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ARCHIVE: NEWBIE LOUNGE 2019: Ask "Newbie" AA Questions Here (flame free)

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Old Jan 1, 2019, 2:12 pm
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Last edit by: JDiver
Welcome to the 2019 "NEWBIE LOUNGE"
Ask Your Consolidated / Combined AA Questions Here (flame free)
MODERATOR GUIDEPOST:
(This post can only be edited by moderators.)



Welcome to the Newbie Lounge!
Welcome to Flyertalk!

The Newbie Lounge is a place for newer and less experienced members to ask their questions about American Airlines and the AAdvantage program and have answered by our more experienced and knowledgeable members. Feel free to ask any question related to American Airlines and AAdvantage here.

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We volunteer Moderators monitor this "lounge" thread to assist you as well. When browsing the fora, look at the page tops of the various forums. There will be a menu, and often "sticky" threads, and threads with header "wiki posts" (created and maintained by the FlyerTalk community) with important information relating to that forum / topic.

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Keep it welcoming: We're proud the members of both FFPs have kept the brickbats to a minimum; we want this forum to be welcoming, civil and information rich, so name calling (including calling a member one disagrees with "AApologist") and snark are not tolerated. Posts with such are likely to be summarily deleted in their entirety; repeated such behavior may result in suspension of one's membership privileges or being banned from this forum. Let's keep it friendly and in accordance with the FT Rules.

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NOTE: 2019 NEWBIE LOUNGE older posts are here.

The 2018 AA NEWBIE LOUNGE post thread is here


The 2017 AA NEWBIE LOUNGE post thread is here


The 2016 AA NEWBIE LOUNGE post thread is here

Thanks for reading!
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ARCHIVE: NEWBIE LOUNGE 2019: Ask "Newbie" AA Questions Here (flame free)

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Old Oct 26, 2019, 7:11 pm
  #1726  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,591
Originally Posted by mary_228
I have had a very hard time trying to find out if award tickets holders, who have no status and are flying coach, will be entitled to a free checked bag. Can you advise?
It depends on the route.
guv1976 is offline  
Old Oct 26, 2019, 7:24 pm
  #1727  
 
Join Date: Nov 2018
Posts: 1,285
Originally Posted by mary_228
I have had a very hard time trying to find out if award tickets holders, who have no status and are flying coach, will be entitled to a free checked bag. Can you advise?
This article will give you a pretty good idea what bag charges to expect. It does not specify charges for award tickets but you can safely assume your award economy is the same as economy ticket paid with cash. https://upgradedpoints.com/american-...-baggage-fees/
gateH15 is offline  
Old Oct 27, 2019, 4:04 am
  #1728  
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Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Originally Posted by jamar
I like to think that I'm not exactly a newbie but I've got a situation I've never bumped into before.

I'm AA Platinum. I got it when I was e-mailed a trial offer last year and flew enough in the 3 months to keep it through to the end of the year after I got it. I was always under the impression that was supposed to waive the $75 award close-in booking fee. I booked an award on CX for JFK-YVR a week before departure. I flew it two weeks ago. Now I get an e-mail from AA's "corporate receivables" department claiming that they investigated, found I was supposed to be charged the $75, and that they expect some sort of response by November 8. Is this kind of thing normal (the investigating and coming after me for a fee after the fact), and were they right to claim they were supposed to charge me the $75 (are there limitations on that fee waiver)?
The close in booking fee is definitely waived for elite members. So as long as you were PLT when you booked the award it was correct to not be charged the fee.

Additionally, even if you were supposed to be charged the fee, it is VERY strange for AA to try and come after it after the fact. Never heard of such a thing, I'd guess it's some sort of a scam. What kind of "response" did they ask for?
JJeffrey is offline  
Old Oct 27, 2019, 9:07 am
  #1729  
 
Join Date: Feb 2014
Location: ORD/MKE
Programs: UA General Member, AA Gold, SPG (Bonvoy) Gold; IHG Plat. Ambassador
Posts: 399
Flying MIA->FCO on miles in AA Biz and BA Club Europe on Monday with a 12 hour layover in LHR. Will I have lounge access while in LHR?
danhunterpost is offline  
Old Oct 27, 2019, 10:19 am
  #1730  
 
Join Date: Jun 2006
Location: Sarasota FL
Programs: AA Lifetime Gold
Posts: 403
Originally Posted by gateH15
This article will give you a pretty good idea what bag charges to expect. It does not specify charges for award tickets but you can safely assume your award economy is the same as economy ticket paid with cash. https://upgradedpoints.com/american-...-baggage-fees/
Thank you. I have status, so I always get confused when booking for my spouse. He has the Platinum Citi Advantage card which we use for purchasing tickets when he travels without me, but when I can book an award ticket, I got confused. Esp as when using the United card to pay the taxes on the award seat, that airline will allow you to check one for free. I gather that is not the case on AA.
mary_228 is offline  
Old Oct 27, 2019, 10:27 am
  #1731  
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Join Date: Apr 2001
Location: MEL CHC
Posts: 21,029
Originally Posted by danhunterpost
Flying MIA->FCO on miles in AA Biz and BA Club Europe on Monday with a 12 hour layover in LHR. Will I have lounge access while in LHR?
Club Europe is (pretend) business class. So lounge access based on class of service
https://www.britishairways.com/en-gb...ss/club-europe
Seats are normal economy seats with middle seat unoccupied

https://www.flyertalk.com/forum/amer...es-2019-a.html
Mwenenzi is offline  
Old Oct 27, 2019, 3:22 pm
  #1732  
 
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
Benefits for non-status people with me

I feel like I should know this, but drawing a blank.

Currently AA Gold (may make Plat this year, not sure yet). If I have (up to 8) people on my reservation with me and none have status, which of my benefits if any would they get?
bchandler02 is offline  
Old Oct 27, 2019, 4:06 pm
  #1733  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by bchandler02
I feel like I should know this, but drawing a blank.

Currently AA Gold (may make Plat this year, not sure yet). If I have (up to 8) people on my reservation with me and none have status, which of my benefits if any would they get?
Not many. See What are AA ♦️Gold / GLD Benefits? Are they worth it? (Master thd)
JDiver is offline  
Old Oct 27, 2019, 5:23 pm
  #1734  
 
Join Date: Aug 2018
Programs: AA Exec Plat, Bonvoy Platinum, Hilton Diamond
Posts: 621
I have an AA Exec and will be flying LAX-YVR on United. Alaska's rules about lounge entry for their own Lounge members say that you can have a boarding pass from any airline. I saw the footnote on the Admirals Club page here about Alaska Lounge access:

Must present your membership card and boarding pass at lounge check-in counter for same-day departure on an American Airlines, Alaska Airlines or Virgin America marketed and operated flight (flight sold with American / Alaska / Virgin America flight number and flown on American /Alaska / Virgin America aircraft).
I just wanted to confirm about whether this is actually enforced, or if in practice it winds up going by Alaska's rules.
Eurynom0s is offline  
Old Oct 27, 2019, 5:32 pm
  #1735  
 
Join Date: Aug 2008
Programs: HHonors Gold, Marriott Lifetime Gold, IHG Gold, OZ*G, AA Gold, AS MVP
Posts: 1,874
Originally Posted by JJeffrey
The close in booking fee is definitely waived for elite members. So as long as you were PLT when you booked the award it was correct to not be charged the fee.
OK, then I should be in the clear, and I'll mention that when I reply to the letter.

Originally Posted by JJeffrey
Additionally, even if you were supposed to be charged the fee, it is VERY strange for AA to try and come after it after the fact. Never heard of such a thing, I'd guess it's some sort of a scam. What kind of "response" did they ask for?
There was an e-mail that came with a PDF letter. The e-mail came from "[email protected]" and stated that a charge to my card on file failed, and for me to call 1-800-882-8880 to make a payment or to ask for more details. The PDF letter is attached below.

Looks pretty official, no demand for me to click any sketchy links or go to a website that isn't AA, so I've ruled out a scam. Still, if their own rules state I wasn't supposed to be charged the fee, and their "investigation" led to the conclusion that I should be, then that's rather sloppy work on their part.
jamar is offline  
Old Oct 27, 2019, 9:23 pm
  #1736  
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Originally Posted by jamar
OK, then I should be in the clear, and I'll mention that when I reply to the letter.



There was an e-mail that came with a PDF letter. The e-mail came from "[email protected]" and stated that a charge to my card on file failed, and for me to call 1-800-882-8880 to make a payment or to ask for more details. The PDF letter is attached below.

Looks pretty official, no demand for me to click any sketchy links or go to a website that isn't AA, so I've ruled out a scam. Still, if their own rules state I wasn't supposed to be charged the fee, and their "investigation" led to the conclusion that I should be, then that's rather sloppy work on their part.
The wording of that "letter" 100% looks like a scam. Sophisticated phishing.

Again, even if the fee was rightly due (it wasn't) I've never heard of AA trying to collect after the fact. AA agents are clueless these days, fees like this are rightly or wrongly charged on a daily basis, if this was a thing we would have heard about it by now.
JJeffrey is offline  
Old Oct 27, 2019, 10:29 pm
  #1737  
 
Join Date: Aug 2008
Programs: HHonors Gold, Marriott Lifetime Gold, IHG Gold, OZ*G, AA Gold, AS MVP
Posts: 1,874
All right, I'll leave it be. At the same time, I'm now concerned for a different reason- how would a phisher have gotten hold of the actual ticket number of the award ticket I booked? I looked at the number referenced in the letter and it was in fact the ticket I booked, which is why I didn't dismiss it out of hand.
jamar is offline  
Old Oct 28, 2019, 6:33 am
  #1738  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by Eurynom0s
I have an AA Exec and will be flying LAX-YVR on United. Alaska's rules about lounge entry for their own Lounge members say that you can have a boarding pass from any airline. I saw the footnote on the Admirals Club page here about Alaska Lounge access:



I just wanted to confirm about whether this is actually enforced, or if in practice it winds up going by Alaska's rules.
If you are entitled to access by Alaska’s rules, you’ll be admitted. If you’re entitled access by the AA-AS mutual access rules, you’ll be admitted. They’ll check, and by now are pretty aware of the rules.
JDiver is offline  
Old Oct 28, 2019, 9:10 am
  #1739  
 
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,932
Originally Posted by jamar
All right, I'll leave it be. At the same time, I'm now concerned for a different reason- how would a phisher have gotten hold of the actual ticket number of the award ticket I booked? I looked at the number referenced in the letter and it was in fact the ticket I booked, which is why I didn't dismiss it out of hand.
It's a weird phish when the only contact information is a legitimate AA email and phone number: https://www.aa.com/i18n/customer-ser...er-service.jsp. It could be worth checking the Reply-to field of the email but the best bet is to call.
MADPhil is offline  
Old Oct 28, 2019, 11:51 am
  #1740  
 
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
That tells me what my benefits are. I'm not seeing where it spells out what benefits would apply to those travelling with me on the same reservation, unless the ONLY one is the ability to upgrade them using my 500 mile stickers.
bchandler02 is offline  


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