Last edit by: Prospero
Flying Iberia:
Seat selection, ticket, PNR, and related issues
Link to Iberia partner page on aa.com
Link to Iberia Early seat booking policy
NOTE: Once you have selected a seat via a deep link from aa.com, you can't change it (via the same process). AA PNRs are comprised of six letters and are not usable on the Iberia website, but Iberia uses a RESIBER (Iberia’s own host system) five digit operating PNR, but it is not usable for booking seats, etc. on the Iberia website. Iberia itself uses an Amadeus six digit PNR to manage your booking. AA marketed flights / codeshares operated by IB will not generate an Amadeus six digit PNR. Even with the Amadeus PNR, you still may encounter difficulties. It is often impossible to select seats on the website if you purchased tickets elsewhere. (Thanks to Andriyko.)
Generally, calling Iberia via the toll free number (in the US +1-800-772-4642) allows you to request seats, but that may depend on Iberia’s seating policies for different fare types and one’s oneworld status.
At least one member states they were able to use the Qantas Manage My Booking https://www.qantas.com/us/en/manage-booking.html to select seats.
Note: more extensive existing threads on specific issues with Iberia
IB 23 May 2019 split thread into
ARCHIVE through 2017: https://www.flyertalk.com/forum/amer...solidated.html
EARNING EQ: https://www.flyertalk.com/forum/amer...ed-issues.html
AWARDS: https://www.flyertalk.com/forum/amer...-airlines.html
Help avoid YQ Surcharge: AA award on BA / British & IB / Iberia (consolidated)
AA Participating Airline Upgrade Award - BA, IB, including codeshares (master thd)
AA vs. IB comparison / which is better, etc.
Seat selection, ticket, PNR, and related issues
Link to Iberia partner page on aa.com
Link to Iberia Early seat booking policy
NOTE: Once you have selected a seat via a deep link from aa.com, you can't change it (via the same process). AA PNRs are comprised of six letters and are not usable on the Iberia website, but Iberia uses a RESIBER (Iberia’s own host system) five digit operating PNR, but it is not usable for booking seats, etc. on the Iberia website. Iberia itself uses an Amadeus six digit PNR to manage your booking. AA marketed flights / codeshares operated by IB will not generate an Amadeus six digit PNR. Even with the Amadeus PNR, you still may encounter difficulties. It is often impossible to select seats on the website if you purchased tickets elsewhere. (Thanks to Andriyko.)
The 5-digit code is the one of Resiber, the DCS IB is using for CKI/Gate. Reservations are handled via Amadeus.
If you only have the Resiber-code, talking to IB is the only option. But, as phone agents are mostly not very savvy, you should specifically ask them to check Resiber for the Amadeus-code.
It is there, I can confirm that from first-hand experience.
IB agents only need to display the PNR, with rt(5 digits) - there they'll find the Amadeus record locator, in the first line, behind the third "/".
If you only have the Resiber-code, talking to IB is the only option. But, as phone agents are mostly not very savvy, you should specifically ask them to check Resiber for the Amadeus-code.
It is there, I can confirm that from first-hand experience.
IB agents only need to display the PNR, with rt(5 digits) - there they'll find the Amadeus record locator, in the first line, behind the third "/".
At least one member states they were able to use the Qantas Manage My Booking https://www.qantas.com/us/en/manage-booking.html to select seats.
Note: more extensive existing threads on specific issues with Iberia
IB 23 May 2019 split thread into
ARCHIVE through 2017: https://www.flyertalk.com/forum/amer...solidated.html
EARNING EQ: https://www.flyertalk.com/forum/amer...ed-issues.html
AWARDS: https://www.flyertalk.com/forum/amer...-airlines.html
Help avoid YQ Surcharge: AA award on BA / British & IB / Iberia (consolidated)
AA Participating Airline Upgrade Award - BA, IB, including codeshares (master thd)
AA vs. IB comparison / which is better, etc.
Flying IB / Iberia: seat selection, finding & using PNR, etc. issues
#121
Join Date: Jan 2005
Location: oak/sfo
Programs: BA Silver, AF Silver
Posts: 225
#124
Suspended
Join Date: Jun 2018
Posts: 1,186
So...
1. Enter the AA PNR on the Qantas page to get the 6-digit Amadeus PNR.
2. Enter the 6-digit Amadeus PNR on the Finnair page to get the 5-digit code and a direct link to the Iberia seat selection page.
3. Select seats on the Iberia flights.
(Entering the AA PNR directly on Finnair gave an error message)
Last edited by GFrye; Jan 28, 2019 at 1:22 pm
#125
Join Date: Oct 2004
Location: WRO, AQP
Programs: LatamPass Gold, SAS EBB, M&M
Posts: 674
From my experience, the only option to select seats for the IB flight is through the Iberia deeplink in the AA "manage my reservation" page. The five character code is not a Sabre code, but a Resiber code used by Iberia. Once you select your seat for the IB flight, you won't be able to change it later, although you may try to remove the selection by pulling the reservation on Qatar, Air Sri Lanka, or Saudia Air (www.saudia.com) websites using the 6-digit Amadeus PNR. You may be able to access the seat maps there and select a seat. The website most likely won't be able to confirm the seat selection, but this procedure will also remove the seat assigned for your IB flight, and you will be able to select a new one on aa.com
It could be that the 6-digit Amadeus PNR is for some other, non-IB flights in the reservation, such as BA flights. In any case, although you can't see your reservation by entering your AA PNR on Iberia.com, the AA PNR should work there for check-in purposes.
It could be that the 6-digit Amadeus PNR is for some other, non-IB flights in the reservation, such as BA flights. In any case, although you can't see your reservation by entering your AA PNR on Iberia.com, the AA PNR should work there for check-in purposes.
#126
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,054
Hi guys,
situation:
1. Booked AA flights via OTA.
2. OTA gave me a PNR. This PNR does not work on AA, (marketing) IB or AY (operating).
3. ETKT printout from OTA contained two further PNRs. One Sabre, one Amadeus.
3a. Sabre one works on AA. Shows 4 legs.
3b. Amadeus one works on IB, AY, but shows 3 legs only.
4. Seat change link on AA sends me to IB page which references 5 letter (Resiber?) code. This code cannot be used to access any MMB.
5. Managed to use the original PNR from OTA on QF. Redirects me to the 3-leg PNR (as does Sabre PNR).
None of these give me an option to add bags. I somehow managed to select seats on first legs via AA link to IB. Second leg is available but all paid.
AY gives me option only to get seats on leg 4. Leg 3 it says online changes are not possible. Leg 2 redirects to IB but doesn't work. Leg 1 missing.
Any idea if there is a way to access the flights elsewhere than AA? I'm ever so slightly worried IB will refuse OLCI and I don't want to try to solve this at 5am at an outstation. (Although at least on IB callcenter they see all flights via AA Sabre PNR. And they see Resiber PNR. But apparently not Amadeus PNR?)
I just want to pay for a bag.
situation:
1. Booked AA flights via OTA.
2. OTA gave me a PNR. This PNR does not work on AA, (marketing) IB or AY (operating).
3. ETKT printout from OTA contained two further PNRs. One Sabre, one Amadeus.
3a. Sabre one works on AA. Shows 4 legs.
3b. Amadeus one works on IB, AY, but shows 3 legs only.
4. Seat change link on AA sends me to IB page which references 5 letter (Resiber?) code. This code cannot be used to access any MMB.
5. Managed to use the original PNR from OTA on QF. Redirects me to the 3-leg PNR (as does Sabre PNR).
None of these give me an option to add bags. I somehow managed to select seats on first legs via AA link to IB. Second leg is available but all paid.
AY gives me option only to get seats on leg 4. Leg 3 it says online changes are not possible. Leg 2 redirects to IB but doesn't work. Leg 1 missing.
Any idea if there is a way to access the flights elsewhere than AA? I'm ever so slightly worried IB will refuse OLCI and I don't want to try to solve this at 5am at an outstation. (Although at least on IB callcenter they see all flights via AA Sabre PNR. And they see Resiber PNR. But apparently not Amadeus PNR?)
I just want to pay for a bag.
#127
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,213
FWIW
I've had the same situation. AA codeshare on IB. Until I selected seats on AA.COM, I had a link that worked. Once selected, the link disappeared and was never to be seen again. It was explained to me that CODESHARE flights are kept in separate system (database?) and only "loaded" into the main IB reservation system a few days before flight. (Hence no meals could be selected either) Who knows if the explanation is correct?. BUT - my selected seats have remained - 5 of 5 so far. But no changes once selected - so "choose wisely!" (Now if IB only offered Champagne prior to take-off! Heck - not even Cava till inflight )
#128
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Booking a prime IB flight through AA (whether as an award or part of a commercial booking) will generate an Amadeus PNR.
#129
Join Date: Aug 2002
Location: NYC
Programs: AA EP, HH Diamond, Admirals Club, Global Entry
Posts: 417
This is how it is supposed to be. No Amadeus PNR will be generated for an AA*IB codeshare. There is no point in contacting AA via any method to ask for something that does not exist. An operational PNR will be created in Resiber, and the passenger will be allowed to select a seat via a deep link once. Iberia's agents can access the Resiber PNR (calling is required) and help with seat changes.
Booking a prime IB flight through AA (whether as an award or part of a commercial booking) will generate an Amadeus PNR.
Booking a prime IB flight through AA (whether as an award or part of a commercial booking) will generate an Amadeus PNR.
PS: The following AA document is 100% accurate. When you book a AA codeshare IB flight, follow the instructionds in the following link. I printed a copy and saved it for future!
https://saleslink.aa.com/en-us/blog/...e-flights.html
#132
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,015
Yes. I just booked an ORD-MAD award flight and requested the PNR for the IB flight. I then went onto iberia.com and chose my seat accordingly.
#133
Join Date: Apr 2007
Posts: 1,857
This is how it is supposed to be. No Amadeus PNR will be generated for an AA*IB codeshare. There is no point in contacting AA via any method to ask for something that does not exist. An operational PNR will be created in Resiber, and the passenger will be allowed to select a seat via a deep link once. Iberia's agents can access the Resiber PNR (calling is required) and help with seat changes.
Booking a prime IB flight through AA (whether as an award or part of a commercial booking) will generate an Amadeus PNR.
Booking a prime IB flight through AA (whether as an award or part of a commercial booking) will generate an Amadeus PNR.
#134
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
I see a lot of discussion about a deep link on AA's site, but where do you find that link? I assume it would be somewhere on the "Your Trip" (trip summary) page, but I'm not finding it on there anywhere. I have not selected seats with IB, nor have I ever clicked a link to do so previously. Did something change? Am I just flat out missing it? Does anyone remember what it said, or where it would be located?
#135
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
This thread has been split from a previous thread encompassing other Iberia related topics. Older posts have been archived. The Wikipost has been updated.
Moderator
Moderator
Last edited by JDiver; May 24, 2019 at 12:00 am