1...977549312?s=20
https://twitter.com/xJonNYC/status/1...977549312?s=20
Oct 20, 2019, 6:51 am
#23
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Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Just based upon my experience last friday and last June, dynamic rebooking and Auto Reaccom are a disaster. Yes a flight gets rebooked, no the flight doesnt get rebooked the same day you want to leave. Yes was in first, no didnt need to be in first, just needed to get there. Yes flew Allegiant, no have not received refund from AA yet for failed contract. Yes AA has 11 flights a day from AUS to DFW, No there weren't 2 seats available out of approximately 2035. Yes they blamed it on weather, no all the other airlines, including AA were flying. I never thought I would say this but Allegiant had their stuff together and AA didn't.
Yes, it's, mentioned that agent double-booking will exclude pax from those processes, so I see why you brought it up, etc
A bit more on what agents are up against:
Oct 20, 2019, 11:13 am
#25
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,887
One of our big projects for an advanced COBOL class was an airline reservations system.
(I graduated from Illinois State Univ in 1988. After spending a lot of time learning mainframe COBOL, PL/1, 370 Assembler, etc, my first job out of college, was with IBM in Austin, TX to support UNIX, first while it was being developed for PS/2 and 370, and then for RS/6000 starting from pre-release. While on an IBM internship in college, I also did some coding for the AS/400 when it was under development in Rochester, MN. So, basically, I have never worked with the computer languages I learned in college. I was thinking about taking a refresher course in COBOL so I could help AA out
(I graduated from Illinois State Univ in 1988. After spending a lot of time learning mainframe COBOL, PL/1, 370 Assembler, etc, my first job out of college, was with IBM in Austin, TX to support UNIX, first while it was being developed for PS/2 and 370, and then for RS/6000 starting from pre-release. While on an IBM internship in college, I also did some coding for the AS/400 when it was under development in Rochester, MN. So, basically, I have never worked with the computer languages I learned in college. I was thinking about taking a refresher course in COBOL so I could help AA out
Oct 20, 2019, 2:40 pm
#27
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,400
Oct 20, 2019, 7:06 pm
#28
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,348
Jon -- are you saying that UA (but my real question is about AA) is OK with overlapping booking to 2 different destinations if they were both booked as refundable?
Oct 20, 2019, 7:11 pm
#29
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Definitely, definitely not. Rather, want you to buy refundable tickets and then change as needed, when that kind of flexibility is required.
Oct 20, 2019, 9:15 pm
#30
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,237
Of course buying a refundable ticket and then changing the destination will still probably cost more than buying a non-refundable ticket and paying the change fee. Twice.
Airlines systems will catch double-booked or "impossible" itineraries, and they may cancel one. This is usually run in a batch process periodically, so while you can make duplicate/overlapping reservations, you can't keep them for long...
