back to American incompetence
Dec 10, 2018, 10:43 am
#32
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Oh I'm sure LHR is full of issues but at least (and maybe just for the cameras) BA seemed be trying to mitigate problems with weather, check in lines, aircraft availability. JFK was also shown. AA on the other hand by all appearances just seems to wing it during the day. Like when I see the GA trying to figure out why an a/c hasn't been brought over from the maintenance hanger yet.
Dec 10, 2018, 11:12 am
#34
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
OP, were you on HKG-LAX AA192, which arrived on Sunday, December 9? I was, and I noticed the following:
Lots of us in the forward J mini-cabin were wiping down our seats.....it's cold/flu season.
The flight was smooth with very little turbulence. We arrived at LAX one hour early.
Despite arriving early, the buses to take us to immigration met us within 30 seconds of the seat-belt sign being turned off.
You did have to navigate stairs (down) to proceed to immigration, but every CBP employee I encountered was smiling and helpful on this day.
Lots of us in the forward J mini-cabin were wiping down our seats.....it's cold/flu season.
The flight was smooth with very little turbulence. We arrived at LAX one hour early.
Despite arriving early, the buses to take us to immigration met us within 30 seconds of the seat-belt sign being turned off.
You did have to navigate stairs (down) to proceed to immigration, but every CBP employee I encountered was smiling and helpful on this day.
Dec 10, 2018, 11:19 am
#35
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,987
Seems the OP has a lengthy history of rambling philippics.
why are toilet seats too small?
ah, Sheraton in the US
the annoying honk when everybody is walking
"it would be more productive if you ..."
why is service so miserable in Alaska (restaurant)?
why are toilet seats too small?
ah, Sheraton in the US
the annoying honk when everybody is walking
"it would be more productive if you ..."
why is service so miserable in Alaska (restaurant)?
Dec 10, 2018, 11:25 am
#36
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
So we complain, grape and feel generally let down by airlines that we travel on.
What does it come too, well on FT you can let off steam, scream and yell about the bad service you received.
If that makes you happy great. If not, then dont know what to tell you.
For the amount of time I have been let down by AA, BA etc... I have found that, after everything I have been thru in life, its not really such a big deal
What does it come too, well on FT you can let off steam, scream and yell about the bad service you received.
If that makes you happy great. If not, then dont know what to tell you.
For the amount of time I have been let down by AA, BA etc... I have found that, after everything I have been thru in life, its not really such a big deal
Dec 10, 2018, 11:33 am
#37
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,438
OP has once complained on Japan forum about maids at Park Hyatt Tokyo not making animal figures out of towels, and a concierge not able to get fruit flavor drinks JAL serves onboard their flights but no longer being made.
Japanese afraid to try something they're not good at?
Japanese afraid to try something they're not good at?
Dec 10, 2018, 12:38 pm
#39
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Seems the OP has a lengthy history of rambling philippics.
why are toilet seats too small?
ah, Sheraton in the US
the annoying honk when everybody is walking
"it would be more productive if you ..."
why is service so miserable in Alaska (restaurant)?
why are toilet seats too small?
ah, Sheraton in the US
the annoying honk when everybody is walking
"it would be more productive if you ..."
why is service so miserable in Alaska (restaurant)?
That is some mighty mercurial punctiliousness!
Dec 10, 2018, 2:13 pm
#42
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,716
I would happily pay a $25 surcharge for “deep cleaning” of a regular domestic F and $35 - 50 for lie flat seat to save me the hassle and bizarre looks. Serial seat-wiper here. Headrests, gaspers, all switchgear, surfaces and tray tables. Not sure how I survive life in this ridiculous bubble 
Dec 10, 2018, 2:45 pm
#43
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
Dec 10, 2018, 2:47 pm
#44
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
Dec 10, 2018, 3:37 pm
#45
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
yes there are service and bureaucracy culture issues in many places including US
in parts of asia great service culture (although 'issues' include class/demographic)
but costs in most of the world are extremely low. vs extremely high in US, EU, etc
few seem to pay any attention to costs (not prices), values, supply/demand, etc
in parts of asia great service culture (although 'issues' include class/demographic)
but costs in most of the world are extremely low. vs extremely high in US, EU, etc
few seem to pay any attention to costs (not prices), values, supply/demand, etc