Reservations Reverses Reissued Ticket Without Request/Consent
Oct 14, 2019, 6:33 pm
#16
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,783
I personally think it's ridiculous that AA won't stand behind the agent who promised and reissued the ticket.
It's very indicative of their customer service (or lack of) mentality and this is from an EXP/6MM.
All it would take is for the supervisor to tell the agent you've already done it and we are going to stand behind the one we already promised.
Has AA created a fear at every level where the system automatically reports a booking violation and the supervisory level above calls out every agent on a lower rung of the totem pole?
It's very indicative of their customer service (or lack of) mentality and this is from an EXP/6MM.
All it would take is for the supervisor to tell the agent you've already done it and we are going to stand behind the one we already promised.
Has AA created a fear at every level where the system automatically reports a booking violation and the supervisory level above calls out every agent on a lower rung of the totem pole?
Oct 14, 2019, 7:47 pm
#18
Original Poster
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Who’s really the pig and or hog here?
I got my trips change by American to an itinerary that’s more convenient for them, and I asked them to change them to something more convenient for me.
But American, unlike Southwest for example, hits people constantly with $200 change fee, and conjured up the concept of basic economy, just to extract more money from passengers, arguably they’re colluding with their competitors to do price-fixing, all to screw the consumer.
I got my trips change by American to an itinerary that’s more convenient for them, and I asked them to change them to something more convenient for me.
But American, unlike Southwest for example, hits people constantly with $200 change fee, and conjured up the concept of basic economy, just to extract more money from passengers, arguably they’re colluding with their competitors to do price-fixing, all to screw the consumer.
Oct 14, 2019, 9:08 pm
#19
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,783
But American, unlike Southwest for example, hits people constantly with $200 change fee, and conjured up the concept of basic economy, just to extract more money from passengers, arguably they’re colluding with their competitors to do price-fixing, all to screw the consumer.
Oct 17, 2019, 10:36 am
#22
Original Poster
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
So wanted to post an update and pose a question to you all. The twitter team supposedly put me back on AA 796 before the agent's 2nd reissue had reticketed. This is reflected on the website. They queued the reservation for ticketing again onto AA 796 (which is the same flight as the last issued ticket), however the ticket is currently still stuck in ticket pending -- since October 14. My thought is that it's definitely best to not rock the boat at this point. But I wanted to get your thoughts: at what point, if at all should I reach out to someone letting them know the ticket hasn't been reissued? If so, who should I do that with? The Twitter team? The prefunds.aa.com site is showing an exchange receipt indicating the status as "OK" on flight 796.
If I don't reach out to anyone, and it just stays like this, could I fly with the website indicating that the ticket is pending, if there is an underlining ticket for the same flight in ticketed status? Clearly, I'm not as familiar with Sabre functionality as I should be.
If I don't reach out to anyone, and it just stays like this, could I fly with the website indicating that the ticket is pending, if there is an underlining ticket for the same flight in ticketed status? Clearly, I'm not as familiar with Sabre functionality as I should be.
Oct 17, 2019, 10:42 am
#23
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,241
If the ticket says pending, I believe it will need to get resolved either in advance or at the ATO on day of travel. I'd personally call to get it unstuck from whatever purgatory it's in.