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HELP DESK: Will I Have Lounge Access? Which, Access, Rules (2020-2022)

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Old Jan 6, 2020, 12:24 pm
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HELP DESK: Lounge Access, Access Rules. Will I Have Lounge Access? (2020)
Please read this wiki carefully; some fine nuances exist.

Admirals Club lounges have reopened from the Covid closures, but not all Clubs have reopened, and hours have changed.


Link to aa.com Admirals Club, Flagship Lounge Access rules.

Also see Admirals Club rates increasing, new restrictions: 2019

PLEASE DO NOT ALTER THE CONTENT OF THIS MODERATOR NOTE


The Lounge Access Help Desk

To assist members with questions about Lounge Access Rules that they have not been able to answer on their own using the above resources, the AA Moderator team has decided to institute this thread, the third in a series of "Help Desk" threads. N.B.: If you have questions about physical access to a specific lounge (e.g., airside vs. landside, different terminal, etc.), please search for and post to the appropriate specific thread for that lounge.

New threads on this topic will be merged into this one and bumped by the moderators as necessary. As such, we do not expect that this thread will develop into a searchable database, but that it will nonetheless provide a valuable resource to members. As well, we may shed / pare down posts from time to time to a trailing thread or similar device.

Our goal is to provide a place where members can feel welcome to post such questions and expect helpful, accurate responses. In this way, we hope to accommodate the needs and desires of both new and veteran members - those who aren't sure they are interpreting the available resources correctly can ask for help without fear of snarky-appearing responses; those who do not wish to participate in such threads are invited and, indeed, encouraged, to ignore this thread.

Please be forewarned: This thread will be subject to heavy moderation. Posts that are incorrect will be subject to deletion without notice - DO NOT POST answers unless you are sure your answer is complete and correct. Posts that are unhelpful or off-topic will also be subject to deletion without notice - DO NOT POST unless you can be friendly, helpful, concise, and salient.

Finally, a few guidelines for members posting queries to this thread:
  • Please DO make an effort to review the listed resources before posting here.
  • Please DO try to give as much information as possible, including your entire itinerary, with carrier for each segment and codeshares and stopovers clearly designated, your class of service and fare class purchased, whether or not you have Admirals Club or Qantas Club membership, a Citi AAdvantage Executive card (which includes full Admirals Club membership), and the number of guests and your family relationship with them, if any.
  • Please DO understand it could take some time for answers (especially on holidays and weekends.)
  • Please DO thank helpful members volunteering to reply to your questions.


Note: Members interested in arranging AA lounge meet-ups or offer guesting in should use this thread: Admirals Club / Flagship Lounge Meet Up & Guest Offer (master thread)

Also see the future changes in lounges and access: Admirals Club and Flagship Lounge Changes, Renovations & Additions

Sincerely,
The American Airlines AAdvantage forum Moderator Team
(Help Desk established by dstan)
=================end mod note===================

NOTE: The kduarte Lounge Access tool page has become unavailable

="3"%Help Desk: Lounge Access Rules / Will I Have Lounge Access?

Lounge Access can be obtained in a number of ways during travel on AA and its oneworld partner airlines. These include purchasing an Admirals Club one day pass, or via Citi AAdvantage Executive MasterCard (including, as of Dec 2015, authorized Executive card users), reciprocity agreements with other airlines, traveling on certain transcon flights in F or J, or traveling internationally with Platinum or Platinum Pro (oneworld Sapphire) or Concierge Key or Executive Platinum (oneworld Emerald) status or in F or J classes of service - except if flying solely within North America destinations other than MEX as AAdvantage elite or AA elite in Business class. The last is often the greatest source of confusion, despite lounge access rules being described clearly on aa.com.

Admirals Club members paid or Executive primary cardholder members) are entitled guests as follows:

Up to two guests or household members (spouse, domestic partner and/or children under the age of 18) may accompany the member.
* Note that AA no longer offers a 30-day membership as of July 25 2016.

Executive card subsidiary cardholders have admission as well.

PLT and PPRO members are eligible for access to all oneworld Business Class lounges, now including Flagship Lounges, including Admirals Clubs; EXP and CK members are also eligible for access to nearly all oneworld First Class lounges, including Flagship Lounges.

For AA status-based access (PLT, PPRO, EXP, Concierge Key),* passengers must: (1) be traveling on an international itinerary (Europe, Asia, Central and South America, and Mexico City, excluding the Caribbean and other destinations in North America (other than on certain three class transcontinental flights) including other destinations in Mexico, and (2) have an onward flight on a oneworld airline marketed and operated flight on the same day.

Lounges operated by third parties or premium lounges operating outside of oneworld rules (e.g. BA Concorde Room, Qatar Al Safwa or Al Mourjan lounges, AA Flagship First Dining) may be excluded, and all may may refuse admittance if they claim they are crowded. There are other exceptions.

*Non-AA oneworld Sapphire and Emerald elites are not subject to rule #1 above.

Emerald / EP on CX JFK-YVR are not subject to AA limitations and are issued Flagship Lounge invitations for use at JFK.

The following exceptions apply: (in part; for the entire list, see here)

American Airlines and Qantas paid programmes

American Airlines and Qantas offer programmes enabling customers to pay to gain access to their lounges. These programmes are not part of the oneworld agreement, and members of these programmes are not entitled to access lounges under the oneworld agreement.

American Airlines AAdvantage member North American flights

American Airlines Airlines AAdvantage members, regardless of their tier status or class of travel, are not eligble for lounge access when travelling solely on North American flights within or between the U.S, Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Carribean. For more information, visit, http://aa.com/i18n/travelInformation...miralsClub.jsp


Traveling Flagship® Business Transcontinentalalso gives you lounge access and other amenities:
Los Angeles (LAX) - New York (JFK)
San Francisco (SFO) - JFK
LAX - Boston (BOS) – traveling on A321T aircraft only
LAX - Miami (MIA) – traveling on B777-300 aircraft only (through October 26, 2019)
The following exceptions apply:

First and Business Class customers who do not hold Emerald or Sapphire tier status are not eligible to access American Airlines lounges when travelling on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean; customers travelling in First or Business class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and vice-versa are eligible for lounge access. oneworld lounge access page - link
On February 17 2016, AA announced an addition to the above. As stated on their Reimagining our lounges page, in the Flagship Lounges section, "Starting in 2017, lounge access will be extended to customers booked in Business and First Class on A321T, Trans-Atlantic, Trans-Pacific and deep South American flights."
Important Note: Though this announcement excluded Northern South America and Central America, those travelling to or from those destinations in J/F or who hold OWE or OWS, including AA elites, do indeed have access to the Flagship Lounge. See the link below for Flagship Lounge access rules for details.

In the Flagship Dining subsection, they state:

Beginning in early 2017, the Flagship Dining experience will be available in select cities with 3-class service:

● Dallas/Fort Worth (DFW) (2019)

● New York (JFK)

● Miami (MIA)

● Los Angeles (LAX)

First Class customers on American’s three class international and transcontinental flights will have exclusive access to Flagship Dining.
All Admirals Club visitors receive free Wi-Fi access at Admirals Clubs (password is available at front desk and throughout the Club on signs), some non-alcoholic and "well" (lower price tier) alcoholic beverages, counter snacks and offered food items; free computer terminals are available for all passengers, and many Clubs have Business Centers and tethered Samsung Galaxy tablets in seating areas. Passengers accessing Admirals Clubs based on status or class of service on international travel are entitled to free drinks coupons usable for higher-tier non-alcoholic and alcoholic beverages and bottles of water.

Flagship Lounges (JFK, LAX, LHR and ORD) offer extended beverages and upscale snack services as well. See below for link.

NOTE: Some Lounges and Clubs are undergoing refurbishment.

Citi Prestige MasterCard holder Admirals Club access ended July 23, 2017.

American Express Platinum cardholder Admirals Club access ended 21 March 2014.

NOTE: It has been verified more airports are allowing multiple terminal access on one's day of departure. LAX has been one since mid-2014.

Admirals Club access is granted the day of flight for statusholders flyingoneworld and those flying F or J, or the following day at the first port of arrival if flying overnight and arriving by 0600.

Airports requiring Lounge users have a same day departure boarding pass include BOG, CCS, CDG, GIG, GRU, LHR, MEX, NRT, SCL, YYZ.

N.B. Qantas Lounges and Clubs require Smart Casual (sic) dress as of May 2015; those not meeting the standard may be turned away. They also require Admirals Club members be traveling on a departing AA marketed flight, otherbthan the LAX / TBIT lounge.

Please see the following resources for full details on Lounge Access Rules: (and see below)

. . . ● AA.com: Lounge Access Rules

. . . ● AA.com: American Airlines Flagship Lounge Access Rules

Beginning later in 2017: https://www.aa.com/i18n/travel-info/...ge-updates.jsp opens Flagship access to many more pax.

. . . ● AA.com: Reimaging our lounges

. . . ● AA.com: Admirals Club Membership Guide in a downloadable PDF format.

. . . ● oneworld.com: Lounge Access Rules and Search Tool

. . . ● Wiki: Lounges

. . . ● FT: American Airlines LOUNGE DASHBOARD


For various threads on membership, access by status, transcon service, class of service, Flagship lounge access, lounges directory with links to specific lounge threads, Club member access to partner lounges, recipripocity agreements, etc.

. . . ● 2019 year thread:https://www.flyertalk.com/forum/amer...es-2019-a.html



. . . ● 2017 year thread:https://www.flyertalk.com/forum/amer...es-2017-a.html
="4"%Admirals Club Membership + Reciprocal Qantas Club Access (master thread)
="3"%Note: Qantas Club access for Admirals Club members has recently CHANGED
="3"%Admirals Club members

="3"%As an Admirals Club annual, lifetime member, Citi® / AAdvantage® Executive Card primary cardholder, or AirPass member with Admirals Club privileges, your Qantas Club domestic access has recently changed (again):
="3"%Select Qantas Clubs when departing on the same day on a

Qantas operated flight or an American marketed flight operated by Qantas
.

NOTE: This is different than oneworld access rules and pertains only to Admirals Club members.

Also note Qantas will soon begin selling single admission starting at $49, but these at least initially will be restricted to QF Bronze or Silver members and only available during non-peak times. At this time, AA flyers are ineligible. Link to Australian Business Traveller article.

Previously, members could access Qantas domestic lounges with an Admirals Club card without having purchased the AA codeshare. This is no longer permitted. These changes do not include one world Emerald or Sapphire members.

Eligible Admirals Club members must present the following documentation:
  • Government-issued photo ID
    • Admirals Club membership card
      • Applicable boarding pass for same day travel

NOTE Qantas Club Dress Code: N.B. Qantas Lounges and Clubs will require Smart Casual (sic) dress as of May 2015; those not meeting the standard may be turned away. (No open-toe shoes.) c/o hartlogan







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HELP DESK: Will I Have Lounge Access? Which, Access, Rules (2020-2022)

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Old Jul 31, 2022, 12:53 pm
  #481  
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Originally Posted by Filler03
Flying first class PHL to Nassau. Seeing conflicting messages on AA website. One message says that for a limited time passengers flying first class to Caribbean are eligible for the Admirals club, but then further on the same page it says they are not except Mexico City.
Hmmmmm....I think this specifically refers to passengers in F on Alaska Airlines operated flights having access to an Admirals Club. And if I'm reading it correctly at aa.com, passengers in F on AS flights can only use the Admirals Club if they are traveling to Mexico City.

However, I'm not completely sure about this. And I'm also unsure whether passengers flying in the front cabin on AA flights to Caribbean destinations are currently allowed to use the Admirals Club (for example, when departing nonstop to SJU from the U.S.)....
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Old Jul 31, 2022, 1:55 pm
  #482  
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Originally Posted by Filler03
Flying first class PHL to Nassau. Seeing conflicting messages on AA website. One message says that for a limited time passengers flying first class to Caribbean are eligible for the Admirals club, but then further on the same page it says they are not except Mexico City.
Originally Posted by jlemon
Hmmmmm....I think this specifically refers to passengers in F on Alaska Airlines operated flights having access to an Admirals Club. And if I'm reading it correctly at aa.com, passengers in F on AS flights can only use the Admirals Club if they are traveling to Mexico City.

However, I'm not completely sure about this. And I'm also unsure whether passengers flying in the front cabin on AA flights to Caribbean destinations are currently allowed to use the Admirals Club (for example, when departing nonstop to SJU from the U.S.)....
Any international business class (including NAS) on AA now comes with Admirals Club access, so it will be no problem to access the AC at PHL before your departure.

The wording at aa.com is definitely confusing and contradictory but it's just another case of sloppy aa.com marketing language, when AA added the new 'limited time' rule that any int'l J gets AC access they just never removed the old language about only MEX having access.
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Old Aug 1, 2022, 12:14 pm
  #483  
 
Join Date: Sep 2012
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So I've searched, but keep coming up empty. Any one have experience with this?

Traveling this month BUR-DFW-DUB-MAN (Rerouted due to BA failures / DUB substituted into the spot typically held by LHR)
BUR-DFW-DUB in J, as EXP, on AA tin.
DUB-MAN in ?, on EI tin. This segment booked as code share AA flight #. (All flights on same/single record)

Never transited through DUB before, but appears per recent flight history I'll both arrive and depart Terminal 2. As scheduled I should have ~3 hrs on the ground (in reality, recent history says that's gonna be more like 4 or 5 hours).

I can see there are lounges for both AA (51st & Green) and for EI/BA located in Terminal 2.
(There was an EI arrivals lounge as well - but the appears to be shuttered)
There is also a "Dublin Airport Executive Lounge" listed in T2 on the OW website.

Everything I read says the AA option is "post" US pre-clearance, and I'm guessing my inbound TATL flight is not going to pass through this area?
Everything I read says the EI option is open only to EI and BA passengers, not AA / other Oneworld Elite?
The OW website lists access to the "Executive Airport Lounge" only for BA, CX, IB and AY. (Not AA) ... and the Dublin airport website doesn't even list these anymore - so not sure if OW website is showing old info?

So braintrust... where does the weary and tired international traveler go when in transit on an AA ticket in DUB?
(I know, I know - leaving myself open on that one to be told where I can go! )

As remarkable as it seems, it appears there are three lounges (maybe more) for OW emeralds in T2, and none are open to AA pax going east?

TIA!
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Old Aug 1, 2022, 12:46 pm
  #484  
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Originally Posted by Parkdesigner
Traveling this month BUR-DFW-DUB-MAN (Rerouted due to BA failures / DUB substituted into the spot typically held by LHR)
BUR-DFW-DUB in J, as EXP, on AA tin.
DUB-MAN in ?, on EI tin. This segment booked as code share AA flight #. (All flights on same/single record)

Never transited through DUB before, but appears per recent flight history I'll both arrive and depart Terminal 2. As scheduled I should have ~3 hrs on the ground (in reality, recent history says that's gonna be more like 4 or 5 hours).

I can see there are lounges for both AA (51st & Green) and for EI/BA located in Terminal 2.
(There was an EI arrivals lounge as well - but the appears to be shuttered)
There is also a "Dublin Airport Executive Lounge" listed in T2 on the OW website.

Everything I read says the AA option is "post" US pre-clearance, and I'm guessing my inbound TATL flight is not going to pass through this area?
Everything I read says the EI option is open only to EI and BA passengers, not AA / other Oneworld Elite?
The OW website lists access to the "Executive Airport Lounge" only for BA, CX, IB and AY. (Not AA) ... and the Dublin airport website doesn't even list these anymore - so not sure if OW website is showing old info?

So braintrust... where does the weary and tired international traveler go when in transit on an AA ticket in DUB?
(I know, I know - leaving myself open on that one to be told where I can go! )

As remarkable as it seems, it appears there are three lounges (maybe more) for OW emeralds in T2, and none are open to AA pax going east?

TIA!
Unfortunately it doesn't look like you will have any lounge access at DUB during this connection unless you're in business class on the DUB-MAN segment.

There are no oneworld lounges at DUB, only 3rd party contract lounges. To access these you must be departing on the specific carriers they've partnered with. So if you were departing on AA you could access the 51st & Green lounge, and if you were departing on BA you could access the Dublin Executive Lounge.

But departing on Aer Lingus your only option would be the Aer Lingus lounge and only if you're in business class. As EI is not oneworld your EXP status doesn't get you lounge access, doesn't matter that it's booked through AA.
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Old Aug 1, 2022, 12:57 pm
  #485  
 
Join Date: Sep 2012
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Originally Posted by JJeffrey
Unfortunately it doesn't look like you will have any lounge access at DUB during this connection unless you're in business class on the DUB-MAN segment.
Thanks for that - it was what I was starting to suspect. (There is no business class on the DUB-MAN, or at least thats what AA told me when they shoved me in the back! )

This is of course also infuriating, absurd, and exceptional poor costumer service... both on AA and OW's part... but hey ho - it's all part of the new normal!

Cheers!
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Old Aug 1, 2022, 1:11 pm
  #486  
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Originally Posted by Parkdesigner
Thanks for that - it was what I was starting to suspect. (There is no business class on the DUB-MAN, or at least thats what AA told me when they shoved me in the back! )

This is of course also infuriating, absurd, and exceptional poor costumer service... both on AA and OW's part... but hey ho - it's all part of the new normal!

Cheers!
EI doesn't have business class on intra-Europe but they do sell what they call Advantage and AerSpace fares that come with lounge access. I'm not sure what AA economy class books into, but if you have your EI PNR I would pull it up on the EI website and see if there's any details (or potentially a buy-up type offer).
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Old Aug 1, 2022, 1:56 pm
  #487  
 
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Originally Posted by JJeffrey
EI doesn't have business class on intra-Europe but they do sell what they call Advantage and AerSpace fares that come with lounge access. I'm not sure what AA economy class books into, but if you have your EI PNR I would pull it up on the EI website and see if there's any details (or potentially a buy-up type offer).
Appracitate it. Sadly, I've had some helpful BA / EI folks on the forum explain this too is blocked (much like the lounges! )from AA fliers.

I'm the perfect storm I guess. Booked the trip in paid business the whole way, the last segment initially booked on BA, LHR-MAN... then with the schedule-geddon at BA, I was rebooked via DUB. AAgent explained that it was this, traveling another day, or still flying to LHR - THEN onwards to DUB, to take the same final flight into MAN. She said something to the effect of "there is no business class, but everything else will be the same... it's just the hour in coach on the EI plane... as that's all it has." An hour in coach seemed fine, weighed against the extra segment or change in date options. Figured I'd just shower in the DUB lounge and clean up for my meetings later in the day (direct from MAN to client's office... ugh).

It was only after I started talking to folks here on FT, then calling EI, did I learn...
  • AA business fares book into EI's coach bucket with AA codeshares
  • You cannot pay more, or upgrade this, etc. AA cannot override or amend.
  • According to EI, since I am booked through AA, I'm not allowed to upgrade for any price.
    (As such, the EI PNR simply forces you to call EI on the website, no online offers available due to being booked by AA)
  • If I were to buy an EI ticket direct to get the AerSpace fare with lounge access, AA can't marry the PNRs and so it's collect and rebook in DUB.

BUT - to bring that all back to this thread (and not meander off into the woods)... There is NO way to purchase premium TATL travel on AA that transits through DUB using a codeshare on EI, and receive lounge access, even if OW elite.

I'm sure this effects 10's of people a year, and as such AA will address this oversight right about the same time they start codesharing with United! Hopefully this will be useful / help the next poor shlub that is about to fall for the "oh it'll be fine" routine from AA ticketing!
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Old Aug 1, 2022, 3:41 pm
  #488  
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Originally Posted by Parkdesigner
BUT - to bring that all back to this thread (and not meander off into the woods)... There is NO way to purchase premium TATL travel on AA that transits through DUB using a codeshare on EI, and receive lounge access, even if OW elite.
Out of curiosity is this your outbound or return portion, or a one-way?
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Old Aug 1, 2022, 6:18 pm
  #489  
 
Join Date: Sep 2012
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Originally Posted by JJeffrey
Out of curiosity is this your outbound or return portion, or a one-way?
Outbound portion of a R/T
(return is simpler - LHR-DFW-BUR all on AA tin)
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Old Aug 1, 2022, 7:09 pm
  #490  
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Originally Posted by Parkdesigner
Outbound portion of a R/T
(return is simpler - LHR-DFW-BUR all on AA tin)
The DUB airport website says there's a pay for access lounge in T2, 25 euro for a 2 hour stay if booked ahead. No idea how nice it is.
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Old Aug 4, 2022, 5:22 pm
  #491  
 
Join Date: Aug 2022
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Lounge Access

I am flying from JFK to DOH and DOH to BLR. I could find business class for first leg and economy for second leg. I have 22 hr layover at DOH. Will I be able to access lounge during my 22 hr layover as my second leg is economy?
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Old Aug 4, 2022, 5:26 pm
  #492  
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That is considered a connection and not a stopover so as a connecting passenger you should still have access, assuming this is all on one reservation.

I would retain your business class boarding pass to present to the lounge agent in case there are any questions.
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Last edited by javabytes; Aug 4, 2022 at 5:59 pm
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Old Aug 4, 2022, 10:31 pm
  #493  
 
Join Date: Apr 2005
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Flying AA Bus (mainline) SLC-ORD and am BA OWE - is there a lounge in SLC that I can use.?
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Old Aug 5, 2022, 6:19 am
  #494  
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Originally Posted by pvelugoti1
I am flying from JFK to DOH and DOH to BLR. I could find business class for first leg and economy for second leg. I have 22 hr layover at DOH. Will I be able to access lounge during my 22 hr layover as my second leg is economy?
Originally Posted by javabytes
That is considered a connection and not a stopover so as a connecting passenger you should still have access, assuming this is all on one reservation.
Given that this is QR and DOH I wouldn't be so sure. With a connecting flight not until the next day and in economy I would expect lots of pushback from the lounge agents. They definitely won't let you into Al-Mourjan so this would be for the lower end business/Sapphire lounge.

In any event with 22 hours no way on earth I'd stay in the airport for the entire time, even if I had guaranteed lounge access to Al-Safwa.
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Old Aug 5, 2022, 6:19 am
  #495  
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Originally Posted by Brighterside
Flying AA Bus (mainline) SLC-ORD and am BA OWE - is there a lounge in SLC that I can use.?
No AA or oneworld lounges at SLC unfortunately.
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