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HELP DESK: Will I Have Lounge Access? Which, Access, Rules (2019)

HELP DESK: Will I Have Lounge Access? Which, Access, Rules (2019)

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Old Oct 15, 19, 11:10 am   -   Wikipost
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HELP DESK: Lounge Access, Access Rules. Will I Have Lounge Access? (2019)
Please read this wiki carefully; some fine nuances exist.

Link to aa.com Admirals Club, Flagship Lounge Access rules.

Also see Admirals Club rates increasing, new restrictions: 2019
PLEASE DO NOT ALTER THE CONTENT OF THIS MODERATOR NOTE

The Lounge Access Help Desk

To assist members with questions about Lounge Access Rules that they have not been able to answer on their own using the above resources, the AA Moderator team has decided to institute this thread, the third in a series of "Help Desk" threads. N.B.: If you have questions about physical access to a specific lounge (e.g., airside vs. landside, different terminal, etc.), please search for and post to the appropriate specific thread for that lounge.

New threads on this topic will be merged into this one and bumped by the moderators as necessary. As such, we do not expect that this thread will develop into a searchable database, but that it will nonetheless provide a valuable resource to members. As well, we may shed / pare down posts from time to time to a trailing thread or similar device.

Our goal is to provide a place where members can feel welcome to post such questions and expect helpful, accurate responses. In this way, we hope to accommodate the needs and desires of both new and veteran members - those who aren't sure they are interpreting the available resources correctly can ask for help without fear of snarky-appearing responses; those who do not wish to participate in such threads are invited and, indeed, encouraged, to ignore this thread.

Please be forewarned: This thread will be subject to heavy moderation. Posts that are incorrect will be subject to deletion without notice - DO NOT POST answers unless you are 100% sure your answer is complete and correct. Posts that are unhelpful or off-topic will also be subject to deletion without notice - DO NOT POST unless you can be friendly, helpful, concise, and salient.

Finally, a few guidelines for members posting queries to this thread:
  • Please DO make an effort to review the listed resources before posting here.
    • Please DO try to give as much information as possible, including your entire itinerary, with carrier for each segment and codeshares and stopovers clearly designated, your class of service and fare class purchased, whether or not you have Admirals Club or Qantas Club membership, a Citi AAdvantage Executive card (which includes full Admirals Club membership), and the number of guests and your family relationship with them, if any.
      • Please DO understand it could take some time for answers (especially on holidays and weekends.)
        • Please DO thank helpful members volunteering to reply to your questions.

Note: Members interested in arranging AA lounge meet-ups or offer guesting in should use this thread: Admirals Club / Flagship Lounge Meet Up & Guest Offer (master thread)

Also see the future changes in lounges and access: Admirals Club and Flagship Lounge Changes, Renovations & Additions

Sincerely,
The American Airlines AAdvantage forum Moderator Team
(Help Desk established by dstan)
=================end mod note===================

NOTE: The kduarte Lounge Access tool page has become unavailable

Help Desk: Lounge Access Rules / Will I Have Lounge Access?

Lounge Access can be obtained in a number of ways during travel on AA and its oneworld partner airlines. These include purchasing an Admirals Club one day pass, or via Citi AAdvantage Executive MasterCard (including, as of Dec 2015, authorized card users), reciprocity agreements with other airlines, traveling on certain transcon flights in F or J, or traveling internationally with Platinum or Platinum Pro (oneworld Sapphire) or Concierge Key or Executive Platinum (oneworld Emerald) status or in F or J classes of service - except if flying solely within North America destinations other than MEX as AAdvantage elite or AA elite in Business class. The last is often the greatest source of confusion, despite lounge access rules being described clearly on aa.com.

Admirals Club members paid or Executive primary cardholder members) are entitled guests as follows:

Up to two guests or household members (spouse, domestic partner and/or children under the age of 18) may accompany the member.
* Note that AA no longer offers a 30-day membership as of July 25 2016.

Executive card subsidiary cardholders have admission as well.

For AA status-based access (PLT, PlatPro, EXP, Concierge Key),* passengers must: (1) be traveling on an international itinerary (Europe, Asia, Central and South America, and Mexico City, excluding the Caribbean and other destinations in North America (other than on certain three class transcontinental flights) including other destinations in Mexico, and (2) have an onward flight on a oneworld airline marketed and operated flight on the same day.

PLT and PPRO members are eligible for access to all oneworld Business Class lounges, now including Flagship Lounges, including Admirals Clubs; EXP and CK members are also eligible for access to nearly all oneworld First Class lounges, including Flagship Lounges.

Lounges operated by third parties or premium lunges operating outside of oneworld rules (e.g. BA Concorde Room, Qatar Al Safwa or Al Mourjan lounges, AA Flagship First Dining) may be excluded, and all may may refuse admittance if they claim they are crowded. There are other exceptions.

*Non-AA oneworld Sapphire and Emerald elites are not subject to rule #1 above.

Emerald / EP on CX JFK-YVR are not subject to AA limitations and are issued Flagship Lounge invitations for use at JFK.

The following exceptions apply: (in part; for the entire list, see here)

American Airlines and Qantas paid programmes

American Airlines and Qantas offer programmes enabling customers to pay to gain access to their lounges. These programmes are not part of the oneworld agreement, and members of these programmes are not entitled to access lounges under the oneworld agreement.

American Airlines AAdvantage member North American flights

American Airlines Airlines AAdvantage members, regardless of their tier status or class of travel, are not eligble for lounge access when travelling solely on North American flights within or between the U.S, Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Carribean. For more information, visit, http://aa.com/i18n/travelInformation...miralsClub.jsp


Traveling Flagship® Business Transcontinentalalso gives you lounge access and other amenities:
Los Angeles (LAX) - New York (JFK)
San Francisco (SFO) - JFK
LAX - Boston (BOS) – traveling on A321T aircraft only
LAX - Miami (MIA) – traveling on B777-300 aircraft only (through October 26, 2019)
The following exceptions apply:

First and Business Class customers who do not hold Emerald or Sapphire tier status are not eligible to access American Airlines lounges when travelling on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean; customers travelling in First or Business class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and vice-versa are eligible for lounge access. oneworld lounge access page - link
On February 17 2016, AA announced an addition to the above. As stated on their Reimagining our lounges page, in the Flagship Lounges section, "Starting in 2017, lounge access will be extended to customers booked in Business and First Class on A321T, Trans-Atlantic, Trans-Pacific and deep South American flights."
Important Note: Though this announcement excluded Northern South America and Central America, those travelling to or from those destinations in J/F or who hold OWE or OWS, including AA elites, do indeed have access to the Flagship Lounge. See the link below for Flagship Lounge access rules for details.

In the Flagship Dining subsection, they state:

Beginning in early 2017, the Flagship Dining experience will be available in select cities with 3-class service:

● Dallas/Fort Worth (DFW) (2019)

● New York (JFK)

● Miami (MIA)

● Los Angeles (LAX)

First Class customers on American’s three class international and transcontinental flights will have exclusive access to Flagship Dining.
All Admirals Club visitors receive free Wi-Fi access at Admirals Clubs (password is available at front desk and throughout the Club on signs), some non-alcoholic and "well" (lower price tier) alcoholic beverages, counter snacks and offered food items; free computer terminals are available for all passengers, and many Clubs have Business Centers and tethered Samsung Galaxy tablets in seating areas. Passengers accessing Admirals Clubs based on status or class of service on international travel are entitled to free drinks coupons usable for higher-tier non-alcoholic and alcoholic beverages and bottles of water.

Flagship Lounges (JFK, LAX, LHR and ORD) offer extended beverages and upscale snack services as well. See below for link.

NOTE: Some Lounges and Clubs are undergoing refurbishment.

Citi Prestige MasterCard holder Admirals Club access ended July 23, 2017.

American Express Platinum cardholder Admirals Club access ended 21 March 2014.

NOTE: It has been verified more airports are allowing multiple terminal access on one's day of departure. LAX has been one since mid-2014.

Admirals Club access is granted the day of flight for statusholders flyingoneworld and those flying F or J, or the following day at the first port of arrival if flying overnight and arriving by 0600.

Airports requiring Lounge users have a same day departure boarding pass include BOG, CCS, CDG, GIG, GRU, LHR, MEX, NRT, SCL, YYZ.

N.B. Qantas Lounges and Clubs require Smart Casual (sic) dress as of May 2015; those not meeting the standard may be turned away. They also require Admirals Club members be traveling on a departing AA marketed flight, otherbthan the LAX / TBIT lounge.

Please see the following resources for full details on Lounge Access Rules: (and see below)

. . . ● AA.com: Lounge Access Rules

. . . ● AA.com: American Airlines Flagship Lounge Access Rules

Beginning later in 2017: https://www.aa.com/i18n/travel-info/...ge-updates.jsp opens Flagship access to many more pax.

. . . ● AA.com: Reimaging our lounges

. . . ● AA.com: Admirals Club Membership Guide in a downloadable PDF format.

. . . ● oneworld.com: Lounge Access Rules and Search Tool

. . . ● Wiki: Lounges

. . . ● FT: American Airlines LOUNGE DASHBOARD


For various threads on membership, access by status, transcon service, class of service, Flagship lounge access, lounges directory with links to specific lounge threads, Club member access to partner lounges, recipripocity agreements, etc.

. . . ● Last year's thread:https://www.flyertalk.com/forum/amer...es-2017-a.html




Admirals Club Membership + Reciprocal Qantas Club Access (master thread)
Note: Qantas Club access for Admirals Club members has recently CHANGED

Admirals Club members

As an Admirals Club annual, lifetime member, Citi® / AAdvantage® Executive Card primary cardholder, or AirPass member with Admirals Club privileges, your Qantas Club domestic access has recently changed (again):

Select Qantas Clubs when departing on the same day on a

Qantas operated flight or an American marketed flight operated by Qantas
.

NOTE: This is different than oneworld access rules and pertains only to Admirals Club members.

Also note Qantas will soon begin selling single admission starting at $49, but these at least initially will be restricted to QF Bronze or Silver members and only available during non-peak times. At this time, AA flyers are ineligible. Link to Australian Business Traveller article.

Previously, members could access Qantas domestic lounges with an Admirals Club card without having purchased the AA codeshare. This is no longer permitted. These changes do not include one world Emerald or Sapphire members.

Eligible Admirals Club members must present the following documentation: [/B]

  • Government-issued photo ID

  • Admirals Club membership card

  • Applicable boarding pass for same day travel


NOTE Qantas Club Dress Code: N.B. Qantas Lounges and Clubs will require Smart Casual (sic) dress as of May 2015; those not meeting the standard may be turned away. (No open-toe shoes.) c/o hartlogan
Updated 23 Jan 2017 JDiver

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Old Oct 24, 14, 3:23 am
  #1  
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Originally Posted by Dave Noble View Post
...
According to the current wording for QF Club members at http://www.qantas.com.au/travel/airl...cess/global/en
...
even AA flight numbers would seem to be no longer eligible
I would suggest the Qantas web site is contradictory at worst: (http://www.qantas.com.au/travel/airl...#in-the-lounge)
Partner Lounges

When travelling with American Airlines, as a Qantas Club member you and a guest are welcome at American Airlines Admirals Club lounges. Simply present your Qantas Club card together with your boarding pass at the lounge reception. Both you and your guest need to be travelling together further that day on a flight marketed and operated by the partner airline whose lounge you wish to visit.
...
Although it is problematic for those travelling on USair Flight numbers or metal if trying to access AC's solely via paid QP membership.
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Old Oct 24, 14, 3:32 am
  #2  
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Originally Posted by serfty View Post
I would suggest the Qantas web site is contradictory at worst: (http://www.qantas.com.au/travel/airl...#in-the-lounge)
Although it is problematic for those travelling on USair Flight numbers or metal if trying to access AC's solely via paid QP membership.
It is definitely contradictory ; even so , it is still necessary that the flight be marketed by and operated by AA so US flights would still not be eligible for access

Not just US flight numbers, the flight has to be AA operated AND marketed
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Old Oct 25, 14, 4:47 pm
  #3  
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Originally Posted by Dave Noble View Post
...
Not just US flight numbers, the flight has to be AA operated AND marketed
Sure - I was referring to AA*US / US*AA codeshares as per the theme of these posts, but yes AA*AA (if that were the way to describe AA flight number on AA metal).

This, of course, would be transitional with the future seeing the end of USair marketed flights and USair metal.

Last edited by serfty; Oct 26, 14 at 2:25 am
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Old Apr 28, 15, 11:35 am
  #4  
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Thumbs down AA Changes Admirals Club Member Access to Qantas Clubs?

At least as recently as November 2014, flying QF domestically, for instance, Admirals Club (annual and thirty day) members were iirc able to use Qantas Clubs the day of flight. Am I misremembering?

The new wording on aa.com:

Select Qantas Clubs when departing on the same day on an American Airlines operated flight or an American marketed flight operated by Qantas. Link
Looking at a specific lounge, ADL / Adelaide:

The Qantas Club

Must present your membership card (or 30 Day Membership receipt) and boarding pass at lounge check-in counter for same day travel on an American Airlines or US Airways operated flight or an American Airlines marketed flight operated by Qantas.

Last edited by JDiver; Apr 28, 15 at 11:49 am
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Old Apr 28, 15, 5:14 pm
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You are correct that it has changed. The previous wording was:
Access to nearly 40 Admirals Club locations worldwide and over 30 international lounges operated by oneworld® partner Qantas (must be traveling on Qantas operated flight for access to Qantas lounges). And as an added benefit, Admirals Club members also now have access to 18 US Airways Clubs.
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Old Apr 29, 15, 2:43 am
  #6  
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Yes: a negative change.

A post from another thread
Originally Posted by Dave Noble View Post
Seemed a reasonable place to highlight, given that purchasing 30 day memberships seems to get raised here from time to time, that AA seems to have changed the terms of access to Qantas lounges to limit to departures on AA flight numbers

From http://www.aa.com/i18n/travelInforma...nge-access.jsp
Originally Posted by AA
Select Qantas Clubs when departing on the same day on an American Airlines operated flight or an American marketed flight operated by Qantas
Will the same restriction be applied to Qantas Club members on AA flights?
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Old Apr 29, 15, 4:51 am
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Funny, I was looking at getting an Admiral's Club membership last weekend, thinking it would get me into The Qantas Club (more of my flying is in Australia than the US, I don't fly OneWorld enough to get the required status, a Qantas Club membership is more money than Admiral's Club, and I was thinking of getting the membership via the Citi Executive card anyway).

I came across the same thing on the AA site. At the time, I just assumed I had misremembered the bit about reciprocal club access, but after seeing this thread I guess it really has changed.

With respect to reciprocity, in the Qantas Club access page on the Qantas website it says:

Each time you travel on a Qantas or Jetstar flight number you will have access to:
  • All Qantas Club lounges when travelling within Australia
  • All Qantas International Business Lounges when travelling overseas
  • Emirates Business Lounge in Dubai
  • American Airlines® Admirals Club lounges in London and other locations - visit www.aa.com for lounge locations
  • Associated lounges in most international ports that Qantas flies to but where there is no Qantas or partner airline lounge. Our associated lounges are operated by, or on behalf of, other airlines
It looks like you need to be flying on a QF flight number to access an Admiral's Club lounge. So, it seems this is a reciprocal deal and neither side has it better than the other. Seems like a fairly limited benefit then...
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Old Apr 29, 15, 7:51 am
  #8  
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Originally Posted by TrayflowInUK View Post
Funny, I was looking at getting an Admiral's Club membership last weekend, thinking it would get me into The Qantas Club (more of my flying is in Australia than the US, I don't fly OneWorld enough to get the required status, a Qantas Club membership is more money than Admiral's Club, and I was thinking of getting the membership via the Citi Executive card anyway).

I came across the same thing on the AA site. At the time, I just assumed I had misremembered the bit about reciprocal club access, but after seeing this thread I guess it really has changed.

With respect to reciprocity, in the Qantas Club access page on the Qantas website it says:



It looks like you need to be flying on a QF flight number to access an Admiral's Club lounge. So, it seems this is a reciprocal deal and neither side has it better than the other. Seems like a fairly limited benefit then...
The value of this AA - QF Club recipripocity benefit has declined substantially. Another "stealth" devaluative change has been slid upon us. : td:
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Old Apr 29, 15, 8:00 am
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Please note Qantas Club access by Admirals Club members has changed significantly and has become much more restrictive. You no longer gain access when flying Qantas; you must be flying AA or an AA codeshare operated by Qantas the same day!

From the wiki:

Admirals Club members

As an Admirals Club annual, lifetime or 30-day member, Citi® / AAdvantage® Executive Card primary cardholder, or AirPass member with Admirals Club privileges, you’re welcome to access:

The Qantas Club (There are 37 Qantas Clubs)

Must present your membership card (or 30 Day Membership receipt) and boarding pass at lounge check-in counter for same day travel on an American Airlines or US Airways operated flight or an American Airlines marketed flight operated by Qantas. (This is a significant change to previous policy.)

When you arrive, please present your:
  • Government-issued photo ID
  • Admirals Club (or US Airways Club) membership card
  • Boarding pass for same day travel when accessing Qantas... Lounges.
(N.B. This appears to be a recent and significant change that allowed Admirals Club members to access Qantas Clubs the same day they are flying Qantas.
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Old Apr 29, 15, 8:15 am
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So, in light of JDiver's updates, now I don't feel quite so bad for giving up my long-time Admirals Club membership/Citi Exec card for the Prestige's mere Admirals Club "access." And of course that's not going to work for any partner lounges, including Qantas's.

For me this is all admittedly somewhat theoretical since I've never been to Australia -- no non-stop from DFW. Until just this past year. Now whenever one of my flights taxis past Terminal D, I look over at the Qantas A-380 sometimes parked there and I think, "Hey, I could be on that flight!"
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Old Apr 29, 15, 8:42 am
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Originally Posted by FallenPlat View Post
So, in light of JDiver's updates, now I don't feel quite so bad for giving up my long-time Admirals Club membership/Citi Exec card for the Prestige's mere Admirals Club "access." And of course that's not going to work for any partner lounges, including Qantas's.

For me this is all admittedly somewhat theoretical since I've never been to Australia -- no non-stop from DFW. Until just this past year. Now whenever one of my flights taxis past Terminal D, I look over at the Qantas A-380 sometimes parked there and I think, "Hey, I could be on that flight!"
Does Prestige come bundled with Priority Pass? That's more useful in many cases.
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Old Apr 29, 15, 8:45 am
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Originally Posted by JDiver View Post
Please note Qantas Club access by Admirals Club members has changed significantly and has become much more restrictive. You no longer gain access when flying Qantas; you must be flying AA or an AA codeshare operated by Qantas the same day!
Yes, thanks for pointing that out, I also just noticed this earlier today... I am flying SYD-SYD on Qantas tomorrow (flying back on an Emirates-operated flight, so wanted to see what the rules said).

I had actually bought a 30 day AC membership with that expectation of there being Qantas Lounge access if flying Qantas, and booked flights on that basis as well.

Guess I will just email the AC team and see if they can advise if I still have access to the lounges. Hopefully they will be able to clearly confirm who this change affects, and if it affects me provide a solution to this.

Last edited by crackjack; Apr 29, 15 at 9:01 am
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Old Apr 29, 15, 9:12 am
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I was on a trip through Australia in March and transited through both the Qantas SYD domestic and international lounges. Both were incredibly full when I passed through (mid-day, a Mon, a Wed and a Thur) to the point that it was very hard to find two seats together and I did see quite a few people either waiting for someone to leave and a few sitting on the floor. I am wondering if this was done as a way to reduce the crowding? Since I don't go through Australia regularly I have no way of knowing if what I experienced was normal for these clubs or perhaps just a coincidence.
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Old Apr 29, 15, 9:19 am
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Originally Posted by FallenPlat View Post
So, in light of JDiver's updates, now I don't feel quite so bad for giving up my long-time Admirals Club membership/Citi Exec card for the Prestige's mere Admirals Club "access." And of course that's not going to work for any partner lounges, including Qantas's.

For me this is all admittedly somewhat theoretical since I've never been to Australia -- no non-stop from DFW. Until just this past year. Now whenever one of my flights taxis past Terminal D, I look over at the Qantas A-380 sometimes parked there and I think, "Hey, I could be on that flight!"
There has been a non-stop from DFW since May 2011.

In any case, can anyone report the success of Qantas Club access from a Citi Exec card? As I understand it, the card provides the full benefits of Admirals Club membership, so access should be provided.
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Old Apr 29, 15, 9:28 am
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Originally Posted by deeruck View Post
There has been a non-stop from DFW since May 2011.

In any case, can anyone report the success of Qantas Club access from a Citi Exec card? As I understand it, the card provides the full benefits of Admirals Club membership, so access should be provided.
But, that's what we're discussing here. The new rules state Admirals Club membership no longer provides Qantas Club access when flying Qantas - one must now be flying AA or an AA codeshare operated by QF the same day to gain access.

This is far different than the access to QF Clubs anytime we were flying Qantas- é.g. SYD-CNS, as I did last November, etc. And I know I was able to do this last year, with my Club membership (which I converted to Executive card based membership some time ago).
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