MileSAAver award flight changed - Will not rebook me into earlier service
Jun 18, 2019 | 3:09 pm
#1
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,829
MileSAAver award flight changed - Will not rebook me into earlier service
I booked a milesaver BOS-JFK-LHR redemption a few months ago.
The JFK flight was cancelled and the connection was changed to LGA leaving BOS at 2pm. This was a pain but not the end of the world.
I then received another email a couple, stating that the flight had been changed again, putting me on a 5PM flight to JFK. Great I thought, perfect. Upon checking the app however the 5pm flight is actually still to LGA!
This only leaves me with 4 hours before my JFK-LHR which while may easily be long enough, is not as long as Id like to remove the stress factor for me.
I called to to request they moved me to an earlier flight but the lady I spoke to could not offer either the 3 or 4pm flight from BOS as no miler saver seats were available, instead offering an alternative itinerary via ATL.
Considering I originally booked to leave BOS at 12:30pm direct to JFK, should they not be open to putting me on an alternative flight from BOS, considering there is miles (if not Milesaaver) space on all flights?
The JFK flight was cancelled and the connection was changed to LGA leaving BOS at 2pm. This was a pain but not the end of the world.
I then received another email a couple, stating that the flight had been changed again, putting me on a 5PM flight to JFK. Great I thought, perfect. Upon checking the app however the 5pm flight is actually still to LGA!
This only leaves me with 4 hours before my JFK-LHR which while may easily be long enough, is not as long as Id like to remove the stress factor for me.
I called to to request they moved me to an earlier flight but the lady I spoke to could not offer either the 3 or 4pm flight from BOS as no miler saver seats were available, instead offering an alternative itinerary via ATL.
Considering I originally booked to leave BOS at 12:30pm direct to JFK, should they not be open to putting me on an alternative flight from BOS, considering there is miles (if not Milesaaver) space on all flights?
Last edited by Cap'n Benj; Jun 18, 2019 at 3:17 pm
Jun 18, 2019 | 3:12 pm
#2
Join Date: Nov 2018
Posts: 1,286
I booked a milesaver BOS-JFK-LHR redemption a few months ago.
The JFK flight was cancelled and the connection was changed to LGA leaving BOS at 2pm. This was a pain but not the end of the world.
I then received another email a couple, stating that the flight had been changed again, putting me on a 5PM flight to JFK. Great I thought, perfect. Upon checking the app however the 5pm flight is actually still to LGA!
This only leaves me with 4 hours before my JFK-LHR which while may easily be long enough, is not as long as Id like to remove the stress factor for me.
I called to to request they moved me to an earlier flight but the lady I spoke to could not offer either the 3 or 4pm flight from BOS as no miler saver seats were available, instead offering an alternative itinerary via ATL.
Considering I originally booked to leave BOS at 12:30pm direct to JFK, should they not be open to putting me on an alternative flight from BOS, considering there is miles (if not Milesaaver) space on all flights?
The JFK flight was cancelled and the connection was changed to LGA leaving BOS at 2pm. This was a pain but not the end of the world.
I then received another email a couple, stating that the flight had been changed again, putting me on a 5PM flight to JFK. Great I thought, perfect. Upon checking the app however the 5pm flight is actually still to LGA!
This only leaves me with 4 hours before my JFK-LHR which while may easily be long enough, is not as long as Id like to remove the stress factor for me.
I called to to request they moved me to an earlier flight but the lady I spoke to could not offer either the 3 or 4pm flight from BOS as no miler saver seats were available, instead offering an alternative itinerary via ATL.
Considering I originally booked to leave BOS at 12:30pm direct to JFK, should they not be open to putting me on an alternative flight from BOS, considering there is miles (if not Milesaaver) space on all flights?
Jun 18, 2019 | 5:15 pm
#4
Join Date: Feb 2013
Location: Atlanta, GA
Programs: AAdvantage Platinum; Hilton Diamond
Posts: 239
May require a supervisor but definitely HUCA. The agent is treating it like a voluntary change, in which case there needs to be saver seats available. This was a schedule change so they should have much more latitude to fix it.
Jun 18, 2019 | 7:44 pm
#5
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Saver inventory need not be available for applicable schedule or even equipment changes (equally true with regards to IRROPs).
HUCA can be especially helpful when dealing with a misinformed AA agent - just not so much with the spouse as I can attest to when I received a denial for an extra fun jaunt around a couple of continents in F. My subsequent attempts at HUCA with Mrs EnPremiere strangely elicited the same reaction from her.
I suppose its because she is not an avid devotee of the ways of FlyerTalk.
HUCA can be especially helpful when dealing with a misinformed AA agent - just not so much with the spouse as I can attest to when I received a denial for an extra fun jaunt around a couple of continents in F. My subsequent attempts at HUCA with Mrs EnPremiere strangely elicited the same reaction from her.
I suppose its because she is not an avid devotee of the ways of FlyerTalk.
Jun 19, 2019 | 5:01 am
#6
Join Date: May 1998
Location: australia
Posts: 5,954
Saver inventory need not be available for applicable schedule or even equipment changes (equally true with regards to IRROPs).
HUCA can be especially helpful when dealing with a misinformed AA agent - just not so much with the spouse as I can attest to when I received a denial for an extra fun jaunt around a couple of continents in F. My subsequent attempts at HUCA with Mrs EnPremiere strangely elicited the same reaction from her.
I suppose its because she is not an avid devotee of the ways of FlyerTalk.
HUCA can be especially helpful when dealing with a misinformed AA agent - just not so much with the spouse as I can attest to when I received a denial for an extra fun jaunt around a couple of continents in F. My subsequent attempts at HUCA with Mrs EnPremiere strangely elicited the same reaction from her.
I suppose its because she is not an avid devotee of the ways of FlyerTalk.
Jun 19, 2019 | 5:14 am
#7
Join Date: Jan 2003
Location: DL: Gold; BA: Silver; AA: PLAT PRO; UA: Silver; HY: Globalist; HH: Gold; MR: TIT
Programs: PHL (& occasionally EWR/LGA/JFK)
Posts: 1,727
This thread emboldened me on a similar situation where the re-schedule made the connection too close for comfort and the initial agent basically stated 'Too bad; so sad!". I am a new devotee of HUCA.
Jun 19, 2019 | 6:06 am
#8
Join Date: May 2013
Location: PHL
Programs: AA Plat, AF apologist
Posts: 230
I had something similar, a return CDG-JFK-PHL. AA cancelled JFK-PHL and rerouted me to CDG-JFK, SWF-PHL. Unable to get to a phone, I tweeted AA to see if I could get put on the non-stop CDG-PHL. No dice, since saver wasn't available. When I got a chance to call, the agent seemed surprised by such a connection (and the thought of changing JFK to SWF) and put me on the direct. They should be certainly be able to put you on an easier flight (or even reroute through another AA city such as PHL, ORD, CLT to LHR.
Jun 19, 2019 | 8:33 am
#10
Join Date: Jan 2017
Posts: 423
Thanks for explanation, that makes sense why in these situations I have had the agent put me on hold for 2-3 minutes while they "get approval from a supervisor". They probably have to get someone to approve the use of the waiver code. My guess is that when you get an agent who just says no, they just don't want to go through those extra steps.
Jun 19, 2019 | 8:53 am
#11
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
Thanks for explanation, that makes sense why in these situations I have had the agent put me on hold for 2-3 minutes while they "get approval from a supervisor". They probably have to get someone to approve the use of the waiver code. My guess is that when you get an agent who just says no, they just don't want to go through those extra steps.
Jun 21, 2019 | 5:11 pm
#12
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,829
Just to update and close this off. I called back again today, they offered me a reroute via PHL, but it got in to LHR too early to be convenient for me. The fella I spoke to seemed more than happy to change my flight to one leaving BOS a couple of hours earlier though.
It did take 35 mins on the phone to conclude though! Not a problem for me, I just worked with a headset on, horrific for them though if it was actual time it was taking this guy and the person he was supposedly communicating with to fix!
Thanks again all who advised to HUCA
It did take 35 mins on the phone to conclude though! Not a problem for me, I just worked with a headset on, horrific for them though if it was actual time it was taking this guy and the person he was supposedly communicating with to fix!
Thanks again all who advised to HUCA
Jun 22, 2019 | 5:01 pm
#13
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 30,336
Just to update and close this off. I called back again today, they offered me a reroute via PHL, but it got in to LHR too early to be convenient for me. The fella I spoke to seemed more than happy to change my flight to one leaving BOS a couple of hours earlier though.
It did take 35 mins on the phone to conclude though! Not a problem for me, I just worked with a headset on, horrific for them though if it was actual time it was taking this guy and the person he was supposedly communicating with to fix!
Thanks again all who advised to HUCA
It did take 35 mins on the phone to conclude though! Not a problem for me, I just worked with a headset on, horrific for them though if it was actual time it was taking this guy and the person he was supposedly communicating with to fix!
Thanks again all who advised to HUCA